Complaint Resolution is a process that helps customers seek solutions to disputes between them and DCSS.

If you are not satisfied with the help DCSS gives you, you may (as either the custodial party or the non-custodial parent) file a complaint. Our Ombudsperson staff will help you understand the complaint process. Please call 408.503.5375 for information.

Your complaint may be about our Department or about the Franchise Tax Board. It may not be about court orders, custody, or visitation.

Our office will assign someone other than your caseworker to investigate and resolve your complaint.

Time lines for complaints are as follows:

• Your complaint must be filed within 90 days of your knowledge of the problem.

• DCSS must give you a written response within 30 days of the date we receive your complaint.

See the link below for more information.

State Hearings

If you are not satisfied with our response to your complaint, we will provide you with information about your right to a State Hearing, a process which allows a judge to review your case. A DCSS ombudsperson will help you prepare for the hearing.

Issues not heard at State Hearings:

• Court-ordered amounts of child support

• Child custody and visitation

• Spousal support

• Contempt matters

• Civil rights issues

For more information, see the link below.

• California Child Support Handbook
• Complaint Resolution