Bert D. Hildebrand
In addition to serving as the County’s Communications Director since March 13, 2006, Bert has held three other positions within the Communications Department and one as an acting executive management position for the former General Services Agency (GSA), since joining the Department in July 1993. In all Bert has been a coded employee of the County of Santa Clara for 27 years (35 year including paid extra-help service).
As the Director, Bert is responsible for administering, managing, directing and/or coordinating the activities, functions and staff of the department, including emergency call answering and radio dispatching (law enforcement, medical, fire and local government) service activities, technical engineering, FCC coordination, and maintenance support service functions for County Communications, County Departments and other governmental agencies, as required.
Bert is active on several local and regional projects and committees that target improved operational efficiencies, program effectiveness, interoperable voice and data sharing capabilities, disaster preparedness, public notification, and mass care and sheltering and other related topics.
Most recently Bert was elected Chair of the Silicon Valley Regional Interoperability Authority’s (SVRIA) Working Committee and serves on several sub-committees within this new regional joint powers authority (JPA). He has also served on the County’s Disaster Council, Disaster Preparedness Executive Committee (DPEC), Emergency Operations Center (EOC) Steering Committee, and on several Bay Area Urban Area Security Initiative (UASI) committees.
Laurie A. Brown
Laurie’s dispatching career began in September 1980 when she was first hired as a Communications Dispatcher I. In May 1982 Laurie was promoted to a fire certified Communications Dispatcher II. During this time Laurie handled every type of 9-1-1 call imaginable and also trained many new dispatchers. Then in December 1988 her career path experienced a slight “change in course” when she left the Department for about 4.5 years to serve our County in the United States Navy as an Ocean Systems Technician Analyst. Following her honorable discharge, Laurie returned to her dispatching duties with the Department in May 1993. In February 1996 she was promoted to Senior Dispatcher, and she was promoted again in October 1999 to Supervising Communications Dispatcher. In December 2007 Laurie was selected as the Assistant Director, her current position.
She has performed many functions during her career including MSAG coordinator, EMD program coordinator, EMD-Q, County Fire liaison, pre-employment interview, hiring and academy coordinator, AutoCad and ArcMap mapping, managing shifts within Dispatch Operation and managing the Support Services Unit. She has also helped manage several major projects and continues to serve as a principal liaison to our major dispatch customers. Laurie has a Bachelor’s degree in Business Administration with a management concentration from San Jose State University and a Master’s degree in Emergency Services Administration from California State University Long Beach.