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Mission & Organizational Values
Icon You Are Here YOU ARE HERE › Santa Clara Valley Medical Center - SCVMC (DEP) › About SCVMC › Mission & Organizational Values


Santa Clara Valley Medical Center is dedicated to the health of the whole community. It is our mission to:

  • Provide high quality, cost-effective medical care to all residents of Santa Clara County regardless of their ability to pay.
  • Make available a wide range of inpatient, outpatient, and emergency services within resource constraints.
  • Maintain an environment within which the needs of our patients are paramount and where patients, their families and all our visitors are treated in a compassionate, supportive, friendly, and dignified manner.
  • Support a setting within which quality medical education and professional training are conducted for the welfare and benefit of our patients and community.
  • Sustain a workplace which recognizes and appreciates our employees and allows employees to realize their full work potential.

At Santa Clara Valley medical Center we conduct ourselves and provide services from the following fundamental organizational values that are at the heart of who we are.

Patients are the Priority

  • We provide quality treatment.
  • We uphold the dignity of our patients and treat them with respect and compassion.
  • We incorporate the goals of our patients and families into the care we provide.

One Team Working Together

  • Management and staff are in partnership to fulfill the goals of the organization.
  • We demonstrate mutual respect, trust, and support.
  • Our communication is effective and reflects honesty, sensitivity and integrity.
  • We hold ourselves, individually and together, accountable for our actions and job performance.
  • We recognize, value, and acknowledge each other's unique contributions and accomplishments, and support each other as equals.
  • We give constructive feedback and encouragement.
  • We appreciate our diversity.

Professional Competence and Excellence

  • We are a well-trained, competent workforce striving to provide excellent services.
  • We are empowered to continue our personal and professional growth and effectiveness.

User-Friendly Physical Environment

  • We provide safe, clean, inviting and accessible facilities.
  • Employees and volunteers have the equipment and supplies needed to support our work.

Responsibility for Resources

  • We utilize our resources responsibly and ensure our financial health to effectively fulfill our mission.
  • We actively seek out and obtain new sources of funding and resources.

Responsibility to the Community

  • We are a critical resource for the whole community.
  • We create and maintain a respected reputation and positive image in the community.
  • We are perceived as a trusted partner and dependable community resource.

"Dedicated to the health of the whole community."