DFCS Online Policies & Procedures

  DFCS Online Policies & Procedures

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Handbook 1: Intake
1-11  Receiving Center

 

Intake
1-11  Receiving Center
Reference Points
Overview
DFCS Policy on Receiving Center Intakes
The Facility
Staffing
Receiving Center Staff Responsibilities
Child's Right to Make Phone Calls
Other References


Reference Points
Effective Date: in effect
Last Updated: 8/22/2013
 Legal Basis:
Popup Window Welfare and Institutions Code (WIC) § 308(a)


Overview  

The Santa Clara County Social Services'  Receiving Center is a facility where children who have been removed from their family home or court-ordered placement may stay for up to 23 hours and 59 minutes, while a more permanent placement is located.   All efforts are used to avoid admission of a child to the Receiving Center in order to eliminate repeated moves and adjustments for the child. Preparation for placement of the child in the home of an approved relative or non-relative family member or in a foster family home or group home begins as soon as there is an indication that a placement is needed. 

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DFCS Policy on Receiving Center Intakes  

It is DFCS policy that, when a child is removed from his or her family home, the child is placed in the least restrictive placement, preferably with relatives, until the child can safely return to his or her parents' care.  Admission to the Receiving Center should be avoided and children should be placed directly in relative or Emergency Satellite Homes upon removal from their family homes.  If admitted to the Receiving Center, children must be placed in an out-of-care facility before 23 hours and 59 minutes at the Receiving Center. 

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The Facility  

The Receiving Center is located at 725 E. Santa Clara St., San Jose, CA.  It operates seven days a week, 24 hours a day.

The Receiving Center has a capacity for up to 9 children.  It accommodates 2 infants (2 cribs), 2 toddlers, and 7 children and adolescents. Within the Receiving Center is common area divided into two smaller activity areas. One area is set up with activities and toys geared toward infants, toddlers and young children, while the other area has acitivities, including games and books, for older children and teens.

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Staffing   The Receiving Center is staffed by 15 children's counselors and two senior children's counselors who work varying shift to provide continual supervision.   
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Services Available at the Receiving Center  

While at the Receiving Center, children are provided with clothing, if needed, meals, and snacks. 

Medical and mental health staff are co-located on site or, during after-hours, are on-call.  Medications are distributed by nurses.

Their are no educational facilities on grounds.  Receiving Center staff do not provide transportation for children to their schools of origin.

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Receiving Center Staff Responsibilities  

Receiving Center staff:

  • Review the Intake Sheet
  • Complete Intake Sheets for children that are admitted to the Receiving Center when the Assessment and Intake Center is closed
  • Orient children to the Receiving Center
    • Receiving Center staff may review the Child's Rights if not reviewed by Assessment and Intake Center (AIC) staff.
  • Prepare snacks and meals
  • Engage children in activities
  • Set behavioral expectations and limits
  • Offer comfort and nurture
  • Monitor safety of the children
  • Complete critical incident reports in the event of injuries to the child
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Child's Right to Make and Receive Phone Calls  

The Department of Family and Children's Services must make a diligent and reasonable effort to ensure regular telephone contact between the parent and a child of any age, prior to the detention hearing, unless that contact would be detrimental to the child. The initial telephone contact must take place as soon as practicable, but no later than five hours after the child is taken into custody. (WIC 308 [a])


A child at the Receiving Center may receive phone calls by persons approved by the supervising social worker. 
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Other References  
bullet2 OPP Chapter 1-10: Assessment and Intake Center: Staffing and Functions
bullet2 OPP Chapter 2-9: Intake at the Assessment and Intake Center (AIC)
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