Navigate Up
Sheriff
Menu +

Custody Commissary System

Published on: 7/8/2014 9:06 AM
Print
 
ONLINE COMMISSARY ORDERS: 
 
 
You can now go online and order items to be shipped into the custody facilities.  Products offered online are the same products that are offered to inmates.  However, not all items offered to inmates are available online, and items are bundled together rather than sold individually.   
• Accepts debit/credit card payments
• Products will be delivered to inmates on regular delivery days
 
DEPOSITS:
There are several ways to deposit money in inmates' accounts:
 
1.   LOBBY KIOSK
• Accepts cash, Visa/MasterCard credit or debit card
• Funds available within 24 hours
• Located at the Main Jail and Elmwood lobbies

 

2.   ONLINE: www.touchpayonline.com
• Accepts Visa/MasterCard credit or debit card
• Funds available within 24 hours
• Accepts and posts transactions 24 hours a day, 7 days a week, 365 days a year

 
3.   TELEPHONE (toll free):  1-866-232-1899
Follow these steps to depost money via telephone.
- Enter the facility locator number followed by the # key.  The facility code is 295110.
- Enter the depositor’s active account log in number.  Please note that first time depositors will NOT have this number.  They first need to set up a new account at www.touchpayonline.com.  Or you can   call 1-866-204-1603.
- When depositors are prompted for the inmate ID number, please use the inmate's booking number (CEN#). 
• Accepts Visa/MasterCard credit or debit card
• Service available in English and Spanish
• Funds available within 24 hours
• Accepts and posts transactions 24 hours a day, 7 days a week, 365 days a year
 
4. MAILING A MONEY ORDER OR CASHIER'S CHECK:

Inmates’ families/friends can avoid paying a deposit fee by sending a money order to the facility that the inmate is housed at:

For Main Jail mail to: Inmate Services, 150 W. Hedding Street, San Jose, CA 95110
For Elmwood mail to: Inmate Services, 701 S. Able Street, Milpitas, CA 95035 
 
Make the cashier's check or money order payable to: Santa Clara County Department of Correction
 
They must include the inmate’s name + PFN number and sender’s contact information (in case there is no record of the inmate or the inmate has been released). Mail without a return address will be rejected.