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  DFCS Online Policies & Procedures

  DFCS Online Policies & Procedures

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Handbook 22: Resource Guide
22-1 Services to Keep Children Out of the Juvenile Dependency System

 

Resource Guide
22-1  Juvenile Dependency Diversion Services
Reference Points
Overview
Case Management - Gardner Family Strength-Based Services
Case Management - Gardner Expanded Differential Response Services
Case Management Services for Families of African Ancestry - Creative Solutions
Case Management - Nia Project

Case Management - Kinship Support

Services

Counseling- Victim Witness
Guardianship Assistance - LACY
Out-of-Home Short Term Placement - Bill Wilson Center
Other Resource Services
Other References


Reference Points
Effective Date: 7/2/07
Last Updated: 6/14/2013
 Legal Basis:
Popup Window Legal Basis Text
 Non CWS/CMS Forms:
MS Word

Social Services Victim Witness Referral (SCZ226)

MS Word Differential Response Path II Referral (SCZ214A)
MS Word Differential Response Path IV Referral (SCZ214B)
 CWS/CMS Forms:
PDF Forms Text


Overview  

Juvenile Dependency Diversion Services are preventive services and alternatives to juvenile court dependency.   The services are offered to families at the front end of child welfare services under the Emergency Response (ER) program.

The goals of the diversion services are to:

  • Provide services that keep families together.
  • Provide services that are culturally competent.
  • Provide services to reduce the entry of children of color in dependency status. 
  • Provide services to divert families from juvenile court dependency.
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Case Management Services- Gardner

Family Strength-Based Services

 

Gardner Family Strength-Based Services (FSBS)

(SSA Contractor)

Organization: Gardner Family Care Corporation, Inc

Website: gardnerfamilyhealth.com
Program: Family Strength-Based Services (FSBS)
               160 East Virginia Street Suite 280
               San Jose, CA 95112


Phone: 287-6200
Fax: 998-1535
Email: bmartinez@gfc-corp.org

Business hours: Monday – Friday 8:30am – 5pm

Contact person: Bernadette Martinez, LCSW

Description of services: Case management services and family counseling for intact families residing in Santa Clara County who have substantiated child abuse or neglect allegations that may meet juvenile court criteria for filing a petition pursuant to Welfare and Institution Code section 300, and for receiving Informal Supervision services; but instead, because the family appears to be motivated and able to work voluntarily, case management services are provided by Gardner. FSBS case managers are able to provide intensive family services.

Service Area: Santa Clara County
Languages: English, Spanish, Vietnamese
Eligibility: Children cannot be dependent children of the court in any

                 California county. Must reside in Santa Clara County

                 Families must be available for a minimum of once-a-week

                 home visits, and be motivated to receive and participate

                 in services for up to six months (or longer on a case-by-

                 case basis).

Application/Referral Procedures: Referred by DFCS Social Workers submitting a Differential Response Path II Referral (SCZ214A) to Angela Carbone, LCSW, Differential Response II Coordinator.
Fees: None
Transportation: Home visits

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Case Management -Gardner Expanded Differential Response Services  

Gardner Expanded Differential Response (EDR) Services

(SSA Contractor)

Organization: Gardner Family Care Corporation, Inc

Website: gardnerfamilyhealth.com
Program: Expanded Differential Response (EDR) Services
               160 East Virginia Street Suite 280
               San Jose, CA 95112


Phone: 287-6200
Fax: 998-1535
Email: mdanner@gfc-corp.org

Business hours: Monday – Friday 8:30am – 5pm

Contact person: Micahel Danner

Description of services: Case management services for intact families residing in Santa Clara County who have child abuse or neglect allegations that do not meet juvenile court criteria for filing a petition pursuant to Welfare and Institutions Code Section 300, but could receive Voluntary Family Maintenance Service; but instead, because the family appears to be motivated and able to work voluntarily, case management services are provided by Gardner.  Mental health services are not provided directly be EDR case managers.

Service Area: Santa Clara County
Languages: English, Spanish, Vietnamese
Eligibility: Children can not be receiving either voluntary or court-ordered

                  services.  Families in closed Voluntary Family Maintenance or Informal Supervision cases

                  may also served. 

