Ombudspersons provide outreach and education to the community and help resolve complaints.

• They give informative presentations about our services at your site.
• They conduct quarterly New Case Orientation for DCSS customers at our office at 2851 Junction Avenue in San Jose from 6:00  to 8:00 p.m.
• They help resolve customer service issues. Click on the California Department of Child Support Services link below to see "Complaint Resolution and State Hearings."  Click on the California Child Support Handbook link below for more information about the ombuds program, complaint resolution, and state hearings. Call 408.503.5375 for information.

For information about our Annual Employer Appreciation Day, call our Oureach Coordinator at 408.503.5347.

PUBLICATIONS

• Annual Progress Report 2003
• Resource Guide for Parents
• The Employer's Handbook
• Child Support Report, a newsletter sent with statements and Barnes notices
• Brochures
  • Your Guide to Child Support Services
  • When Your Are Served
  • Answers to Your Questions About Paternity Establishment
  • Wage Assignment Questions and Answers
  • Paternity Opportunity Program (POP)
  • Family Court Clinic
• Call 408.503.5368 for copies.

• Child Support Handbook
• The California Department of Child Support Services

• Resources for Parents