DFCS Online Policies & Procedures

  DFCS Online Policies & Procedures

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Handbook 1: Intake
1-10  Assessment and Intake Center (AIC): Staffing and Functions

 

Intake
1-10  Assessment and Intake Center: Staffing and Functions
Reference Points
Overview
Hours of Operation
Goal to Limit Placements
Staffing
Staff Responsibilities
Medical and Mental Health Screenings
Other References


Reference Points
Effective Date: in effect
Last Updated: 8/22/2013
 Legal Basis:
PDF Court Rule 1425
Popup Window Welfare and Institutions Code (WIC) § 327


Overview  

The Santa Clara County Social Services Agency's Receiving, Assessment and Intake Center (RAIC) serves the Department of Family and Children's Services (DFCS) as a non-residential facility that provides a receiving point for children placed in temporary custody by law enforcement officers and/or social workers. DFCS staff at the Assessment and Intake Center evaluate the medical and mental health needs of the children brought there and refer the children to needed services.

The Assessment Intake Center is co-located with the Receiving Center at 725 E. Santa Clara St.., San Jose, CA 95112.

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Hours of Operation  

The Assessment and Intake Center hours are:

Monday – Friday              7:00 a.m. to   9:00 p.m.

Saturday and Sunday       9:00 a.m. to   6:00 p.m.


Children placed into temporary custody and transported to the RAIC after regular hours are processed for admission by the RAIC Receiving Center staff.
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Goal to Limit Placements  

The goal of the Department and Family and Children's Services is to limit the number of placements experienced by children brought into the child welfare system. The Assessment and Intake Center social workers work with the Placement Unit to:

  • Search for an immediate placement for children brought to the Assessment and Intake Center.
  • Refer children exhibiting inappropriate behaviors to other resources and programs.
The Assessment and Intake Center does not turn away any child who is assessed to be at risk of abuse or neglect.
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Staffing   The Assessment and Intake Center is staffed by seven full-time Social Worker III's, two supervisors, and two clerical staff.
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Staff Responsibilities  

The Assessment and Intake Center social workers:

  • If notified by the responding Emergency Response (ER) social worker of a removal, obtain information and start paperwork in preparation of child's arrival.
  • Start the Emergency Satellite Home placement search.
  • Assist law enforcement and social workers in processing and completing paperwork for placing a child into temporary custody.
  • Complete an assessment of children brought to the AIC to determine if a child is in need of immediate medical or mental health treatment.
  • Briefly interview children brought to the AIC to determine the potential for relative placements.
  • Identify if a child is part of an open cases in CWS/CMS and whether the child is a dependent or non-dependent.
  • Create new referrals in the Child Welfare Services/Case Management System (CWS/CMS) when applicable.
  • Explain procedures and expectations to children brought to the AIC.
  • Review the child's personal rights with the child.
  • Complete a personal inventory of the child's belongings.
  • Take a picture of the child.
  • Escort children to the Receiving Center and introduces them to the Receiving Center counselors.
  • Input records into CWS/CMS.
  • Phone in missing persons reports to the San Jose Police Department if the child runs away from the Receiving Center and cannot be located.


The AIC staff also serve in the capacity of:

  • Liaisons between DFCS social workers and the Sheriff's Department for obtaining criminal record background checks (CLETS).
  • Live Scan fingerprinting technicians for individuals needing fingerprinting for home assessments or investigation purposes.
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Medical and Mental Health Screenings  

Each child on whom an Intake is completed at the AIC receives at minimum a check by a healthcare specialist assistant (HSA).  If there is a serious medical issue, the HSA contacts an on-call nurse who responds in-person to the AIC or the HSA consults with the tele-nurse via video conferencing.

If a child is brought to the RAIC by an Emergency Response social worker, and the child shows signs of obvious medical issues, it is the responsibility of the ER social worker to transport the child to the hospital prior to an Intake at the AIC. 

If RAIC social work staff assess that a child needs to be seen by a mental health therapist, the child will be seen within 24 hours by a mental health professional at the AIC.  Mental health screenings are not required for each child on whom an Intake is complete.  Social workers have the option of contacting the EMQ Receiving Center Stabilization Team (RCST), if a child is experiencing an emotional crisis.  The role of the RCST is to respond for an assessment of the child and to identify a placement that will meet the needs of a child.

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Other References  
bullet2 OPP Chapter 1-11: Receiving Center
bullet2 OPP Chapter 2-9: Intake at the Assessment and Intake Center (AIC)
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