Most bomb threats occur by telephone. Familiarize yourself with what you can do to assist security personnel manage the situation at work.
NOTE TIME AND METHOD OF CONTACT
LISTEN FOR BACKGROUND NOISES
LISTEN TO VOICE
Emotional state (calm, angry, etc…)
Physical aspects (raspy, deep, etc…)
Demographics (Sex, Race, Age, etc…)
LISTEN TO LANGUAGE (well spoken, foul, etc…)
NOTE EXACT WORDING OF THE THREAT
ASK ABOUT THE DETAILS OF THE DEVICE:
ASK ABOUT THE INIDIVIDUAL:
Did you place the bomb?
Why are you doing this?
What is your address?
What is your name?
NOTE THE TIME THE CALLER HANGS UP
NOTIFY LOCAL SECURITY PERSONNEL. Stay on the line until the other party hangs up.