DFCS Online Policies & Procedures

  DFCS Online Policies & Procedures

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Handbook 1: Supervision Guide
21-2  Cross Training between the Child Abuse and Neglect Center and Emergency Response
Supervision Guide
21-2  Cross Training between the Child Abuse and Neglect Center and Emergency Response
Reference Points
Overview
Goals of Cross Training
Cross Training in Emergency Response (ER) for Child Abuse and Neglect (CAN) Center Social Workers
Cross Training in the CAN Center for ER Social Workers
Follow-up Process


Reference Points
Effective Date: 1/1/08
Last Updated: 10/09/07


Overview  

The working relationship between the Child Abuse and Neglect Center (CANC) and Emergency Response (ER)  is a critical component in determining how children and families are served in the community.  The quality of the information received by the CANC social worker and how that information is communicated to ER staff sets the stage as to how cases progress throughout their lifetime in the child welfare system.

Social workers in the Child Abuse and Neglect Center (CANC) and Emergency Response (ER) Units have an opportunity to cross train between functions.  Through cross training, staff are provided with new skills, tools and techniques to assist them in performing their job duties and facilitate best practice standards of services to children and families entering the system.

Cross training is voluntary and is available to all CANC and ER staff members. Supervisor approval is necessary in order to participate. 

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Goals of Cross Training  

The goal of cross training between the Child Abuse and Neglect Center and Emergency Response is to:

  • Expand the CANC social workers' understanding and documentation of the type of information that is useful in supporting the ER social worker's initial understanding of allegation issues and factors.
  • Enhance the ER social worker's understanding of report taking and the extent of information that can be gathered from the reporting parties.
  • Improve and enhance overall communication and functioning between staff, creating an opportunity to build stronger connections between the CANC and ER.
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Cross Training in ER for CANC Social Workers  

There are three phases to the training for CANC social workers in Emergency Response.  The cross training experience is completed within two full days. 

 

Phase One

Phase One consists of one full day of On-the-Job-Experience (OJE) for the CANC social worker with two different ER social workers.

  • ER Social Worker Trainer:
    • Selects a variety of complex referral involving different allegations of abuses/neglect, including sexual, physical, environmental, exposure to domestic violence, positive tox, and other typical referrals.
     
    • Reviews with the CANC social worker the process that the CANC social worker would be expected to employ when assigned to a referral, including:
      • The Screener Narrative
      • Critical information necessary for the report
      • Data that is critical for the ER social worker to receive
    •  
    • Discusses information that may be missing and the resources where the information may be obtained.
     
    • Gives instruction on how to investigate a referral, including:
      • The pros and cons of each type of visit
      • How to create a safe environment for interviewing
      • How to interview children and parents
      • How to work with law enforcement agencies
      • How to document the investigation process
      • Risk and safety assessments
        • Instruction on completing the CAT - Emergency Response Tool is given.
      • Safety issues for social workers when conducting an interview or removing children
      • Criteria for removal
      • How to assess for services to the family
      • Criteria for referring the family for voluntary DFCS services
      • How to close a referral in CWS/CMS

 

  • CANC Social Worker Trainee:
    • Participates in the two-day cross training with an ER social worker
    • Reviews an actual Investigation Narrative
    • Asks the training ER social worker questions regarding the investigation
    • Is assigned to an Immediate Response (IR) social worker at the end of the two-day Phase  One instruction.

 

Phase Two

Phase Two is a half-day training in which the:

  • ER Social Worker Trainer:
    • Meets with his/her supervisor to identify areas where the cross training process may be improved.
     
  • CANC Social Worker Trainee:
    • Meets with his/her supervisor to:
      • Discuss and identify:
        • The skills that he/she has learned.
        • What areas that he/she sees as needing further clarification and/or training.
        • How the experience may help the trainee in his/her primary role as a CANC social worker.
    •  
  • CANC Supervisor:
    • Meets with the CANC social worker trainee to discuss the above topics.
    • Assesses the CANC social worker's readiness for Phase Three of the cross training.
     

