DFCS Online Policies & Procedures

  DFCS Online Policies & Procedures

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10-6  DFCS Visitation Sites


Contacts and Visitation
10-6  DFCS Visitation Sites
Reference Points
DFCS Visitation Sites
Initial Assessments and Reassessments
DFCS Visitation Site Referral Process
DFCS Visitation Site Procedures
Transitioning Visitation from Clover House to Another Venue
Reducing and Terminating Visits
Domestic Violence Cases and Supervised Visitation
Other References

Reference Points
Effective Date: 4/1/06
Last Updated: 8/24/12
 Legal Basis:
pdf California Department of Social Services (CDSS) Manual of Policies and Procedures (MPP) Division 31-340, 31-345
Popup Window Welfare and Institutions Code (WIC) §16501.1 (f)(5)and (6)
Popup Window WIC §10553, §10554
 Non CWS/CMS Forms:
MS Word Supervised Visitation Authorization (SCZ1382)
MS Word Visitation Guidelines (SCZ1382A)
MS Word Intensive Intervention Visitation Referral (SCZ 77)
MS Word Volunteer Request Form (SCZ 559)
MS Word

Supervised Visitation Report (SCZ156)

 CWS/CMS Forms:
bullet Service Management Section:  Contact Notebook
bullet Case Management Section:  Initial Case Plan


When a child is placed in out-of-home care and the family is receiving Family Reunification services, visitation is always a part of the case plan and court orders. The Department of Family and Children's Services provides several venues for supervised visits between dependent children and their parents and/or significant others, when the family is receiving Family Reunification services.  Possibilities for supervised visits other than at DFCS visitation sites include parks, restaurants, relative homes, and community centers.

The social worker is responsible for scheduling and supervising, or providing alternate supervision, for visits between parents and children that the Court has ordered to be supervised.

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DFCS Visitation Sites  
  • DFCS Family Resource Centers
    • Family Resource Center

    591 N King Road
    San Jose, CA 95133

    Visitation Hours: Mon.- Fri. - 9 a.m. - 4 p.m.

    • Gilroy Family Resource Center

    379 Tomkins Court
    Gilroy, CA 95020

    Visitation Hours: Mon.- Fri. - 8 am - 7 pm

San Jose FRC
Office Professional Staff


Fax: 408-793-8808 

Gilroy FRC
Office Professional Staff


Fax: 408- 847-1774

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Initial Assessments and Reassessments  

If the social worker has arranged for another individual to supervise family visits at a DFCS visitation site, prior to a starting visits, the social worker observes several visits to assess the child/parent interaction.  

  • Families in which it is assessed that the parents could use assistance to enhance the visitation experience may be scheduled for interactive or therapeutic visits at Kindred Souls Visiting Center. 
    • These parents may benefit from getting direction, for example, on engaging their child in age-appropriate play, setting limits, bringing snack that are nourishing or communicating with their child.
    • Use the Intensive Intervention Visitation Referral (SCZ 77) to refer families to Kindred Souls Visiting Center.

  • It is DFCS policy that social workers reassess the visitation plan every three (3) months.  Part of the reassessment includes supervising a visit. 
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Visitation Sites Referral Process  

Prior to submitting a referral for supervised visits, the social worker must supervise one (1) or more visits to determine the appropriate level of visitation, venue, and supervisor.  To schedule a room for supervised visitation at one of the DFCS visitation sites, the social worker:

  • Coordinates visitation plans with birth parents and the child(ren)'s caregiver.

  • Reviews the Visitation Guidelines (SCZ1328A) with the parents(s) or person visiting and the person(s) supervising the visitation.

  • Has the parent or visitor sign a copy of the Visitation Guidelines.

  • Give the parent or visitor a copy of the signed guidelines.
    • Keep the signed guidelines with the original signature in the case file.

  • Call the DFCS visitation site contact to set up the schedule for visitation.

  • Complete the Supervised Visitation Authorization (SCZ1328).

  • Fax the SCZ1328 to the visitation site contact within one business day.

  • Facilitate the first visit with the parents/visitor and person who will provide the ongoing supervision, if that person has not previously met the family.


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DFCS Visitation Site Procedures  

It is the social worker's responsibility to assure that everyone who is part of the visit understands the policy and procedures.  Clerical staff at the visitation site are not responsible for any part of the actual visit. 

  • All parties arrive at the visitation site and sign in.
    • All parties enter each of the sites through the main door.

  • The person supervising the visit confirms the assigned room with the staff person on duty at the site.

  • The social worker ensures that visitation guidelines are followed, including starting and ending the visit on time and cleaning up the visitation room ten minutes before the end of the visit.
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Notifying Sites of Changes Impacting Visitation  

The child's social worker is responsible for contacting the visitation site staff contact to discuss changes to the information provided on the Visitor Authorization Form (CZ1382), such as a change of visitors, alerts, safety or security issues, a change of a child's placement, etc.  Contact by telephone is sufficient for notification of most changes.

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Domestic Violence (DV) Cases and Supervised Visitation  

Social workers are responsible for assessing the risk to all participants in a supervised setting, especially in domestic violence cases.  If the social worker assesses that the case is a high security risk, the worker makes arrangements for visits to be held at the DFCS Julian Campus where security is present.  The person supervising a visit must immediately contact the San Jose Police Department (SJPD) emergency 911, if any participant is at risk of being harmed. 

    • All Family Reunification cases involving domestic violence require arrangements for separate visitation services, with each parent scheduled for visits at different times. 
    • Supervised visits determined to  be high risk require security settings.  These visits may be held at the Department of Family and Children's Services, 373 W. Julian Observation Rooms.
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Other References  
Ms Word2 Volunteer Case Aide Program Information
bullet2 OPP Chapter 10-5: Visitation Protocol.
Ms Word CWS Domestic Violence Services Recommendations
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