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Mission Statement

The Santa Clara County 9-1-1 Communications Department exists to protect lives, property and the environment by providing the vital connection between the community and emergency responders.  
Core Values - P.R.I.D.E
  • People
    Through a just culture of shared accountability and ownership where employees are empowered to make the moment.
  • Responsibility
    Through dedication, quality of service, and fiscal integrity become an industry ​leader in 9-1-1 communications.
  • Integrity
    How we do business is as important as the business we do. 
  • Diversity 
    We embrace our employees experience and talents to better serve the community.
  • Excellence 
    The confident pursuit of the highest quality of service through innovation and creativity.

Vision Statement

To be a model in public safety communications by maintaining the highest level of public confidence while providing service in a manner that fosters excellence, integrity, responsibility, and diversity
To remain a trusted and valued member of the Santa Clara County community.​​

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