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Behavioral Health Services Call Center

Mental Health Services Call Center
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Mental Health Services
1 (800) 704-0900
Hours: 24-hours, 7 days a week
 
Languages Spoken: English, Mandarin, Spanish, Tagalog, Vietnamese
 
Other languages can be made available as needed.
 
The Santa Clara County Mental Health Call Center is the centralized entry point for individuals who are seeking behavioral health services in Santa Clara County.
 
General information, appointments, and referrals are available during business hours Monday through Friday, 8:00 a.m. to 5:00 p.m. The Behavioral Health Call Center can be contacted regarding a behavioral health crisis that you or a family member might be experiencing after 5:00 p.m. on weekdays, weekends, and holidays.
 
Staff will talk with you to clarify what your behavioral health needs are. The Behavioral Health Call Center will link you with the appropriate behavioral health service, county services or referrals to community services.
 

The primary function is to provide a 24-hour telephone service which

  • screens for behavioral health needs
  • directs callers to programs and services that are suitable for meeting their needs
  • authorizes Fee-for-Services Medi-Cal visits

In addition, the Call Center provides telephone crisis intervention response to callers in an acute behavioral health crisis, attempting to stabilize them until a crisis counselor or other crisis services provider can intervene to provide more extensive or specialized service.
 
The Family and Children’s Services System of Care provides services to children and adolescents and their families who are experiencing extreme emotional distress. We address their behavioral health needs in the least restrictive, most family-like manner possible.

 
KidConnections Network of Care
KidConnections Network of Care Referral Process for children ages 0-5 and their families
 
Phone: 1 (800) 704-0900
 
Referral Fax: 1 (408) 938-4536
 

Hours: 24-hours, 7 days a week
 
Languages Spoken: English, Mandarin, Spanish, Tagalog, Vietnamese
 
Other languages can be made available as needed.
 
The Behavioral Health Services Call Center bridges children, birth to 5 years old, and their families to critical and necessary services that would support their optimal growth and development.
 
Simply call the Behavioral Health Services Call Center and ask to speak with someone from the "Kid Connections team". For more information, please click on The KidConnections Information and Referral Process Sheet Rev 09-26-16.

Substance Use Services Call Center (formerly Gateway Call Center)
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Substance Use Services
Phone: 1 (800) 488-9919

Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.

A key feature of the system is its centralized point of entry through the Gateway Call Center, which streamlines service delivery. To receive any SUTS managed care alcohol or drug services, all individuals now call Gateway for:

  • Information and referral services
  • Pre-screenings for assessment appointments

Skilled screeners prescreen and refer callers to sites throughout the county for a more detailed assessment. These assessments match clients to the level of service they need. Treatment services are individualized to each client’s recovery needs.  The Gateway staff are not able to tell callers how long a treatment episode will last because there are no fixed lengths of stay in any of the SUTS programs.  

The System of Care accepts Medi-Cal when possible.  If a person does not have Medi-Cal,  fees are based on one’s ability to pay for services. SUTS does not accept private insurance.

Last updated: 12/5/2018 12:56 PM