Dispatcher of the Year
Communications Department is proud of both Dispatchers due to their career accomplishments and the excellent job performance they exhibit on a consistent and continuous basis.
Ted Chagoya started his career at Santa Clara County Communications in November of 2001. He then obtained the training necessary to promote to the rank of Dispatcher II in the EMS community in September of 2003.
Since 2001 Ted has handled a multitude of events, from the routine to the large scale events that can prove taxing to all dispatch personnel everywhere. Ted has proven to be a valuable asset to our agency; he has taken on the task of being a training officer on numerous occasions, and assisted with on-going continuing education for our EMS dispatchers. Ted is so well informed about policies and procedures in the EMS community that even paramedics and paramedic supervisors have been known to call Ted while he is on duty and seek clarification on certain matters.
In Ted’s off time he is an avid baseball player. He has been on numerous teams, in many leagues, and has traveled throughout the country playing in tournaments.
Ted is always in a good mood and has a very pleasant demeanor with his fellow dispatchers.
It is for all these reasons that Ted Chagoya was selected as Dispatcher of the Year.
Rhiannon Rodriquez has proved herself invaluable to County Communications during her 4 plus years of dispatching. Rhiannon immediately established herself as a strong and highly reliable employee who rarely misses a scheduled shift.
Rhiannon is heavily involved in the training program providing quality training and leadership to new hires in the Academy as well as on the board, many times accepting trainees for back to back assignments.
Rhiannon has volunteered for additional assignments including attending training to become a Terrorism Liaison Officer with NCRIC in August 2014 and has assisted with educating dispatchers on concepts related to domestic and foreign terrorism. She is also 1 of 2 dispatcher liaison for the Sheriff’s Office Line Meetings working closely with our user agencies to improve communication and affect positive change in the dispatch environment. In addition, she volunteers her time for the “Every 15 Minutes” program making an impact on local high school students.
Rhiannon maintains a positive attitude with her peers and management and provides viable solutions to issues in the control room and training environment. Rhiannon is a prime example of someone who leads by setting a positive example for others.