Valley Health Plan’s top priority is to provide quality service and health care to its Members. Everyone at VHP shares responsibility for assuring your satisfaction. Our Member Services Representatives will be happy to assist you with your questions, concerns or just to hear how VHP and its Plan Providers are doing.

Member Services is available to assist you over the phone Monday through Friday from 9:00am to 5:00pm at 408.885.4760 or 888.421.8444.  Walk-in office hours are Monday through Friday 8:00am - 5:00pm. Valley Health Plan is located at 2325 Enborg Lane, Suite 290, San Jose, CA 95128.

You can ask our representatives how to obtain medical care, how to interpret your covered health benefits, what to do if you move, how to add dependents, how to obtain a new VHP ID Card, how to submit claims or file Grievances, or to help you with any other service issues. You can also request an updated VHP Primary Care Physician List, which includes clinic address and appointment line information.

If a representative is not available, please leave a message, a representative will return your call on the next business day. VHP's toll free number, 888.421.8444, is available to leave a message 24-hours a day. 

If you need to notify VHP of an emergency or urgent care situation, please leave a telephone number where you can be reached.