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  DFCS Online Policies & Procedures

  DFCS Online Policies & Procedures

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Handbook 5: In Home Care
5-5  Informal Supervision: Referral Procedures

 

In Home Care
5-5  Informal Supervision: Referral Procedures
Reference Points
Overview
Informal Supervision vs. Voluntary Family Reunification or Maintenance
Considerations When Assessing for IS Services
Referrals Appropriate for Informal Supervision Services
Referrals Not Appropriate for Informal Supervision Services
Criteria for Offering Informal Supervision Services
Services Offered Under Informal Supervision
Timeframes for Informal Supervision Referrals
ER: Opening an IS Case
DI: Opening an IS Case
Why Draft a Petition
Joint Visit
Case Transfer Procedures
Responsibilities During Case Transition
SAllegations of Abuse/Neglect During IS Services )
Other References


Reference Points
Effective Date: 10/1/07
Last Updated: 10/31/2013
 Legal Basis:
Popup Window Welfare & Institutions Code (WIC) §301
Popup Window WIC §300 (a) through (j)
Popup Window California Rules of Court 5.514(e)(1)
Popup Window California Rules of Court 5.516(d)
 Non CWS/CMS Forms:
MS Word Informal Supervision (IS) Agreement (SC1649c)
MS Word Informal Supervision (IS) Agreement (SC1649c Spanish)
MS Word

Emergency Assistance Application for Child Welfare Services

(EA1- CWS)

MS Word Sheriff's Department Criminal Record Check Request (CLETS) (SCZ868A)
MS Word Six-hour Letter
pdf Dismissal Attachment: Dismissal of Petition with or without Informal Supervision (JV-416)
MS Word DI-Case Assignment Control Sheet
MS Word Case Summary (SCZ409)
 CWS/CMS Forms:
bullet Comprehensive Assessment Tool (CAT)- Emergency Response Tool
bullet CAT - Continuing Services Assessment Tool
bullet Case Plan Management Section: Case Plan


Overview  

Informal Supervision (IS) is one of the voluntary programs that may be offered to prevent families from requiring Court intervention. Under the authority of the California Welfare & Institutions Code (WIC) §301 and Rule of Court 5.514(e)(1) a social worker may, with the consent of the parents, undertake a program of supervision of a child when the social worker determines that the child falls "within the jurisdiction of the juvenile court or will probably soon be within that jurisdiction," and the parents consent to participate in voluntary services designed to ameliorate the situation.

 

In keeping with the Department's policy to promote family-strength practice and to place children in the least restrictive setting, IS services allow children to remain with their families while child welfare services are provided. However, there may instances in which, IS services may be provided to a family while the child is temporarily in a voluntary out of home placement.

 

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Informal Supervision vs.

Voluntary Family Reunification or Maintenance

 

DFCS has set criteria for the various voluntary service programs. The distinction between when to offer Voluntary Family Maintenance/Reunification vs. Informal Supervision services is the level of risk to the child as assessed by the social worker. Informal Supervision services are offered when the child has been abused or neglected or is at high risk of abuse or neglect and the child could fall within the jurisdiction of the juvenile court or will probably soon be within that jurisdiction. Voluntary Family Maintenance services are offered when there is not as high a risk to the child and there is no basis for filing a juvenile dependency petition, but the family could benefit from case management services.  


Please refer to OPP Chapter 5-3 Voluntary Family Maintenance Services and 6-2 Voluntary Family Reunification Services , for additional information.
 
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Considerations When Assessing for IS Services   In determining whether to undertake a program of informal supervision of a child, the social worker, when assessing the safety and best interest of the child, must consider the following:

 

  • A child has been or is at risk of abuse, neglect or exploitation and falls under the WIC §300 (a) through (j).  

 A petition could be filed and sustained.

