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CREST On-Site Training

Last modified: 3/6/2012 4:10 PM

CREST will customize trainings to meet the needs of your school:

Step 1
Call CREST to set up a presentation. (link info)
Step 2 Schedule training in communication and conflict resolution skills for the teachers and staff.
Step 3
Teachers model and teach children the skills.
Step 4
Peer-selected students are trained as Conflict Managers who help their peers resolve their conflicts.
Step 5
Parents are taught to use the same skills at home.


Two on-site coordinators (staff or parents) are responsible for liaison, sustaining the program and assembling post-training evaluation data.

Programs may include the following:

For Certificated and Classified Staff

A Basic Course in Communication Skills and Conflict Resolution Steps - 6 hours. This course includes:

  • An overview of the Whole School Approach
  • Introduction of effective conflict styles
  • Guidelines for dealing with anger
  • Development of "I" messages
  • Use of active listening skills
  • Conflict Resolution Steps         

For Program Coordinators
Conflict Managers Program - 6 hours

  • Skills and techniques for training students as Conflict Managers.
  • How to Coordinate the CM Program         

For Students
CREST will provide training for the Conflict Managers Program. Students are selected by their peers and approved by teachers to become peer mediators. Elementary CMP - 6 hours. Middle and high school students - 12 hours. This course includes:

  • Role of the Conflict Manager
  • Communication Skills
  • Conflict Managers Process
  • Role Play Experience        

Additional staff from your site are needed to supervise small group practices of the Conflict Management process. The ideal ratio for these practice sessions is 1 adult for every 4-5 students.

For Parents
We offer 2- hour, 4- hour or 6-hour workshops for parent groups. The four and six hour workshops can be broken into smaller segments. These workshops include a brief explanation of how students benefit from conflict resolution education at school as well as how parents can provide support and follow-through in the home in order to:

  • Reinforce what is being taught in school
  • Offer opportunities to practice communication skills and problem solving steps
  • Use the skills to resolve parent-child and sibling disputes         

Related Courses
More in-depth courses are available on the following topics

  • Anger management
  • Diversity awareness and appreciation
  • Parent-child communication
  • Multi-party facilitation