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Call Center

Published on: 4/30/2013 9:20 AM


If you or someone in your family wants to get mental health services, call the Mental Health Call Center at 1 (800) 704-0900, 8:00 a.m. to 5:00 p.m. on regular work days.

Call Center services are available in English, Spanish, and Vietnamese 24 hours a day, 7 days a week by calling 1 (800-704-0900. General information, appointments, and referrals can be made available Monday through Friday, 8:00am to 5:00pm. After 5:00pm on weekdays and weekends/holidays, the Mental Health Call Center can be contacted regarding a mental health crisis that you or a family member might be experiencing.

Staff will talk with you to clarify what your mental health needs are. The Mental Health Call Center will link you with the appropriate mental health service, county services or referrals to community services.

The Santa Clara County Call Center is the centralized entry point for individuals who are seeking County mental health services. The primary function is to provide a 24-hour telephone service which

  1. screens for mental health needs,
  2. directs callers to programs and services that are suitable for meeting their needs, and
  3. authorizes Fee-for-Services Medi-Cal visits.

In addition, the Call Center provides telephone crisis intervention response to callers in an acute mental health crisis, attempting to stabilize them until a crisis counselor or other crisis services provider can intervene to provide more extensive or specialized service.

The Family and Children’s Service System of Care provides services to children and adolescents and their families who are experiencing extreme emotional distress.We address their mental health needs in the least restrictive, most family-like manner possible.


Network of Care Referral Process for Children Ages 0-5 and their Families Phone Line: 1-800-704-0900


Referral process for children’s ages 0-5 and their families please contact the mental health call center.See attachment for more information. MHD Call Center Kid Connection Info.

Gateway Program 8AM-5PM Monday to Friday at 1-800-488-9919

A key feature of the system is its centralized point of entry through the Gateway Program, which streamlines service delivery. To receive any DADS managed care alcohol or drug services, all individuals now call Gateway 8AM-5PM Monday to Friday at 1-800-488-9919 for:

  • Information and referral services
  • Pre-screenings for assessment appointments

Skilled treatment personnel prescreen and refer callers to sites throughout the county for a more detailed assessment within 72 hours. These assessments match clients to the level of service they need. During treatment, managed care coordinators are available to review clients' progress with counselors and identify unmet or emerging needs. We have developed a variety of other ancillary services to assist clients not only in their recovery, but also with their ability to manage basic life skills. With these additional benefits, a single treatment episode lasts for as long as a client needs services.

Fees are based on clients' ability to pay for services. The system also accepts Medi-Cal and private insurance.