  • The social worker has completed a CAT- Emergency Response Assessment Tool, and the safety decision is that the child can remain home with protective intervention or the parent/guardian is willing to sign a voluntary placement agreement, if the child cannot safely remain in the home.
  • Services are being provided to a parent or legal guardian.
    • IS services cannot be offered to a grandparent or other relative or caregiver other than the parent or legal guardian.
  • Prior child welfare history.
  • The family could benefit from case management services.
  • Resolution to the problems can be accomplished within six months with services.
  • The family is willing to accept services on an informal, non-court basis, in order to address the abuse/neglect issues.
  • The parents are willing to sign the Informal Supervision Agreement and subsequent Case Plan.
  • Criminal history of the parents and any individuals in the household of any crimes serious enough nature to compromise the child’s safety.

 

Informal Supervision may also be ordered by the Court. (WIC § 301)
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Referrals Appropriate for Informal Supervision  

Services that may be appropriate for Informal Supervision services include:

  • General neglect
  • Excessive discipline (if the child is 5 years or older).
  • Physical abuse when:
    • The child is 5 years or older,
    • The injuries are minor,
    • The child has regular contact with an outside person mandated to report child abuse, and
    • There are no previously substantiated reports for the same allegations.
  • Physical abuse when all of the following exist:
    • The child is under 6-years-old,
    • The attending physician states that the explanation of the injury is inconsistent with the injury and does not state that the injury was inflicted intentionally,
    • There are no criminal charges against the parents, and
    • The child may or may not have been in the care of the parent(s) at the time of injury.
  • Drug exposed infants when:
    • Any siblings in the home appear well cared for,
    • The offending and non-offending parent, if in the household, are willing to participate in drug/alcohol testing and counseling, and
    • There are no previous reports for the same allegation.
  • Sexual abuse when:
    • The perpetrator is out of the home,
    • The child victim indicates that he/she feels safe remaining in the home,
    • The non-offending parent believes the child victim, is willing to obtain counseling for the child and is willing to attend counseling for him or herself.
  • Medically fragile condition when the parent:
    • Acknowledges the need for special care and is willing and capable of learning how to meet the child's special needs.
  • Domestic violence when, minimally, the following conditions exist:
    • The agressor may be in or out out of the home,
    • The agressor agrees to comply with any existing restraining order,
    • The victim must indicate that he/she feels safe remaining in the home, and
    • Both are willing to be open to services.

Social workers should be consulting their supervisors to discuss the appropriateness of a case for Informal Supervisions Services.

If the family has prior child welfare dependency case, the social worker must have a Joint Case Staffing on the case prior to offering Informal Supervision services to the family.

 

While staffing are not required if family does not prior child welfare dependency case history, social workers are encourage to consider a Joint Case Staffing, if there are concerns that the family may not fully engage or benefit from services.

 

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Referrals Not Appropriate for Informal Supervision  

The following situations are generally not appropriate for Informal Supervision (IS) services.  The list is not exhaustive.  Social workers may consult with their supervisors to make a determination to offer IS services.

  • Physical abuse or neglect which causes injuries to the head, face or torso in a child younger than 5 years.
  • Physical abuse or neglect, which causes significant bleeding, deep bruising or significant external or internal swelling, bone fracture or unconsciousness.
  • Physical trauma which, if untreated, would cause death or permanent disfigurement or physical disability.
  • Burns of a punitive nature.
  • Non-organic failure to thrive.
  • Abuse that resulted in the death of another child in the caregiver's home.
  • Sadistic abuse.
  • Bite marks of a serious nature that were caused by an adult.
  • Non-accidental poisoning.
  • Factitious disorder by proxy (FDP or FDbP)
  • Domestic Violence (DV) issues – consult with DV Unit supervisor
  • Sexual abuse – consult with Sexual Abuse Unit supervisor
  • The primary caregiver shows little attachment to the child or is not available during most of the investigation.
  • The parent is diagnosed with or suspected to have a mental illness and the parent is not complying with medication or treatment and there is no other parent able to act as a primary caregiver.


