The Department of Revenue offers a variety of payment methods and alternatives to make a payment on your account. Please select from the links below for more detailed information or to make a payment.
Visa credit cards are no longer accepted, however Visa branded Pin/Pinless debit cards with the Star, NYCE or Pulse logo are accepted.
IMPORTANT: Accounts paid in full by debit card or ECheck will incur a 15 day hold period before notification of your account being paid in full is provided to the Court which in turn will authorize DMV to release a driver’s license hold. It is the cardholder’s responsibility to know whether they are paying using a credit card or debit card. Payments by debit cards or ECheck payments inadvertently used instead of a credit card payment will not be cancelled nor intercepted by the Department of Revenue or FIS PayDirect to permit re-payment by credit card.
Although the judge ordered the defendant to pay you restitution, you will only receive your money if the defendant has the ability to pay. The defendant's ability to pay is dependent upon whether he/she is working.
The Department of Revenue office bills the defendant each month. If the defendant fails to pay on a regular basis, the collector assigned to the account will contact the defendant to determine why payment has not been received. If the defendant is working, but refuses to pay, our office will obtain a court order to garnish his/her wages.
If the defendant is not working and has no assets, the account will be referred back to the Probation Officer or the Court for issuance of a Court Order to have the defendant appear before the judge and explain why payment has not been made.
When the defendant is ordered to pay restitution, state law mandates that a judgment be entered against the defendant. If the Court or DOR cannot force the defendant to pay, you have the right to pursue the defendant in a civil law suit. You can also file a lien against the defendant by obtaining a copy of the judgment from the court and filing an abstract with the Clerk-Recorder's Office. You may also qualify for reimbursement from the California State Victim Restitution Fund. For more information, please contact their website at http://www.vcgcb.ca.gov/
The notice you received from the Franchise Tax Board should provide a telephone number to contact the Department of Revenue. Those numbers are (408) 282-3280 for the Tax Intercept Program (tax refunds) and (408) 282-3290 for the Court Ordered Debt Program (bank account or wage attachment).
If you have been unsuccessful in reaching your account representative, call (408) 282-3200 and ask to speak with your account representative’s supervisor.
The Department of Revenue sends out billing statements twice a month. Over 25,000 bills are mailed at each monthly cycle. Unfortunately, DOR staff cannot respond to all callers during these peak billing periods. When the telephones get busy, calls are routed to the department's voice mail system. It is department policy that all calls be returned within 48 business hours.
The Department of Revenue has an agreement with the State of California Franchise Tax Board to recover any past due amounts owed to Santa Clara County. If you received a notice from the state that they intercepted your state tax refund or attached your bank account, that means that we have submitted your name to the state because you have not paid a debt that was owed to DOR.
The monthly bills were probably being printed and your payment had not posted yet. You can always contact your account representative and ask them to check your payment status. You can also obtain the information relative to your last payment amount and date posted through our interactive voice response (IVR) system. Please click on “Phone Number” for more information about our IVR and the information available 24 hours a day, 7 days a week.
There could be a number of reasons why this occurs. Court appearances can be a very stressful experience and things happen pretty fast. Often, a defendant will only hear that he/she owes a fine. State law requires that for every fine imposed for criminal, vehicle or local ordinance offenses, that a penalty assessment of up to 300% be added. This means that if you are fined $500, a penalty assessment of $1,500 is added for a total amount owed of $2,000. In addition, the court may order program fees if you are placed on probation. There may also be fees imposed for such programs as Weekend Work, Public Defender, State Restitution, Victim Restitution, drug program fees, diversion program fees and an accounts receivable fee. If this all sounds confusing, contact your account representative who will explain all the charges.
If the ticket has not become delinquent you will need to pay at the Traffic Courts in Santa Clara County. You will need to contact the Court that has jurisdiction over the city where you received the ticket.
North County Courthouse 650-462-3800
South County Courthouse 408-695-5000
San Jose Hall of Justice 408-808-6600
Traffic Court Santa Clara 408-808-3100
If you have failed to respond to the Court’s notices for payment or have been advised your case has been transferred to the Department of Revenue, you may contact our office for account verification and payment information.
DOR Traffic Unit 408-282-3260
No, parking tickets are paid to various private businesses that contract with each issuing agency. Generally, the ticketing agency will provide a payment envelope and contact information is on the ticket. If you lost the ticket, the parking vendor is required by law to provide a notice to you with payment and contact information as well as the procedure to appeal the ticket. If you do not have any of this information, you need to contact the agency that issued the ticket. If you received a ticket from any of the following Santa Clara County agencies: General Services Agency Fleet and Facilities, Social Services Agency, Valley Medical Center, Parks and Recreation, Sheriff or Stanford University, the telephone number to call is 1-800-281-7275.
For inquiries, send an email to
Wage garnishments are issued by both the Department of Revenue (DOR) and the Franchise Tax Board, Court Ordered Debt Program (COD) for accounts DOR as sent them for collection enforcement.
Wage garnishments issued by DOR are collected by the County Sheriff of the County in which the garnishment is filed. Wage garnishments issued by COD are collected by COD. Your employer has 7 days to forward the garnished money to the Sheriff or COD. Once the Sheriff or COD receives the garnishment, they hold your payment for at least 30 days before forwarding the payment to DOR. DOR’s policy is to post these payments within 48 hours of receipt. DOR’s experience is that garnished payments take 6 – 8 weeks to appear on our debtor’s account. Neither the Sheriff nor COD has the ability to provide payment notification to DOR any sooner.