Except under highly unusual circumstances, only the Custodial Party (parent or legal guardian) may request that a Child Support case be closed. The case cannot be closed if the family or child(ren) is currently receiving public assistance or welfare.
If the family or child(ren) have received public assistance or welfare in the past and there are welfare arrears still owed, the non-welfare arrears will be closed upon request, but the case will remain open to collect the arrears due to welfare.
If you are not currently receiving welfare for the family or child(ren) and wish to close your case, write a letter to the DCSS requesting that the case be closed.
Unpaid support that accrued while the family was receiving public assistance which has not yet been recovered from the non-custodial parent (NCP) may also prevent cases from being closed even if the custodial parent requests that the case be closed.