Reporting Traffic Signal Problems:   To report a problem with a traffic signal either on a County-maintained expressway (Almaden, Capitol, Central, Foothill, Lawrence, Montague, Oregon/Page Mill or San Tomas) or in an unincorporated area, please use the service request form Traffic Signal Service Request.  Please contact other Agencies directly regarding problems with their traffic signals.

Reporting Roadway Problems:  To report a problem on a County-maintained roadway, please use the service request form Roadway Service Request.  The County maintains roads in unincorporated areas of the County (those not within city limits) and the expressway system (but  not Southwest Expressway).  Other roads are operated by the various cities and the State.  Please contact other Agencies directly regarding problems with their roadways.

Reporting Street Light Problems:   To report a problem with a County-maintained street light, please use the service request form Street Light Service Request.  Please contact other Agencies directly regarding problems with their street lights.  

When reporting a street light problem, first check the pole for a maintenance logo. Most County-maintained street light poles, except wooden poles, have a maintenance logo attached to the pole on the street side, about 6 feet above the ground. A pole number is similarly located and consists of 4 or 5 digits. Wood poles do not have the logo but should have a pole number. If the pole number includes a letter as the 2nd or 3rd character, i.e., 1J11 or 12Q112, then it is most likely maintained by the City of San Jose.  

If the street light is on a wooden pole, then it might be maintained by Pacific Gas and Electric (PGE).  Report the outage directly to PGE by using the link  PGE Street Light Service Request. The PGE site can help identify whether the pole is maintained by PGE or by a particular city, including contact information.

County traffic signal and roadway service requests submitted by one of the forms above will be responded to as soon as possible, often by the next business day;  street light service requests are usually completed within 10 business days.  Please contact other Agencies directly regarding problems with their facilities.

Contacting Other Agencies:  Contact information can be obtained from Links to Other Agencies, below. Please direct all followup information requests to that agency.

Reporting Emergencies:  If the problem constitutes an emergency situation, then you may call in the Service Request:

• 408-494-2700 during business hours (Mon-Fri, 7:30 A.M. - 4:00 P.M.), for traffic signal and street light problems
• 408-494-2750 during business hours, for roadway problems
• 408-298-3806 during business hours, to Fax the service request
• 408-299-2507 during non-business hours, for emergencies.

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