Emergency & Urgently Needed Services - Valley Health Plan (DEP)

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Emergency & Urgently Needed Services

Santa Clara Valley Medical Center
751 S. Bascom Avenue, San José, CA 95128

24 Hour Emergency Room
For Emergencies, call 911
Urgent Care "Valley Connection"
Appts 888.334.1000

Emergency Services and Urgently Needed Services are available from Plan Providers within your Network 24 hours a day, 7 days a week.

Although all necessary care is available from and should be obtained through Plan Providers in your Network, VHP also covers you for all Covered Services received from Non-Plan Providers for:

Emergency Services when you can not safely come the Santa Clara Valley Medical Center, and
Urgently Needed Services when you are temporarily out of the Service Area and obtain Prior Authorization for care from your Plan Medical Director in advance of treatment.

Be sure to carry your VHP ID Card with you at all times to access care.

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	Emergency Services In an emergency, call 911 for assistance, go to the nearest emergency room, or seek care from your Plan Facility or Plan Hospital.
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	Urgent Care Valley Health Centers offer extended hours for urgent care. For the urgent care hours in your Network consult your VHP list of providers. If you need to receive medical care for Urgently Needed Services call the advice nurse at "Valley Connection" at 1-888-334-1000.
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	Follow-Up Care for Emergency or Urgently Needed Services Your Coverage includes Medically Necessary follow-up care to Emergency and Urgently Needed Services if that care cannot be delayed without adverse medical effects.
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	Receiving Hospital or Other Facilities Care Your selection of VHP means the primary hospital at which you the Member will receive all hospital services is the Santa Clara Valley Medical Center (SCVMC) located at 751 South Bascom Avenue, San Jose, CA 95128.
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