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County 9-1-1 Communications
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Mission Statement

The Santa Clara County 9-1-1 Communications Department exists to protect lives, property and the environment by providing the vital connection between the community and emergency responders.  

Core Values - P.R.I.D.E

Through a just culture of shared accountability and ownership where employees are empowered to make the moment.
Through dedication, quality of service, and fiscal integrity become an industry ​leader in 9-1-1 communications.
How we do business is as important as the business we do. 
We embrace our employees experience and talents to better serve the community.
The confident pursuit of the highest quality of service through innovation and creativity.  

Vision Statement

To be a model in public safety communications by maintaining the highest level of public confidence while providing service in a manner that fosters excellence, integrity, responsibility, and diversity

To remain a trusted and valued member of the Santa Clara County community.