                
Application/Referral Procedures:Referred by DFCS Social Workers submitting a Differential Response Path II Referral (SCZ214A) to Angela Carbone, LCSW, Differential Response II Coordinator.
Fees: None
Transportation: Home visits

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Case Management - Services for Families of African Decent  

Intensive In-Home Support Services

(SSA Contractor)

Organization: Creative Solutions
Program: Intensive In-Home Support Services
               480 N. First Street, Suite 201
               San Jose, CA 95103-0103

Phone:
408-887-5240
Fax: 408-273-6557
Email: pegcathcart@aol.com  
Business hours: Mon–Sun, appts scheduled between 8am to 10pm      
                                                              

Contact person: Peggy Cathcart


Description of services: Offers culturally appropriate intensive in-homr services to families of primarily African descent. Support services will be provided during the investigative process prior to disposition.


Service Area: Santa Clara County
Languages: English
Eligibility: If DFCS does not have an open case, the social worker consults the Differential Response Path II Coordinator, Angela Carbone, to determine viability of the family for services. However, if the family has an open case with DFCS, the social worker phones service provider directly to determine viability of case for program.


Application/Referral Procedures: Upon confirmation of viability, social worker:

For family is being diverted at ER or DI level - Completes the Differntial Response Path II Referral (SCZ214A) and submits it to Differential Response Path II Cooridnator, Angela Carbone

For aftercare  (Differential Response Path IV)servcies - Completes the Differential Response Path IV (SCZ214B) and submits it to the Differential Response Path IV Coordinator, 30 days prior to dismissal of Court ordered services.


Fees:No fee
Cross Street: Clients seen in home.
               

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Case Management - Nia Project  

Nia Project

(SSA Contractor)

Organization: Unity Care Group

Website: www.unitycare.org

Program: 237 Race Street

              San Jose, CA 95126

Phone: (408)971-9822

Email:

Contact Person: Nia Project Program Manager

Description of Services: The Nia Project aims to help strengthen AFrican American families through the provision of case management services for intact families residing in Santa Clara County who have child abuse &/or neglect allegations that do not meet juvenile court criteria for filing a petition pursuant to Welfare and Institutions Code Section 300, but could receive Voluntary Family Maintenance Services; but instead, because the family appears to be motivated and able to work voluntarily.

Service Area: Santa Clara County

Languages: English

Eligibility: Children can not be receiving either voluntary or court-ordered services. 

Application/Referral Procedures: Completes the Differntial Response Path II Referral (SCZ214A) and submits it to Differential Response Path II Cooridnator, Angela Carbone

Fees: None

Transportation: Home Visits

 

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Case Management Kinship Support Services  

Kinship Resource Center

(previously the Grandparent Resource Center)

(SSA Contractor)

Organization: Catholic Charities of Santa Clara County

Website: Kinship Resource Center
Program: Kinship Resource Center
               2625 Zanker Road
               San Jose, CA 95134


Phone: (408) 325-5266
Fax: (408) 944-0275
Business hours: Monday – Thursday 9:00am – 5:00pm

Contact person: Rebecca Barajas

Description of services: Kinship Support Services Program- to increase the stability of informal and formal kinship care families in Santa Clara County, whether or not they are active with DFCS.  The Center provides individual consultation and case management, health management, support groups, Caregiver "Warmline," Educational seminars, Respite and recreation activities.  Resource library, Information and referral, legal guardianship assistance.

Service Area: Santa Clara County
Languages: English, Spanish, Tagalog
Eligibility: Grandparent or relative* caregivers

                 (*aunt, uncle, sibling, godparent, member of tribe, etc.)  

                 and children/youth in kinship families


Application/Referral Procedures: Referred by DFCS Social Workers by telephone
Fees: Sliding fee scale for legal guardianship assistance. 

Minimal fees for educational seminars and recreation activities (scholarships available)
Transportation: Home visits

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Counseling - Chamberlain's  

Chamberlain's Mental Health Services

(SSA Contractor)

Organization: Chamberlain's Mental Health Services
Website: www.chamberlainsmhs.com
Program: Chamberlain’s Mental Health Services
                8352 Church Street, Suite C
                Gilroy, CA 95020

Phone: (408) 848-6511
Fax: (408) 848-2099
Email: chambmhs@garlic.com
Business hours: Mon.-Fri. 8 a.m.-5 p.m.