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Criteria for Offering IS Services  

The social worker considers offering Informal Supervision services when all of the following criteria are met:

  • Upon investigation of the allegations, the social worker determines that the child falls under WIC § 300 or that there is a substantial risk that the child will fall under WIC § 300 without child welfare intervention.
  • There is enough evidence to sustain a petition on the case.
  • Services are being provided to a parent or legal guardian.
    • IS services cannot be offered to a grandparent or other relative or caregiver other than the parent or legal guardian.
  • The parents appear cooperative, acknowledge the identified problem and agree to take corrective action.
  • The social worker assesses that the problems that brought the family to the attention of the child welfare system can be resolved within six months.
  • The parents seem able to resolve the matter with the assistance of the social worker, without formal court intervention.
  • The parents are willing to sign the Informal Supervision Agreement and the Case Plan.
  • If the family has had a prior dependency case and/or the referral comes from a DI or VFM social worker, A Joint Case Staffing is held to obtain a recommendation to offer Informal Supervision Services.
  • The social worker has completed the CAT Emergency Response (ER) Assessment Tool.
    • If the Emergency Response social worker is the referring social worker, the ER social worker completes both parts of the Emergency Response Tool.
    • If the referring social worker is the Dependent Intake social worker, the Emergency Response social worker will have completed the Initial Safety Determination part of the ER Tool and the Dependent Intake social worker completes the Referral Disposition part of the tool.
  • Social worker is to ask parents and all other adult residing in the household for their name, DOB and other identifying information necessary to request a CLETS criminal records check through the Santa Clara County Sheriff’s Department.

   

If… Then…
Social worker is able to obtain identifying information for the parents and all other adults residing in the household.

Social Worker will:

  • Complete an SCZ686A – Sheriff’s Dept. Criminal Record Check Request (CLETS) for each adult member of the household and forwards to the RAIC for processing.
  • Review the CLETS reports,  and if any member of the household has any convictions that are serious enough in nature to compromise the child’s safety:
    • Social worker writes a memorandum to their supervisor & to their Bureau including:
      • Brief summary of referral allegations and investigation
      • Brief summary of parents criminal conviction history including type of conviction (degree, law code & brief description) and date of conviction
      • Brief assessment of risk posed by the parents criminal history and justification for recommendation for services
      • Brief discussion of the strengths in the family which support voluntary services.
    • If approved, the Social worker documents that SSPM approval was received on the DI-Case Assignment Control Sheet (blue sheet) and files a copy of the approved memorandum in the case file.
Social worker is able to obtain identifying information for the parents, but unable to obtain information from other members of the household

Social worker must consult with their supervisor to determine, if still appropriate to offer Informal Supervision services.

If decision is to proceed with IS services, the social worker will:

  • Complete an SCZ686A – Sheriff’s Dept. Criminal Record Check Request (CLETS) for the parents and forwards to the RAIC for processing.
  • Review CLETS reports, and if either parent has any convictions that are serious enough in nature to compromise the child’s safety:
    • Social worker writes a memorandum to their supervisor & to their Bureau including:
      • Brief summary of referral allegations and investigation
      • Brief summary of parents criminal conviction history including type of conviction (degree, law code & brief description) and date of conviction
      • Brief assessment of risk posed by the parents criminal history and justification for recommendation for services
      • Brief discussion of the strengths in the family which support voluntary services.
    • If approved, the Social worker documents that SSPM approval was received on the DI-Case Assignment Control Sheet (blue sheet) and files a copy of the approved memorandum in the case file.

 

For those individuals in the household for whom a criminal records check was not completed:

  • Social worker must discuss with the parent(s):
    •  the level of interaction &/or contact between the individual(s) and the child
    • Assist the parents in assessing safety of the interaction/contact 
    • Discuss a safety plan with the parent, explaining that it is their responsibility to supervise their child and to ensure that those individuals who have access to their child do not pose a risk to the child’s safety.
    • Documents discussion and identified safety plan in CWS/CMS.

 

 
  • A Team Decision Making Meeting is held, if appropriate.

 

 
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Services Offered Under Informal Supervision  

The case management services a family may receive under the Information Supervision program include:

  • A minimum of monthly face-to-face contact between the social worker and the family.
  • Monitoring of the child’s safety in the home.
  • Monitoring the parents’ compliance with the case plan.
  • Referrals to:
    • Parenting classes
    • Parent Orientation
    • Family/couples/mental health counseling
    • Domestic violence counseling
    • Drug testing / drug programs
    • Substance abuse programs
    • Any other needed services
  • Family Preservation funds for:
    • Furniture
    • Child Care
    • Counseling (short-term)
    • Transportation
    • Utility bills
    • Rent
  • Crisis intervention


The social worker should inquire as to whether the family receives CalWORKs. If the family does receive CalWORKs, the social worker should refer the family to CalWORKs Employment Services (CWES) for all services funded through CWES.

