Skip to navigation Skip to content Skip to footer

Welcome to Substance Use Services. If you’re struggling with substance use problems, you’re not alone. We’re here to help.

Walk me through the process:   To get alcohol and drug treatment, please call Gateway at the number provided on this website. Gateway is the Call Center for alcohol and drug treatment services. After you call Gateway, a telephone representative will ask you a few questions about your situation. These questions are used to refer you to an appropriate agency for treatment. You may be given an appointment at an agency or times for a ‘walk-in’ appointment.
 ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​
 ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Substance Use Services

Gateway Call Center is available:
Monday - Friday  8:00 a.m. - 5:00 p.m.

Substance Use Prevention Services (SUPS) 
1(408) 794-0660 ​​​

Call Center is available
Monday - Friday  8:00 a.m. - 5:00 p.m

Youth Substance Use Services
1(408) 272-6518​

Call Center is available: ​
Monday - Friday 9:00 a.m. – 6:00 p.m.​
After hours:  (800) 488-9919 
How Do I...
Apply for services
+
To get alcohol and drug treatment, please call Gateway at 1 (800) 488-9919.  Gateway is the Call Center for alcohol and drug treatment services.  After you call Gateway, a telephone representative will ask you a few questions about your situation.  These questions are used to refer you to an appropriate agency for treatment.  You may be given an appointment at an agency or times for a ‘walk-in’ appointment.
Pay for services
+
Substance Use Treatment Programs accept Medi-Cal insurance. If you have Medi-Cal, the insurance will pay for your services. 

SUTS participates as a Drug Medi-Cal (DMC) provider for substance abuse services. If a consumer’s primary payor is full scope DMC, this payor will be billed for services rendered. 

SUTS is contracted with Valley Health Plan (VHP) for substance abuse services. If a consumer’s primary payor is commercial VHP, this payor will be billed for services rendered.

SUTS is contracted with Kaiser Health Plan (KHP) and Veterans Administration (VA) for Methadone-Only services. If a consumer’s primary payor is one of these two health plans, this payor will be billed for services rendered. Prior authorization is required.

SUTS provides a Sliding-Fee Scale option for unsponsored consumers based on a consumer’s ability to pay.

File a complaint
+
If you are unhappy with any issue related to the behavioral health services you are receiving, you could use the Behavioral Health Services Department’s problem resolution process to try and resolve your concerns.

To start the process, you can either:
Complete the Grievance & Appeal form and give it to your provider,  drop it off, or mail it to:
976 Lenzen Ave, 3rd Floor
San Jose, CA 95126 
Attention: Clinical Standards Coordinator

You may call the Beneficiary Line at 1 (408) 792-5666 for assistance in filing your complaint or to speak with an on-call staff from your managed care plan.​​​
​​
Our Services
Substance Use Treatment Services (SUTS) provides alcohol and drug treatment services to adults who need them.  Alcohol and drug treatment services are available to all Santa Clara County residents regardless of gender, race, ethnicity, or sexual orientation.  

Services are available in five languages: English, Spanish, Mandarin, Vietnamese, and Tagalog.

If you or a loved one requires alcohol & drug treatment, please call the number shown above.  A representative will ask you a few questions and refer you to a treatment clinic.  Our treatment services are delivered in a welcoming environment that respects your decision to seek treatment and your background, irrespective of your culture, national origin, language, sexual orientation, or any other factor.  Our services are focused on helping you improve your health and well-being.

   Substance Use Treatment Services (SUTS)  Brochure - English,   Español, 中 文Tiếng ViệtTagalog, Farsi  

​​​

Resources 
 ​​Banner with faces - Clients tesstimonials 
"Best staff and help. This place helped change my life. This is the Most help I have ever had battling my addiction. Thank you!"
"My counselor and the staff here helped save my life. They saw the best in me when I saw nothing at all. "
"My counselor gave me excellent information and challenged me to develop new behaviors in relationship to my thinking, emotions and reactions."
"Estoy agradecido con la ayuda que se me esta brindando, estoy aprendiendo. ¡Mucho gracias!"
"Estoy extremadamente agradecido por mi consejero. Mi consejero me ha ayudado mucho con mis problemas." 
"Recomiendo este programa porque me ayuda mucho."
"Having been a previous client here, I am once again a resident here at detox. I just want to thank staff here for accepting me – again- as a client."
"I am grateful to have been given a second chance here!"
"I am very happy to be here and the whole staff have been very kind and supportive."
"I had a great change in my life when I had no hope of ever being able to stop drinking. With the group and my counselor, I have been helped a lot."
"My counselor actually understood me, made me feel like I was somebody, and gave me an understanding about myself and what my future holds."
"This has been a Godsend for me. All the staff are like family to me. I wouldn't have made it in San José without this place."
"I want to thank this program for helping me and my son, for giving me the tools to become a better mom, the tools for not relapsing and survival, and the staff here for their generosity and great support. Thank you!"
"It was great being here. I've learned so much and about myself (acceptance). "
"My counselor is an awesome counselor and I enjoyed our group session. And what’s most, its super awesome being sober!! "
"You have been a great support, and mentor as well. Thank you so much! You helped me change my life. "
Last updated: 7/31/2020 10:17 AM