The Department of Revenue provides agencies and departments within the County with professional collection services using collection enforcement techniques comparable to those used in the private sector.  Services provided include billing and collection, explanation of client charges, negotiating payment arrangements, delinquent noticing, collection pursuit through client follow-up, small claims action and lawsuits, accounting and distribution of revenue collected to appropriate funds and entities.

GOALS

• Maximize revenue collection.
• Provide timely, quality customer service.
• Distribute revenue timely and consistently to provide a funding source for other services.
• Process documents timely to establish account data and bill clients.
• Send clients monthly billing statements that are informative and accurate to facilitate prompt payment.
• Deposit revenues in a timely manner to maximize interest earnings.

WHAT'S NEW!

New Phone Number

All phone lines to the Department of Revenue are being replaced with digital lines to improve the quality of our phone call reception and to reduce costs.  These phone line changes will also result in a change to our phone number.  To reach any of our collection representatives, please dial: (408) 282-3200.

Credit Card and Electronic Fund Transfer Payments

Commencing August 29, 2003, at noon, we have partnered with Columbia Ultimate Business Systems, Inc. and EDS to provide 24 hour, 7 day a week payment capability for our clients via the Internet or a toll free interactive voice response call system.  You may make a payment using either VISA or MASTERCARD or an electronic fund transfer from your checking or savings account.  There will be a convenience fee charged by the vendor for processing your payment. A flat fee of $2.25 per payment will be charge for all electronic payments regardless of payment amount. There is a sliding fee for use of a credit card depending on your payment amount.  The amount of the fee will be provided for your review and approval before you finalize your payment authorization.  

The Department of Revenue will accept credit card payments from walk in clients but will not accept credit card payments via phone calls to its office.

The Department of Revenue cannot accept in-person credit card payments for victim restitution payments.  Credit card payments over the Internet or the toll free interactive voice response system are permitted as the party making payment pays the convenience fees associated with the transaction separately from their credit card payment.

Click on the Payment Link and see “Frequently Asked Questions” for more details.

Interactive Voice Response System (IVR)

The Department of Revenue has installed an interactive voice response system (IVR) to assist you with information relating to your account.  You can verify your last payment received, your account balance and the amount and due date of your next payment, 24 hours a day, 7 days a week.  You will need to know your account number and we must have your Social Security Number on file, in order for you to use the system.  If we do not have a valid payment plan established for your account or if our information is incomplete, your call will be transferred to your collection representative for assistance and update of your records.  You may reach the IVR by dialing (408) 282-3200 and by following the menu prompts.