DFCS Online Policies & Procedures

  DFCS Online Policies & Procedures

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Handbook 14: Resource Homes: Foster Care Licensing and Relative Finding
14-3.2  Conducting a Licensing Investigation
Resource Homes: Foster Care Licensing and Relative Finding
14-3.2  Conducting a Licensing Investigation
Reference Points
Overview
Assignments on Referrals That Come through the CANC
Assignments on Referrals That Do Not Come Through the CANC
Section Link (Column 2)
Plan of Correction
Other References


Reference Points
Effective Date: TBA
Last Updated: 7/20/07
 Legal Basis:
Popup Window CCLD Reference Manual for Enforcement Actions
 Non CWS/CMS Forms:
MS Word Complaint Report (LIC 802)
MS Word Complaint Investigation Report (LIC 9099)
MS Word Facility Evaluation Report (LIC809)


Oveview   When a complaint is received concerning a county licensed foster home, the DFCS Licensing Investigator is assigned to investigate the allegations in the complaint to determine whether the allegations are substantiated, inconclusive or unfounded.  If the LI finds a violation of foster care regulations, a plan of correction is developed and the foster parents are supported in correcting the facility deficiencies or personal rights violations.  If the complaint involves child abuse or neglect, a concurrent investigation is conducted by the Department of Social Services' Emergency Response Unit.  
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Assignments on Referrals That Come Through the CANC  

When a referral is received at the Child Abuse and Neglect Center (CANC) involving a complaint on a county licensed foster home, the Resource Home Supervisor is notified of the referral for assignment for a licensing investigation.

  • Resource Home Supervisor:
    • Assigns the referral to the Licensing Investigator.
    • Notifies the Licensing social worker for the foster home to update the Home Information page in CWS/CMS.
  • Licensing Investigator
    • Logs the assignment in the Control Log Binder
    • Fills out a Complaint Report (LIC 802), describing the nature of the allegations and the steps taken in the pre-investigation.
      • The pre-investigation includes:
        • Contacting the reporter, if he/she is a mandated reporter, to discuss the allegations
        • Contacting the ER and/or Continuing social worker
        • Searching CWS/CMS for any prior history of complaints regarding the foster home
        • Searching CWS/CMS to identify all child placed in the home
      • Attaches to the LIC 802:
        • The email received that gave notification of the referral
        • Screener Narrative (CWS/CMS)
        • Investigation Narrative (CWS/CMS) , if available
    • Initiates face-to-face contact with the foster parent in the foster home within 10 days of when the referral was made.
      • The LI attempts to collaborate with the Immediate or Emergency Response social workers in making a joint visit to the home, if a child abuse/neglect investigation is to be conducted.
      • Priority is given to conduct the licensing investigation on those foster homes on Level I and Level II Holds.
      • The home visit should be unannounced, if possible.
      • The licensing investigation continues, even if the children are removed by the ER social worker.
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Assignments on Referrals That Do Not Come Through the CANC  

Assignments may be made for a licensing investigation on complaints that do not come through the Child Abuse and Neglect Center (CANC).  If there is not an issue of child abuse or neglect, a CANC report is not made.  Social workers may make reports of licensing violations directly to the Licensing Investigator.

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Conducting the Licensing Investigation  

Upon arriving at the foster home, the Licensing Investigator:

  • Meets with the foster parents to discuss the allegations or reported violations.
  • Talks to the children in the home, if the child has some connection with the allegation or reported violation.
  • Does a walk-through of the home, with special focus on any reported violations.
  • Determines if the allegations in the complaint are either:
    • Unfounded
    • Inconclusive
    • Substantiated
    • Needs further investigation
  • Fills out a Complaint Investigation Report (LIC 9099)
  • Has the foster parent sign the LIC9099
  • If violations are identified, develops a Plan of Correction with the foster parent.
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Plan of Correction  

If any deficiencies are found, the foster parent must develop a Plan of Correction. Licensing laws require the licensing agency to establish the time for correction.  In order to set the allowed time the licensing agency must take into consideration the seriousness of the violation, the number of clients involved and the availability of equipment and personnel. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The licensee who encounters problems beyond his/her control in completing the corrections within the specified time frame may be granted an extension of the correction due date by the licensing agency.

Licensing Investigator:

  • Develops a Plan of Correction with the foster parent, using the Facility Evaluation Report (LIC 809).
    • The Licensing Investigator:
      • May have the foster parent write in on the LIC 809 the actions he/she plans to take to correct the identified deficiency or violation.
      • Advises the foster parent to keep a dated copy of any letters sent to the Licensing social worker, who monitors the plan of correction, concerning corrections made, or if corrections are telephoned to the DFCS Licensing social worker , the date, person contacted, and information given.
  • Notifies the Resource Family Support Team (RSFT) lead of the plan of correction so that the RFST may offer support to the foster parent.
  • Notifies the Licensing social worker for the foster home.


Licensing Social worker

  • Monitors the progress of the POC


Foster Parent:

  • Completes all corrections within the agreed upon time frame.
  • Notifies the Licensing social worker when the corrections have been made.
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Closing the Licensing Investigation   If the allegations are unfounded or inconclusive or if the allegations are substantiated and the foster parents complete the Plan of Correction, the Licensing Investigator completes the investigation packet report.  The completed investigation packet is submitted to the Resource Home Unit Supervisor for approval.   When approved, a copy of the packet is forwarded to the Placement Unit supervisor to assist in the recommendation to lift the placement Hold on the foster home.
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Other References  
bullet2 OPP Chapter 14-4: Placing and Lifting Placement Holds on Foster Homes
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