Who is a Mandated Reporter?
To Report Suspected Child Abuse
In cases of an immediate emergency, always call 9-1-1 for Law Enforcement intervention. Where the situation is not an emergency needing the police, reports should be made to the Child Abuse and Neglect Hotline in the following areas:
Report Suspected Child Abuse in Santa Clara County
24-hour toll-free hotline: 1-833-SCC-KIDS
- San Jose Area: (408) 299-2071
- Gilroy/Morgan Hill Area: (408) 683-0601
- Palo Alto Area: (650) 493-1186
The Department of Family and Children Services operates a Child Abuse and Neglect Center (CANC) which screens calls 24 hours a day, seven days a week, 365 days a year. Screening Social Workers answer the telephone, in the office, from 8 a.m. until 10 p.m. and after 9:45 p.m., an on-call social work supervisor takes over this function. After 6 p.m. there may only be one person on duty and your call may go to voice mail to be returned as soon as possible in the order received by the CANC.
Mandated Reporter Training by Seneca - Offered via Zoom during sheltering in place!
Seneca Family of Agencies now provides ongoing training in Santa Clara County to mandated reporters, free of charge. Please email SantaClaraMR@senecacenter.org or call (510) 914-1830 to schedule a class in English or Spanish. Training is 3 hours and a minimum of 15 participants are needed to schedule.
Guidelines for Mandated Reports