Contact person: Eric Kammersgard

Description of services:

  • Outpatient Clinic
    The Outpatient Clinic is a child/family oriented program that provides outpatient mental health services to assess, evaluate, and/or treat individuals, families or groups experiencing psychological distress that is affecting their relationships and ability to function in the environment. The Outpatient Clinic provides: Play Therapy; Family, Individual, and Group Therapy; Psychosocial Assessments; Medication Evaluations, Prescription and Monitoring; Crisis Intervention.
  • Victim Treatment Program
    The Victim Treatment Program is a bilingual therapeutic program focusing on children and families that are in emotional distress as a result of the victimization of a crime. The program specializes in children and adults that are victims of physical and/or sexual abuse. The Victim Treatment Program provides: Play Therapy; Individual, Family, and Group Therapy.
  • School Outreach Program
    The School Outreach Program is located at various school sites in the Gilroy school district. It provides onsite therapeutic services to children ranging 5-18 that are in emotional distress or have behavioral disturbances that are interfering with their ability to function in school. The School Outreach Program provides: Play Therapy; Individual and Family Therapy; Consultation to Schools; Crisis Intervention; Training's and Workshops for School Personnel.
  • Day Treatment Program
    The Day Treatment Program provides year round, 5 days a week, 3 hours a day treatment for emotionally troubled children (3-12 years) who require more intensive care than can be provided with an outpatient program. This program is designed as an early therapeutic intervention focusing on keeping the child in his/her home environment and as an alternative for residential placement.
  • Aftercare Program Outreach Program Services
    All services in Outreach are free to the residents of San Benito and/or Santa Clara County. Family Wellness for the Community
    This is a six week parenting class, focusing on the family using skills that they already have and enhancing them. By using these skills, it will improve the family’s relationship by improving their communication skills.
  • Supervised Visitation
    The Outreach Program provides supervised visitation for families under the jurisdiction of Social Service Agency or Family Court.

 

Service Area: South Santa Clara and San Benito Counties

Languages: English and Spanish
Eligibility: Children 3-12


Application/Referral Procedures: Referral Sources: Referrals are accepted from the following agencies: Santa Clara Mental Health, Victim Assistance Center in San Jose, self referrals, local schools, local agencies such as MACSA and Community Solutions, probation officers, fire prevention instructors, Santa Clara County and San Benito County Social Workers, Child Protective Services Social Workers, local committees such as Parent Education Subcommittee and Gilroy High School Multidisciplinary Student Team, local physicians, and Public Health Nurses.

Fees: Medi-cal, Chapter 26.5; Healthy Families; sliding scale
Accessibility: Wheelchair

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Counseling - Victim Witness  

Victim Witness Assistance Center

(SSA Contractor)

Organization: Silicon Valley FACES (SV FACES)
Program Name: Victim Witness Assistance Center

                         777 North First Street, Suite 220
                         San Jose, CA 95112

Website: www.svfaces.org


Phone: Main Office 295-2656;

            Social Services Victim Advocates - co-located at DFCS, 2nd Floor, East side, near the break room

            Amarpreet Bhasin, (408)501-6409

Fax: Main Office – 289-5430

        Social Services Victim Advocates co-located at DFCS – 792-1468

Email: Main office: victimwitness@svfaces.org

           Social Services Victim Advocates co-located at DFCS: Amarpreet.bhasin@ssa.sccgov.org

                   

Business hours: 8:30-5:00, Monday through Friday


Contact person: Social Services Victim Advocates co-located at DFCS:  

                            Amarpreet Bhasin,

                           373 W. Julian St., 2nd floor



Description of services: SV FACES’ Victim Witness Assistance Center provides direct assistance, peer counseling, and information and referral services to victims of violent crime and to court witnesses.

 

 

 

The Victim Witness Assistance Center brochure describes the following:

  • Help for Crime Victims
    Crime victims may experience problems and disruptions that require special attention and support. The Victim Witness Assistance Center was created to assure that every possible benefit, service and courtesy is made available to crime victims and witnesses.
  • Crisis Counseling
    Program staff provide counseling, companionship and other emergency services.
  • Follow-Up Care
    To identify and contact local agencies and resources that are needed, Staff will arrange appointments and assure that services are delivered without delay.
  • Assistance in Court
    Victims may need help in the procedures associated with bringing a defendant to justice. The program provides information about the criminal justice process and may contact witnesses in advance to confirm time and place of court appearance. Court support may be arranged prior to and during hearings and trials. Special courthouse waiting rooms are maintained for privacy and security. Case progress and disposition updates are provided.
  • Recovery of Loss
    Victims of crime who lose income or have un-reimbursed medical expenses may be compensated by the State of California.  Trained staff prepare and file claims, while navigating complex application procedures, to the California Victim Compensation Program, which is the most frequently utilized benefit by applicants by DFCS.

