Frequently Asked Questions
Will I be volunteering for the County of Santa Clara Health System?
Not necessarily. The County of Santa Clara is pulling together as many local resources as possible to meet projected needs across the entire county in places like hospitals, skilled nursing facilities, and other sites located across Santa Clara County. The County is also looking to fill a number of case investigation and contact tracing positions, which can be performed remotely. The organization for whom you will volunteer depends on many factors, such as the skill needs at each location.
Are these paid positions or unpaid volunteer opportunities?
If you’re not currently a California state, county, city, special district, or public school district employee, you will likely be on an unpaid, volunteer basis.
If you are a California state, county, city, special district, or public school district employee and are called to serve, you should contact your employer with any questions about your compensation.
I am not a doctor or a registered nurse, but I have health care-related experience and training. How can I help?
We currently project a significant need for volunteers of all types to support staff in a variety of settings, including remotely. This includes both people with direct patient care experience, as well as those with experience in administration and management, customer service, office specialties, logistics, environmental services/housekeeping/janitorial services, food service, pharmacy, lab work, social work, case management, information technology, nutrition and more.
How many weeks of my time will this require?
Time commitment and need will vary according to the health care facility or position. For example, we anticipate that intensive case investigation and contact tracing will remain operational for at least a year, with a minimum commitment of at least 3 months.
I am retired but have skills you are requesting. Am I eligible to help?
Yes. Anyone over the age of 18 years can help.
I want to help but I am in a population considered vulnerable to COVID-19. Is it safe for me to help?
You should consult with your health care provider to discuss your particular safety concerns and to determine if it is safe for you to help. If you’re called about a volunteer opportunity and have medical concerns, the County will work with you to evaluate if accommodations can be provided that allow you to participate. Additionally, the contact tracing effort can be performed remotely from home as long as you have access to reliable high speed internet and a computer.
If I am selected as a volunteer, do I have the right to refuse to work at a specific location assignment?
The positions filled by individuals who are not California state, county, city, special district, or public school district employees will be available on a voluntary basis.
California state, county, city, special district, and public school district employees are obligated to serve as Disaster Service Workers when called and will be required to report for duty unless excused by the County.
Will I be compensated if I am injured while volunteering?
If you’re not a California state, county, city, special district, or public school district employee, and are serving as a registered volunteer, you will be covered under the Workers’ Compensation system if you are injured in the course and scope of your work. You will not be eligible for other County benefit programs.
If you’re a California state, county, city, special district, or public school district employee, you should contact your employer to discuss any compensation or benefits you may be entitled to receive in addition to Workers’ Compensation.
Will I be coming into contact with people who are already ill with COVID-19?
Because individuals with COVID-19 may be asymptomatic or may not know they carry the virus, the County cannot assure that you will not encounter individuals with COVID-19. The County has measures in place to notify those who were in close contact with any worker who later learns and notifies the County that he or she tested positive for COVID-19. Depending on your volunteer assignment, you may also be working in the vicinity of individuals who are known to be COVID-19 positive or have other illnesses. The County follows applicable federal and state guidance regarding personal protective equipment with the goal of keeping everyone safe and avoiding the spread of this virus. The County will discuss safety measures and expectations when it provides a volunteer assignment. Remote options are available for contact tracing efforts which can be conducted from your home if you have reliable high speed internet and a computer.