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  DFCS Online Policies & Procedures

  DFCS Online Policies & Procedures

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Handbook 1: Intake
1-7.1 Differential Response - Path 1:  Evaluated-out Referrals

 

Intake
1-7.1 Differential Response-Path 1: Evaluated-out Referrals
Reference Points
Overview
Referral Criteria
CANC Social Work Supervisor's Role
Differential Response (DR) Coordinator's Role
Gardner Family Engagement Specialist's Role
Unity Care Family Engagement Specialist's Role
Family Partner's Role
Information Systems' Role
SSA Administrator's Role
Contacts
Other References


Reference Points
Effective Date: in effect
Last Updated: 7/24/2013
 Legal Basis:
Popup Window Welfare and Institutions Code (WIC) § 827
 Non CWS/CMS Forms:
MS Word Forms Text
 CWS/CMS Forms:
PDF Forms Text


Overview  

Differential Response is a flexible, customized approach within identified response paths to reports of child abuse or neglect.  The approached is based on an assessment of safety and risk and the ascertainment of facts to determine the strengths, resources and needs of the child and his or her family.  Of the four Differential Response Paths, Path 1 focuses on the implementation of a community-based response to child abuse and neglect referrals.  The response engages community partners, in collaboration with the child welfare agency, to enable more families to safely and consistently care for their children.

Community Response, Path 1 assumes that DFCS will have no further involvement with the family, once the initial referral is made to a community organization, unless the circumstances prove to be different than what was known at intake or there is a change in circumstances.  This path is selected when child maltreatment is not a concern, yet it is still clear that the family is experiencing problems or stressors which could be addressed by community services.  The Department of Family and Children's Services has contracted with Gardner Family Care Corporation and Unity Care Corporation in implementing services under Path 1.

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Referral Criteria  

Referrals to Path 1 are made for child abuse and neglect reports that meet the following criteria:

  1. The report does not meet the statutory definition of maltreatment and is evaluated-out (no in-person response).

  2. There is at least one child age 0-5 in the family.

  3. The family has one of the following risk factors:
    • Substance abusing parent
    • Domestic violence
    • Family court involvement
    • Homeless/housing
    • Mental health issues
    • Lack of support systems/isolation
    • Pregnancy
    • Basic needs/poverty
    • Special needs (medical, developmental, etc.)
    • In the U.S.A. less than 5 years


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CANC Social Work Supervisor's Role  

Upon receiving a referral that the Screening social worker has prioritized as evaluate-out, the social work supervisor:

  • Reviews the referral.
  • Approves the referral in CWS/CMS as being Evaluate Out, if the referral meets the criteria.
    • No reference to the referral to Path 1 should be included in CWS/CMS.
     
  • Determines if the referral meets Path 1 criteria.
    • The criteria is that one child in the home is 5-years-old or younger.
     
  • Forwards Path 1 referrals to the Differential coordinator.


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DR Coordinator's Role

 

The role of the Differential Response (DR) coordinator is to:

  • Review evaluated out referrals and selects those meeting target age.
  • Review family circumstances.
  • Send a letter and brochure to family.
  • Make referrals to Gardner Family Care Corporation or Unity Care Corporation
  • Maintains a DR database


When the Differential Response coordinator identifies or receives a referral that is designated as Path I, the coordinator:

  • Assesses other referral criteria including:
    • Family need
    • Risk factors
If then the DR Coordinator. .
The referral meets the criteria
  • Forwards the referral to Gardner Family Care Corp. or Unity Care Corp using the Santa Clara County Differential Response Referral form.
  • Documents the referral in the DR database.
  • Sends a letter and the Gardner or Unity Care brochure to the family to notify them of the referral to a community partner for Differential Response Services.
    • The DR service provider should allow three days from the date of the referral for the letter to reach the family, before making the first contact.
The referral does not meet the criteria Returns the referral to the CANC supervisor who follows regular CANC referral procedures.

 

 

 

 

 

 

  • Collects feedback data from Gardner and Unity Care indicating when one of the community services providers ends services to the family.
  • Is responsible for having feedback data inputted into the database.
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Gardner Family Engagement Specialist's Role  

The Family Engagement Specialist (FES) is the conduit for assigning the referral to either a Family Partner from Gardner Family Care Corp. or First 5.  The assignment depends upon the availability of open referral slots.  Further, the FES has the initial in-person contact with the family at which time the FES explains the role of the Family Partner and has the parents sign the consent-for-services form.



