DFCS Online Policies & Procedures

  DFCS Online Policies & Procedures

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Handbook 1: Intake
1-6   Referral Name and Address Criteria
Intake
1-6  Referral Name and Address Criteria
Overview
Procedures for Determining the Referral Name
Referral Name Criteria
Basis for Assignment
Referral Address Criteria


Reference Points
Effective Date: TBA
Last Updated: 10/21/2011
 Legal Basis:
Popup Window Welfare and Institutions Code (WIC) 16504(a)
PDF California Department of Social Services (CDSS) Manual of Policies and Procedures (MPP) 31-105
 CWS/CMS Forms:
bullet Referral Management Section: Emergency Response Document


Overview  

The referral name provides a uniform basis for the identification of a referral and subsequent referrals regarding the same family members. The uniformity of referral names also helps to prevent duplicate case openings. In general, the referral name shall consist of the name of the family (mother or father) and the response time of the referral. However, exceptions to using the family name are described in the chart below. In addition, Screening social workers are limited in their ability to accurately name a referral. They must base the referral name on information available to them from the referent as well as clearances done by Emergency Response (ER) clerical staff. The specific time constraints in which the referral must be assigned to an IR or After-Hours SW also places a parameter on how much time the Screening social worker can spend on researching each referral. As a result, referrals generated from the Child Abuse and Neglect Center (CANC) under a particular case name may be changed at a later date by an ER or Dependent Intake (DI) social worker, once actual contact with the family is made and more precise information is obtained.

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Procedures for Determining the Referral Name  

To determine the referral name, the Screening social worker:

  1. Obtains information from the referent regarding the parents’ and children’s names and addresses.  
     
  2. Following the case name criteria chart below, types the referral name in the Referral Name Box on the ID page of the referral.  
    • If the client exists in the CSW/CMS data base, obtain the parents’ names from the Related Clients Page of the Client Notebook.


  3. Notifies all primary social workers of children residing in the home of the referral and provide the name of the assigned IR/ER SW, if known.
    • For group homes, only notify the SW(s) of the child(ren) who is named on the referral.
     

When the referral is regarding abuse/neglect in out-of-home care, the referral will be assigned to an IR/ER social worker.

When allegations are received after business hours regarding children in placement, with an immediate response time, a referral is created only for the foster children named as the victim in the allegation(s) and is served by the After-Hours social worker.

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Referral Name Criteria  

The Child Abuse and Neglect Center (CANC) utilize the following naming convention with children living in various situations:

 

REFERRAL SITUATION

REFERRAL NAME

1.

Child(ren) in the home of both parents or mother

Mother’s last name, first name
2.

Child(ren) in the home of father, mother’s name is unknown and/or she is permanently absent (deceased, whereabouts unknown)

Mother’s last name, first name
3. Children in the home of the father, multiple mothers (either known/whereabouts known or unknown/whereabouts unknown.)

Create two referrals (or more, if applicable).

Mothers' last names, first names.

4.

Child is freed for adoption

Last name:  Child

First name: Freed

5.

Parent(s)’ name unknown “Doe Referrals”)

Unknown mother

6.

Surrendered baby (Under Safe Haven Law), mother unknown

Referral name is Surrendered Baby

Infant’s last name under Client Page in CWS/CMS is bracelet number.

7.

Minor mother’s baby, if the baby is a dependent

Minor mother’s last name, first name

8.

Minor mother and/or minor mother’s baby, If the baby is a non-dependent and the allegation is against the minor mother

Minor’s mother’s last name, first name
9.

Child resides with a foster parent/legal guardian/relative caregiver/non-relative extended family member

Mother's last name, first name
10. Multiple household and referral is on children of only one of the families Mother's last name, first name of mother of children who are subjects of the allegation(s).
11.

Child resides in Foster Family Agency home

Mother's last name, first name
12.

Child resides in a Group Home

Mother's last name, first name

13.

Child is at the Receiving Center

Mother's last name, first name

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Basis for Assignment   Referrals are assigned to ER social workers based upon several criteria, including language, culture and zip code of the referral address. Criteria have been developed to achieve uniformity in the determination of a referral address.
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Referral Address Criteria  

In using the following chart, the following definition means:

Institutionalized

When a person has been residing in a hospital, jail, prison, homeless shelter, residential school, rehabilitation center, halfway house, out-of-home care facility, etc. for more than 90 calendar days.  This does not include battered women's shelters.

 

Whereabouts of Parent(s) and/or Child

Referral Address
1.

All victims live with both parents


The address of the parent
2.

One parent has physical custody, regardless of any legal custody order

The address of the parent with whom the victim most often resides
3.

Joint custody - Parents live separately/victim(s) live with each parent for equal amounts of time

The address of the mother

4.

Victim(s) lives with a caregiver     (including legal guardian)/both     parental addresses known

The address of the out-of-home caregiver, legal guardian, group home or residential facility

If there are victims who live with different caregivers, then the address of the respective out-of-home caregiver

5.

Victim(s) live with:

  • related legal guardian or non-related legal guardian
The address of the legal guardia
6.

Family has no address/victim(s) live with parent(s)

Unknown
7.

Victim(s) is abandoned and no parental address is known

Unknown

8.

Victim(s) and parent live in a battered woman's shelter

Business address of the woman's shelter agency, not actual residential address where victim and parent are living

9.

Victim is institutionalized/parents live together at a known address

The parents' home address.
10.

Victim is institutionalized and the parents have separate addresses

The home address of the parent with whom the victim normally resides

11.

Victim is institutionalized/parents have separate addresses/child lives with both parents

The mother's home address
12.

Victim is institutionalized/one parent's address is known

The home address of the parent with the known address

13.

Victim is institutionalized/both parents whereabouts are unknown

Unknown

14.

Victim's residence is unknown to the referrer

Unknown, not last known address

15.

Victim and parents are institutionalized / referrer may or may not have a last known address for the mother

Unknown
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