DFCS Online Policies & Procedures

  DFCS Online Policies & Procedures

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Handbook 19: How To..
19-4.2 How To Refer a Parent to the Parent Advocate Program
How To..
19-4.2  How To Refer a Parent to the Parent Advocate Program
Reference Points
Overview
Role of the Advocate
How Parents Can Be Helped
Referral Process
Office Locations
Other References


Reference Points
Effective Date: TBA
Last Updated: 1/29/14
 Non CWS/CMS Forms:
MS Word Parent Advocate Referral


Overview   The primary role of the Parent Advocate Program is to provide support for parents and help them understand as well as cope with the crisis concerning the child abuse and neglect referral in which they are involved.  Advocates help parents navigate through the child welfare process, while maintaining an honest and open communication about the issues and the status of the case.  This approach is one that fosters a hopeful path for the parents during a process that is often painful, confusing and overwhelming.  Each parent advocate has had varied experiences with the child welfare system and has been successful in reunifying with his/her children.
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Role of the Advocate  

The role of Parent Advocates is to:

  • Provide support to families receiving Family Reunification services.
  • Establish contact with referred parent within 72 hours.
  • Help parents deal effectively with the family disruption and turmoil that can result in marital, sibling and peer conflicts.
  • Help the family identify and obtain the assistance they need from agency wide resources and various community resources.
  • Share their personal perspectives and insights that were successful in their interaction with the child welfare system.
  • Coaching and empowering parents during the time-limited Family Reunification process.
  • Advocate and provide individualized case plan support for parent.s
  • Stay focused on completing their case plans.
  • Collaborate efforts with the assigned Social Workers and community based agencies.
  • Build or identify “natural supports” for referred parents in Family Reunification moving forward to Family Maintenance.

The role of the Parent Advocate Manager is to:

  • Leading and supervising all Parent Advocates (at SJFRC and GFRC) who are supporting parents in Family Reunification.
  • Attend staff meetings with Parent Advocates as needed.
  • Participate in Team Decision Making Meetings, Family Team Meetings and Family Conferences.
  • Be the point of contact for Social Workers with assigned Parent Advocates who may be experiencing challenging situations with Parent Advocate staff and associated families.

 

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How Parents Can Be Helped  

Parent Advocates can help parents who are brought into the child welfare system to:

  • Initiate communication with the social worker
  • Create safety plans for their children
  • Prepare for meetings
  • Document and maintain records
  • Be organized
  • Communicate clearly and directly
  • Be self-reliant and independent
  • Be positive and assertive
  • Insist on accountability
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Referral Process  

Referrals can be made by:

  • A parent (self-referral)
  • Social workers
  • Team Decision Making facilitator

A referral to the Parent Advocate Program may be submitted by:

  • Emailing or faxing a Parent Advocate Referral form to the Parent Advocate Program Manager. 
    • Include all information on the referral form in the email. 

All referrals are reviewed and must be approved by the Parent Advocate Program Manager. 

The Parent Advocate Manager will process and assign all referrals with 48 hours of receiving the referral.

 

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Office Locations  

Parent Advocates operate from the Department of Family and Children's Services Resource Centers.

  • San Jose Family Resource Center:

591 N. King Road

San Jose, CA 95133

Tel: (408) 793-8800

Fax: (409) 793-8807

 

  • Gilroy Family Resource Center:

379 Tomkins Ct.

Gilroy, CA 95020

Tel: (408) 758-3440

Fax: (408) 847-1145


 

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Contacts  

Parent Advocate Program Manager:

Beatriz Ramos

591 N. King Rd.

San Jose, CA 95133

Tel: (408) 793-8828

Fax: (408) 793-8807

Email: Beatriz.Ramos@ssa.sccgov.org

 

 

 

 

 
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Other References  
PDF Parent Advocate Flyer
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