When Gardner's FES receives the referral from the DFCS DR coordinator, the FES:

  • Schedules a meeting with the family to engage the family in services.
    • The first meeting with the family can only include Gardner, as Gardner is the agent for DFCS and is covered under WIC 827 which extends the confidentiality waiver.
  • Has the parents sign the consent form.
    • The consent form must be signed before referrals can be made to First 5 or any other community agency.



 

If. .
Then the Gardner FES..
the family signs the referral
refers the family to a First 5 or Gardner Family Partner Lead (FPL).
the family does not sign the referral
the referral is closed and no further contact is made with the family.


 

 






If. .
Then the Gardner FES..
The identified Family Partner is from Gardner

Coordinates a first joint visit with the family, Gardner Family Partner and Gardner Family Engagement Specialist

  • The FES should allow at least three days for the letter from the DR coordinator to reach the family, before making first contact.
The identified Family Partner is from First 5
  • Meets the family alone
  • Has the family sign the consent form
    • The consent form must be signed before referrals can be made to First 5.
  • Assigns the family to First 5.


  • Provides feedback to the DR coordinator, using the feedback form, on the first of each month, until the case is closed.
  • Captures information on families returning for services.
  • Submits the information to the DR coordinator. 
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Unity Care Engagement Specialist's Role  

The Family Engagement Specialist (FES) is the conduit for assigning the referral to a Family Partner from Unity Care Corp.  The assignment depends upon the availability of open referral slots.  Further, the FES has the initial in-person contact with the family at which time the FES explains the role of the Family Partner and has the parents sign the consent-for-services form.



When Unity Care's FES receives the referral from the DFCS DR coordinator, the FES:

  • Schedules a meeting with the family to engage the family in services.
    • The first meeting with the family can only include Unity Care, as Unity Care is the agent for DFCS and is covered under WIC 827 which extends the confidentiality waiver.
  • Has the parents sign the consent form.
    • The consent form must be signed before referrals can be made to any other community agency.



 

If. .
Then the Gardner FES..
the family signs the referral
refers the family to a Unity  Care Family Partner Lead (FPL).
the family does not sign the referral
the referral is closed and no further contact is made with the family.


 

Next Step:


If. .
Then the Gardner FES..
The identified Family Partner is from Unity Care

Coordinates a first joint visit with the family, Unity Care Family Partner and Family Engagement Specialist

  • The FES should allow at least three days for the letter from the DR coordinator to reach the family, before making first contact.


  • Provides feedback to the DR coordinator, using the feedback form, on the first of each month, until the case is closed.
  • Captures information on families returning for services.
  • Submits the information to the DR coordinator. 
.
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Family Partner's Role  

Gardner Family Care Corp., First 5 and Unity Care Corp. all have Family Partners (FP's) whose role it is to:

  • Develop a service plan with the family and
  • Offer supportive case management services to family members. 
    • The services include home visitation and therapeutic counseling.

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SSA Information Systems' Role  

The Social Services Agency Information Systems Department:

  • Queries names of families referred for Path 1 services every 6,12 and 24 months after the referral date.
    • Queries are run for both new referrals and re-entries.
      • Re-referrals are referrals on new allegations received at the DFCS Child Abuse and Neglect Center (CANC) that do not result in a removal of the children.
      • Re-entries are referrals on new allegations received at the CANC that result in the removal of the children.
  • Creates a report for those families re-referred to and/or re-entering the child welfare system.
    • The reports are created to monitor recidivism in the Santa Clara County child welfare system.
  • Submits the report to:
    • SSA Administration
    • DFCS Administration
    • SSPM assigned to Differential Response
    • Differential Response coordinator

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SSA Administration's Role  

After receiving reports from the SSA Information Systems, SSA Administration:

  • Conducts a more advanced analysis of the data.
  • Forwards the analysis to other parts of DFCS and/or partners.

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Contacts  

Differential Response Coordinator - Path 1

  • Linda Hsiao

408-501-6560

Differential Response SSPM

  • Minerva Beltran-Gonzales

408-501-6561


 


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Other References  
bullet2 Evaluating-out Referrals
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