 

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Timeframes for Informal Supervision Referrals  

Emergency Response

Informal Supervision cases must be assigned in CWS/CMS to the receiving social worker within 15 calendar days of the first face-to-face contact by the referring social worker. When IS services are offered to a family, the referring social worker must take into consideration processing time for the case transfer. If the referral is not assigned to the receiving social worker within 15 calendar days of the first face-to-face contact with the child, the sending social worker is responsible for completing and signing the CAT- Continuing Services Assessment Tool and the Case Plan.

Dependent Intake

Upon being assigned a referral, a DI social worker has 48 hours from the time a child is placed in temporary custody in which to return the child home, with or without services, or to file a petition. DI social workers may offer Informal Supervision services at various points during the investigation process. 

  • If the case is not assigned in CWS/CMS to the receiving social worker within 15 days after the initial face-to-face contact with the child by any DFCS social worker or after initial removal, whichever is earlier, the DI or sending social worker is responsible for completing and signing the CAT- Continuing Services Assessment Tool and the Case Plan.
  • The child taken into temporary custody may be returned home within 48 hours under the Informal Supervision Program.
  • The child may be returned home within 48 hours and the referral kept open Awaiting Social Worker Action (ASWA) for up to 21 calendar days, within which time Informal Supervision can be offered to the family.
    • There must be two face-to-face contacts between the child and SW if the referral is opened for 21 days.
    • If there is consideration of removing the child from the home, during the ASWA period, the social worker must obtain a protective custody warrant   if no exigent circumstances exist to allow immediate removal of the child.
  • The child may remain in temporary custody, a petition filed and a recommendation made at the Initial Hearing that the petition be dismissed and that the child be released to the parents with Informal Supervision services.
Informal Supervision services can be offered for six (6) months with the possibility of a three (3) to six (6) month extension.
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ER: Opening an IS Case  

If an ER social worker assesses that IS services may be appropriate to offer a family, the ER social worker:

 

  • Reviews the recommendation to offer IS services with the social work supervisor.
  • Drafts a written petition with simple wording that outlines the allegations.
  • Explains Informal Supervision services to the parents by:
    • Discussing behaviors of the parent to be changed to ensure safety for the child.
    • Describing services.
    • Telling the parents that, under the Informal Supervision program, services are provided in lieu of filing a WIC § 300 petition.
    • Reviews the draft petition with the parents.
  • Develops the Informal Supervision Agreement (SC1649c) with the parent and child upon completion of the investigation.
    • The IS Agreement may or may not be developed with the parents during the first contact, depending upon the number of contacts needed to complete an assessment.
  • Has the parent(s) sign the Voluntary Placement Agreement, if the parents agree to temporary placement of the child(ren) out of the home.
  • Has the parent(s) sign the Emergency Assistance Application (EA1).
    • If the parents refuse to sign the EA1, indicate the date and reason for their refusal on the form.

 

If. .

Then. .
the IS Agreement has not been signed at the initial meeting

the social worker:

  • Schedules a meeting with the parents to have them sign copy of the IS Agreement. **
  • Calls the parents' attention to the wording on the IS Agreement that refers to the possible filing of a petition.
  • Reviews with the parents a copy of the draft petition, which the worker attaches to the IS Agreement.

the IS Agreement has been signed at the initial meeting

the social worker :

  •  Schedules a meeting with the parents to review with them a copy of the draft petition** and discuss the case plan.
**This is an opportunity to schedule a joint visit with the referring social worker, the receiving social worker, and the family.