Victims of crimes involving physical injury or threat of physical injury, some family members, primary caretakers, victims of certain crimes involving emotional injury, and child witnesses of domestic violence, may be eligible for compensation.

Expenses that are necessary due to a crime, if there are no other sources of reimbursement available, may be reimbursed for such things as: medical and dental costs, outpatient mental health treatment, funerals, and income and support loss.

Service Area: Santa Clara County


Eligibility: Victims and witnesses of violent crimes



Application/Referral Procedures:  DFCS Social Workers should contact the co-located Social Services

             Victim Advocate to arrange assistance for child and adult victims. 

  • For Child victims, Emergency Response referrals, petitions, Jurisdiction/Disposition court reports, minute orders, and law enforcement reports can be used as documentation.  Petitions are forwarded to the Victim Advocate to generate applications automatically. 
  • For all other clients, the social worker completes and returns a Social Services Victim Witness Referral (SCZ226), with supporting documents, to the Victim Advocate, via e-mail, fax, or hard copy.  For adult victims, Child Welfare information cannot be used to file applications; there must be a crime report and/or a current restraining order. 

Fees: None.

Transportation: The SV FACES main office is on the Light Rail line.

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Guardianship Assistance - LACY  

Legal Advocates for Children & Youth (LACY)

(SSA Contractor)

Website: www.lawfoundation.org

Organization: Law Foundation of Silicon Valley
Program Name: Legal Advocates for Children & Youth (LACY)
                        111 W. St John St, Ste 315
                         San Jose, CA 95113

Phone:
(408) 280-2428
Fax: (408) 293-0106
Email: jenniferk@lawfoundation.org            

Business hours: 9-12, 1-5                                  

Contact person: Jennifer Kelleher, Directing Attorney


Description of services: Provides LACY social worker and attorney services to represent children and refer caregivers to their pro-bono panel for representation in guardianship proceedings.

LACY also represents children and youth in areas such as education, family law, domestic violence, dependency, and custody and emancipation. They also run a high school legal clinic at Andrew Hill High School and provide assistance to run-away and homeless youth. LACY also has an attorney providing legal services to emancipating foster and kinship youth in Santa Clara and San Mateo County.

Service Area: Santa Clara County
Languages: Spanish, Interpreters available for other languages


Eligibility: No requirement for proof of indigence for youth. Potential guardians must meet indigence standards to be accepted for services.


Application/Referral Procedures:

Social workers:

  • Call or e-mail Steve Goetze at 280-2415 or steveg@lawfoundation.org

Youth or caregivers:

  • Call intake at 280-2416 to complete a guardianship questionnaire. Upon review, LACY social worker will contact family to arrange a home visit.

Fees: No cost
Transportation: N/A
Cross Street: W. St. John and Market

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Out-of-Home Short Term Placement -

Bill Wilson Center

 

Refer to OPP Chapter 6-1:  Bill Wilson and CasaSAY

Runaway and Homeless Youth Shelter

(SSA Contractor)

Organization: Bill Wilson Center

Website: Bill Wilson
Program: Runaway and Homeless Youth Shelter
               3490 The Alameda
               Santa Clara, CA 95050

Phone:
(408) 243-0222
             24 hour hotline (408) 850-6125
Fax: (408) 246-5752
Business hours: 24-hours daily

Description of services: The Runaway and Homeless Youth Shelter offers short-term housing for runaway, homeless, and other troubled youth (ages 11-17).  Individual, group, and family counseling is provided to restore family ties when possible, and to stabilize the lives of homeless youth to avoid victimization from street life.

 

Service Area: Santa Clara County
Languages: English and Spanish, Vietnamese, Greek, Mandarin, Cantonese, Japanese, Fukia
Eligibility: Santa Clara County resident

Application/Referral Procedures: Walk-in or apply by phone. 

Fees: Sliding Fee Scale, DFCS Voluntary Placements (Foster Care Cash Aid)
Transportation: VTA stops within 2 blocks
Accessibility: wheel chair accessible

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Other Resource Services  
  • Telephone: 211
    • 2-1-1 is an easy to remember telephone number that connects people with important community services and volunteer opportunities.
    • If you are using a cell phone, dial 866-896-3587.
     
  • 211 Online
  • HelpSCC - Online community resource guide
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Other References  
popup2 Gardner Family Services
popup2 California Victim Compensation Board
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