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Effective Communicator

Published on: 5/22/2014 2:27 PM
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Program description: Designed for professionals at all levels, the Effective Communicator Certificate Program provides an opportunity to develop core communication skills that are critical in today's fast paced and dynamic work environment. If you’ve ever had difficulty getting your message across or understanding the meaning behind what’s being said, this program is for you.

This program teaches participants best practices for communicating effectively in the workplace and promotes the practices of setting boundaries, confidentiality and ethics.

Learning objectives:

  • Discover tools and best practices for improving your listening skills.
  • Gain more confidence and decisiveness through assertiveness and feedback.
  • Learn to stay calm under pressure & practice techniques for dealing effectively with challenging situations.
  • Learn and practice proven techniques to motivate, persuade, teach and instruct participants in trainings and presentations.

 To register for any of these classes, click on the following link: www.sccgov.org/scclearn.

  
REQUIRED COURSE
 
FALL 

WINTER

SPRING

 
SUMMER

Communication Essentials – Three half-day sessions that focus on practicing four core communication techniques (listening, feedback, assertiveness, and communicating in challenging situations) for improved results.
Please Note:  All sessions of the Essentials course must be taken in the same quarter. 
Communicating in Challenging Situations – One full day session.  Identify workplace behaviors and styles during both normal and challenging situations.  Recognize strengths and weaknesses in your own and others' styles.  "Read" verbal and nonverbal cues as they relate to the DISC model.
 X
 X
 X
 
 
Present Yourself: Six Steps to More Effective Presentations – One full day session.  Learn and practice techniques and tools that will help you become a more confident, compelling speaker.
X
 
X​ 
 
 
Emotional Intelligence – One half-day session that focuses on managing emotional intelligence including self-awareness, self-regulation, motivation, empathy and effective relationships.
 X
 
Communicating Across Cultures – Offers guidelines and best practices for speaking and writing across cultures.
One hour -- Web based Training Course

 

Education Credits: Earn a certificate by completing the five required courses within a two-year time frame. Completion of this certificate is equal to TWO semester units and can be applied to County jobs which require such education credits.

Recommendation: We recommend you begin with Communication Essentials. All sessions of the Essentials course must be taken in the same quarter. You can take the other courses in any order.

Program Manager:

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