 

  • Completes all applicable referral fields in CWS/CMS.
  • Completes the CAT - Emergency Response - Referral Disposition.
  • Completes the CWS/CMS case plan, it not transferred within 15 days of the initial face-to-face contact with any of the children.
  • Completes a brief transfer summary using a Case Summary (SCZ409) providing a summary of staffing outcome, if applicable, and the basis for decision to offer voluntary services, if not discussed in the Investigative Narrative. 
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DI: Opening an IS Case  

If after an initial assessment and investigation of the allegations behind a child removal, there may be consideration of offering Informal Supervision (IS) services to a family.  The child will be in the Receiving, Assessment & Intake Center or/and Emergency Shelter Home and will be return to his or her family home.  All such cases require the scheduling of a Team Decision Making (TDM) meeting.

To open an IS case, the DI social worker:

  • Completes the CAT - Referral Disposition part of the Emergency Response Assessment.
  • Writes a draft WIC § 300 petition.
  • If the child is moving from an emergency placement to home, schedules a Team Decision Making (TDM) meeting during which IS services are explained to the parents.
  • Has the parents sign the Emergency Assistance Application (EA1).
    • If the parents refuse to sign the EA1, indicate the date and reason for their refusal on the form.
  • Develops the Informal Supervision Agreement (SC1649c) with the parents, if approval for services is given after staffing, and has the parents sign the Agreement.
    • In developing the service objectives in the IS  Agreement, it is advisable to keep the number of objectives to 3 or 4, so that the parents may reasonably accomplish the goals.
  • Calls the parents' attention to the wording on the IS Agreement that refers to the possible filing of a petition.
  • Reviews the draft petition with the parents.
  • Makes referrals for immediate services.
  • Informs the parents of the name of the receiving social worker who will be assigned to the case and schedules a Joint Visit between the family and the DFCS social workers.
  • A brief transfer summary using a Case Summary (SCZ409) providing a summary of staffing outcome, if applicable, and the basis for decision to offer voluntary services, if not discussed in the Investigative Narrative.
  • Prepares the referral for transfer to case in CWS/CMS, submittting to supervisor as "Pending Approval."
  • Submits the case file to the supervisor for review, approval, and transfer to DI clerical for case assignment.
At any time between the filing of a 300 Petition and the Dispositional Hearing, the social worker may recommend to the court that the petition be dismissed with or without Informal Supevision by attaching a Dispositional Attachment: Dismissal of Petition with or without Informal Supervision (JV-416) to a court report that outlines the reasons for the recommendation.
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Why Draft a Petition  

One criterion for identifying a referral as being appropriate for IS services is that the matter is petitionable. Drafting a written petition as a step in the IS procedures:

  • Helps the social worker gain certainty regarding the appropriateness of IS services for the family.
  • Clarifies the basis of the IS services for the parents because the parents are able to read the allegations under which the matter could be taken to Juvenile Court.

 

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Joint Visit (also known as Warm Hand-off)  

It is expected that the sending and receiving social workers for the Informal Supervision case meet together with the family as part of the case transition. The benefits of a joint visit are that it:

  • Creates an opportunity to clarify service requirements and possible misconceptions about the voluntary nature of the IS services.
  • Presents a team approach to the family.
  • Introduces the receiving social worker to the family and assists the family in gaining closure with the referring social worker .
The visit may be scheduled by either the referring or receiving social worker and can take place before or after the receiving social worker receives the case file, depending upon the way the case unfolds and workers' schedules. 

 

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Case Transfer Procedures  

All referrals going to Informal Supervision must have:

  • A signed Informal Supervision Agreement (SCZ1649c) in the case file, with all children listed.
  • If applicable, a signed Voluntary Placement Agreement.
  • Petitionable issues and a simple written draft petition.
  • Been staffed the case at the appropriate level(s)** and approval to offer IS services has been received.

                 

**Required approval to offer IS services:
  • Supervisor approval is required for all cases.
  • SSPM approval is required, if any household member has a criminal history serious enough to comprise the child's safety.
  • Approval through a Joint Custody Staffing is required if the family has prior child welfare dependency history.

