Navigate Up
Human Relations Menu +
Home > Dispute Resolution Program Services > FAQ

FAQ'S

Last modified: 3/13/2012 11:59 AM

A Client Portal will be emailed to you. You may create an account and pay using our online payment portal. Alternatively, payment may be made through cash or checks payable to Santa Clara County.

Santa Clara County
2310 N. First St. Ste. 100
San Jose CA 95131

The initiating party pays a $40 Case Processing Fee.

No one is turned away because of inability to pay for mediation. Fee waivers are available. Please contact the office for more information (408) 792-2314.

Yes. You will receive an electronic receipt, or standard receipt, depending on method of payment.

The California Evidence Code section 1120(b)(3) stipulates that the mere fact that a mediation has occurred, or that a mediator is serving, will serve, or was contacted to serve in a mediation is not confidential.

No, but rescheduling is discouraged.

You have 10 working days after your mediation appointment to reopen your case without additional fees.

It depends, but mediation is typically exponentially less expensive than court costs and filing fees, much less attorney’s fees. See the Superior Court’s self help website: http://www.scscourt.org/forms_filing.shtml

As long as both the parties and the mediator(s) so desire, and the parties stay in contact with the mediator with no gaps in contact longer than 10 days.

You will receive “conflict coaching” from our team, who will work with you to develop options and skills to handle the case on your own.

Every mediator has a different professional background. Mediators cannot give legal advice.
Although parties are encouraged to discuss between themselves individually, if a lawyer is requested to attend, s/he must be allowed to do so. However, a party is not required to participate in a mediation, and attorney presence may discourage party attendance.
No. Mediators are selected by staff according to a complex set of professional standards of discretion.
You have ten working days after your mediation appointment to reopen your case without additional fees. Contact with the Program after ten days, even on the same case, will require another fee payment.
We will make every effort to contact the other party. We will cease contact with non-responsive parties when it becomes clear that the party has had multiple opportunities to speak with Program staff.
Yes, you will receive “conflict coaching” from our team, who will work with you to develop options and skills to handle the case on your own.
Yes, the $40 Case Processing Fee is charged on the basis of staff’s efforts to open a case within our database, and their efforts to contact the other parties.
There is no flat limit on the number of mediation sessions afforded to clients. When a mediation should terminate, or how many sessions the parties may require are complex decisions made jointly by the parties and the mediator.