Phase Three

In this half-day phase of the OJE, the CANC social worker trainee takes the lead in an ER investigation.

  • CANC Social Worker Trainee:
    • Is assigned an IR or ER referral.
    • Conducts an investigation jointly with an IR/ER social worker.
    • Takes the role of the primary investigator.
  • ER Social Worker Trainer:
    • Conducts a joint investigation with the CANC social worker trainee.
    • Monitors the work of the CANC social worker.
    • Provides feedback to the CANC social worker.
    • Is the case carrying social worker responsible for the referral.

 

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Cross Training in the CAN Center for ER  

There are three phases to the cross training for ER social workers in the Child Abuse and Neglect Center (CANC).  The cross training experience is completed within two full days.

Phase One

Phase One is a half-day orientation to the CANC for the ER social worker.  During this phase, the:

  • CANC Social Worker Trainer:
    • Reviews with the ER social worker trainee:
      • CAT - Response Determination (RD) Tool
        • Instruction is given on how to complete the RD Tool in CWS/CMS.
      • Completing the Screener Narrative in CWS/CMS
      • Criteria for prioritizing responses to referrals
      • Policies, procedures and protocols related to the various types of referrals, including:
        • Out-of-home abuse
        • Joint Response
        • Domestic Violence
        • Evaluate-Out
        • Mail-In.
         
    • Gives instruction on:
      • Taking a report
      • What questions to ask while taking a report
      • Techniques to use to gather information
      • Recording information
      • Gathering follow-up information.

 

  • The ER Social Worker Trainee:
    • Receives orientation on all aspects of the CANC.

 

Phase Two

Phase Two of the cross training is a half-day training involving the ER social worker being assigned to an on-duty CANC social worker.  During this phase, the:

  • CANC Social Worker Trainer
    • Works with the ER social worker trainee in having the ER social worker assist in the taking of and documenting live and mail-in reports.
      • Tasks are listed below under ER Social Worker Trainee's tasks.

 

  • ER Social Worker Trainee
    • Listens in on calls that come into the CANC.
    • Participates in the documentation of the information provided by the referent.
    • Works directly with the CANC social worker to gather information for the referral, which includes:
      • Completing the CAT - RD Tool
      • Accessing CWS/CMS for prior child welfare history
      • Reviewing the file for proper documentation of the evidence gathered.
    • Reviews mail-in  and evaluate out referrals.
    • Meets with the CANC supervisor to review and reinforce material covered in the training.

 

Phase Three

The last phase of training is one full day of OJE with the CANC social worker.

  • The ER social worker trainee:
    • Listens to one of the referrals via the ACD system that he/she had processed with the CANC social worker during Phase Two.
    • Reviews mail-in referrals.
    • Listens to a CANC social worker take calls.
    • Discusses departmental procedures with the CANC supervisor.
    • Takes a call under the direct supervision of the CANC supervisor or lead CANC social worker.
    • Processes the referral.
    • Meets with the CANC supervisor to review the process.

 

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Follow-up Process  
  • At the end of Phase Three of cross training:
    • CANC Social Worker Trainees
      • Are provided with an opportunity to participate in the After-Hours or ER back-up program where they can practice what was learned from the training.
        • Participation in the programs is voluntary.
    • ER Social Worker Trainees
      • May be asked to cover a CANC social worker position and take child abuse/neglect reports from time to time.
        • Acceptance of the assignment is voluntary.
 
  • All trainees who successfully complete the training are:
  • Acknowledged by management.
  • Have a certificate of completion placed in their personnel files.

 

  • Approximately one month after cross training, the social worker who completed the cross training meets with his/her supervisor to:
  • Discuss the benefits of the cross training that the social worker has been able to apply to his/her job.
  • Explore any additional areas of training or expertise that the social worker or supervisor identifies that may be beneficial to the worker.
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