The California Department of Mental Health is charged with the responsibility of evaluating the quality of specialty mental health services provided to beneficiaries enrolled in the Medi-Cal managed health care program. Annually the California External Quality Review Organization conducts a site visit to Santa Clara County to review the quality of the overall service delivery system.
Recent Publication of the FY16-17 External Quality Review Organization Report
This report presents the fiscal year 2016-2017 (FY 16-17) findings of an external quality review of the Santa Clara mental health plan (MHP) by the California External Quality Review Organization (CalEQRO), Behavioral Health Concepts, Inc. (BHC).
The Final Report reflecting the findings and recommendations from the FY16-17 External Quality Review of the MHP can be found here.