         

 

Social Worker

To transfer the case, the referring social worker:

  • Completes:
    • The procedures for closing the referral in CWS/CMS. which includes:
      • Completing the Investigation Narrative, or if coming from DI, adds addendum notation to the previously completed Investigate Narrative.
      • Cross reporting to local law enforcement, if allegations meet the criteria for the cross report.
      • Generating and sending a Letter to Mandated Reporter, if referral came from a mandated reporter.
      • Entering all Contacts.
        • There must be at least one contact with the purpose of "Investigate Referral" in order to conclude the referral.
      • Completes the CAT Emergency Response Assessment
      • Concluding the allegations.
        • For an IS case, the allegations must be “substantiated or inconclusive” in CWS/CMS.
      • Reporting to the Department of Justice, if the allegations meet the criteria for a DOJ report.  
    • The Six-hour Letter, if the child was in custody longer than six hours, and mails the letter.
    • The DI-Case Assignment Control Sheet (blue sheet), including applicable areas of the checklist on the back of form.
    • A brief transfer summary using a Case Summary (SCZ409) providing a summary of staffing outcome, if applicable, and the basis for decision to offer voluntary services, if not discussed in the Investigative Narrative.
    • Attaches the DI-Case Assignment Control Sheet (blue sheet) to the case file.
    • Submits the case file to the unit supervisor for review and CWS/CMS approval.

Supervisor

  • Approves the case in CWS/CMS.
  • Does not transfer assignment of the case in CWS/CMS.
  • Contacts the Dependent Intake Control Clerk by email to advise that he/she has an IS case for assignment.
    • Only the Dependent Intake Control Clerk transfers assignments in CWS/CMS.

 

If the case is transferred from. . Then the referring supervisor. .
ER Delivers the file to ER clerical for further ID-ing.
DI/FRC Enters case name and number, date and supervisor's name into Case Processing Log book located in the DI area and places the physical file in the IS basket on the table in DI.
  • FRC supervisors may telephone DI clerical to alert them that the IS case is being transferred and request that the clerk sign the case into the Log book.

 

To track the processing of the case social work supervisors can utilize the “Doc Tracking” tab in the CWS/CMS case.

  • Click on the + in the Document Tracking Log area of the tab
  • Complete the following fields on the tab:
    • To – SWS enters “Folder Expeditor”
    • From- SWS enters their name
    • Sent Date – Enter the date SWS is processing the case
    • Document Name – Enter “Physical File”
    • Description – can include a brief explanation such as “physical file forwarded to clerical for processing and assignment of IS case.”

ER or South County Clerical

After receiving the case file from the ER supervisor:

  • Completes ID-ing of the case.
  • Takes the case file to the DI area and enters case name and number, date and supervisor's name into Case Processing Log book located in the DI area.
  • Places the physical file in the IS basket on the table in DI.

 

Dependent Intake Control Clerk (DICC)

  • Upon receiving notification email from ER or DI supervisor of IS case being processed and sent for assignment, the DICC notifies, by email, the supervisor and worker with the name of the social worker, and their supervisor, to whom the case will be assigned. The social worker who will be assigned, and their supervisor, should be copied in the email.
  • Keeps the assignment in CWS/CMS under the referring social worker's case load, until the case is fully processed.
  • Transfers assignment in CWS/CMS  from the referring social worker's caseload into the receiving social workers caseload.
    • The referring social worker or social work supervisor should not transfer assignment of the case in CWS/CMS.
  • Delivers the physical case to the unit supervisor.

 

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Responsibilities During Case Transition  

The referring ER or DI social worker remains responsible for case management services until the case is assigned to the receiving social worker's case load in CWS/CMS.   Upon assignment as the primary social worker in CWS/CMS, the receiving social worker becomes responsible for the case.

 

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Other References  
bullet2 300 Petition
bullet2 Settle at Intake and Awaiting Social Worker Action (ASWA)
bullet2 Joint Case Staffing
bullet2 Protective Custody Warrants
bullet2 Team Decision Making (TDM)
bullet2 Voluntary Family Maintenance
MS Word Voluntary Family Reunification
bullet2 Reporting to the Department of Justice (DOJ)
MS Word Disposition of your Referral
bullet2 OPP Chapter 2-6 ER: Referrals on Children Under DFCS Supervision
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