THE FIVE W'S
Remember these questions:
Where, What, Who, When, Why?
When calling 9-1-1 for assistance, these are questions the dispatcher will ask you.
WHERE? Where are you? Where is the scene?
WHAT? What happened?
WHO? Who’s involved? Is anyone hurt?
WHEN? When did it happen?
Is it going on right now?
WHY? Follow-up questions
Do stay on the line.
Your call will be answered as soon as possible.
Do have the information available.
Write it down if necessary.
Do let the dispatcher ask the questions.
The dispatcher will determine how to best help you.
Do stay on the line as long as needed.
The dispatcher may need to update information.
Don't hesitate to call 911!