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County 9-1-1 Communications
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Mission Statement

To provide high quality, cost effective emergency communications services to the public and the public safety community through coordinated emergency 9-1-1 call answering and dispatching services. By promptly and professionally answering emergency and non-emergency calls and dispatching the appropriate response, we help save lives, protect property, and assist the public we serve in their greatest time of need. To ensure through the design, implementation and maintenance of modern communications systems that effective, reliable radio communication contributes to service delivery and the safety of all field personnel.


 

9-1-1 Communications Director, Bert D. HildebrandA Message from the Director
Bert D. Hildebrand

I would personally like to welcome you to our County 9-1-1 Communications Department website.  I sincerely hope that you will find our site informative, and that it will allow you to gain an insight into public safety services and our integral role as an emergency operations center.

We operate a combined (law, fire, medical) emergency operations center and also provide technical services for the design, implementation and maintenance of modern radio and data communications systems.  Our dedicated staff makes every effort to provide outstanding customer service in each of our service areas 24 hours a day, 7 days a week.  County 9-1-1 Communications Dispatchers are the first public safety persons to interact with people in need and for this reason they are oftentimes referred to as “the first, first responders.”  Our objective is to provide the citizens and visitors of Santa Clara County with the most efficient response to emergency calls possible, while insuring the safety of all law, fire and medical field personnel.

We are proud to contribute to the quality of life of our community by delivering professional emergency 9-1-1 Communications services.  Thank you for allowing us to serve you!