Santa Clara County Office of the Sheriff Custody Bureau
Telephone Service for Inmates in Santa Clara County Jail Facilities
INMATE TELEPHONE SERVICE PROVIDER
Beginning on December 14, 2010 at Main Jail and on January 18, 2011 at Elmwood Correctional Center, the provider of inmate telephone services is Global Tel*Link, also known as GTL.
INMATE TELEPHONE SERVICE PROVIDER CONTACT AND ACCOUNT SETUP INFORMATION
For information about payment options or to inquire about a telephone restriction, contact GTL.
| Global Tel*Link – GTL:|
| Monday through Friday, 6:00 am to 10:00 pm Central Standard Time|
| Saturday and Sunday, 8:00 am to 7:00 pm, Central Standard Time|
| Mailing Address:|
| AdvancePay Service|
| Department 1722|
| Denver, Colorado 80291-1722|
| On the Internet:|
GTL CUSTOMER BILLING AND ACCOUNT INFORMATION AND FREQUENTLY ASKED QUESTIONS – "FAQ"
GTL Advance-Pay Account Information
Frequently Asked Questions – "FAQ"
As a result of billing arrangements between GTL and some other telephone services providers, it is possible some telephone calls could be blocked for the following reasons.
- An inability to bill calls through your local telephone service provider.
- Payment issues with your telephone service provider.
If you encounter issues receiving calls from an inmate in a Santa Clara County Jail facility you may contact GTL for further information.
Global Tel*Link – GTL
Monday through Friday, 6:00 am to 10:00 pm Central Standard Time
Saturday and Sunday, 8:00 am to 7:00 pm, Central Standard Time
If a Court Order instructs Santa Clara County Office Of The Sheriff Custody Bureau to prevent jail inmate calls to a particular telephone number, the restriction may only be removed by a new Court Order.
You will always be provided an opportunity to block an unwanted inmate telephone call, prior to accepting the call.
Obtaining a new telephone number or adding telephone service features (call waiting, 3-way calling, etc.,) may impact your ability to receive calls from a SCC jail facility.
For information about requesting a refund for an account with the former service provider, Securus, please refer to the following documents.