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General Questions:

For more information and regular updates, please visit the County Public Health website and the CDC website. The Santa Clara County Public Health Department has issued a set of frequently asked questions (FAQs) about the Shelter-in-Place Order.

2-1-1 for Local Assistance is a free, 24-hour telephone number that offers support with health and human services, utility assistance, housing and shelter, childcare, legal assistance, mental health and counseling, and other vital resources. If you need help with essential needs during the Shelter-in-Place Order, contact the County help line by dialing 2-1-1 and they will connect you to the most appropriate resources. 

Food Assistance:

Santa Clara County’s Meals on Wheels program, operated by the Health Trust, is still providing critical help to seniors, children and people at risk of, or living with, a chronic health condition. Information on how to sign up can be found here.

For low-income households in need of groceries, Second Harvest of Silicon Valley offers a toll-free hotline that helps people find resources in their neighborhood. Individuals can call 800-984-3663 or text GETFOOD to 408-455-5181 to request assistance. 

Senior-Only Shopping Times. Zanottos, Safeway, Target and many other supermarkets have created shopping hours exclusively for seniors and those with underlying health conditions so that they may shop in a safer environment. Please contact your local grocery store for details.

Local School Districts are currently providing meals during the closure to children under the age of 18. Please check your child’s school district’s website for details about their program.

Childcare Assistance:

YMCA Silicon Valley is proud to partner with the Morgan Hill Unified School District in providing childcare to essential staff and first responders during the duration of the countywide school closures. The YMCA will provide a program for staff in need from March 23 to April 10, 2020. For more information contact Lovedeep Griswold-Sahota (Associate Executive Director) at 408-513-3178 and/or Maia Skreen (Program Director) at 408-762-6017.

Parents Helping Parents (PHP) is currently closed, but they are providing E-learning opportunities, online support groups, webinar workshops and trainings in multiple languages. Visit their website here to find out more. PHP wants to let people raising children with special needs know that they are not alone, and that they are here to help! You can also contact them by phone at 408-727-5775 (San Jose) or 408-710-3257 (Gilroy).

Housing & Tax Assistance:

Mortgage Assistance. The Federal government has ordered lenders to make accommodations for people who cannot pay their mortgage because of COVID-19. You could be able to lower or suspend your mortgage payments for up to a year. Information about how to qualify and signup if you have a Fannie Mae-backed mortgage can be found here. Information for a Freddie Mac-backed mortgage can be found here.

Property Tax Assistance. While the State of California mandated that property taxes must still be paid by April 10th, the Santa Clara County Board of Supervisors recently provided taxpayers the option of making partial payments to make it easier to avoid penalties. Additionally, taxpayers may submit a Request for Cancellation of any late payment penalty on the Department of Tax and Collection website. Due to COVID-19, in-person payment of property taxes is not permitted until further notice. Property owners are encouraged to take advantage of other payment alternatives, including mailing or electronic payments.

State Income Tax Assistance. If COVID-19 has impacted your ability to file your state income tax return on time, the State Franchise tax Board is allowing taxpayers to file for an extension here.

Worker Assistance:

Benefits. The California Labor and Workforce Development Agency has summarized the benefits available to workers impacted by COVID-19 in an easy-to-use chart here.

Unemployment, Disability and Workers' Compensation Insurance. If you are unable to work due to having or being exposed to the COVID-19, you can file a Disability Insurance claim here: EDD Disability Insurance claim. If your hours have been reduced or your employer has shut down operations, or if you are working fewer hours or not working because your child's school is closed and you need to care for them, you can file an Unemployment Insurance claim here: EDD Unemployment Insurance claim.

Paid Family Leave and Sick Leave. If you or a family member are sick, there may be paid sick leave or other paid leave that is available. Discuss your options with your employer and read more about Paid Sick Leave eligibility here. If you're unable to work because you're caring for a sick/quarantined family member with COVID-19, you can file a Paid Family Leave claim here.

Local Jobs. The Mercury News compiled a list of employers  that are hiring locally during the COVID-19 emergency. The listings are primarily temporary jobs in grocery, retail and delivery, and the companies range from Amazon Delivers to the U.S. Postal Service.

Business Assistance:

Read the County’s FAQ page for information about business operations during the Shelter-in-Place Order here.

City of San José has launched a COVID-19 page offering guidance for employers, workers and businesses here.

Low-Interest Federal Disaster Loans. If your business has suffered substantial economic injury as a result of COVID-19, you can apply for a low-interest federal disaster loan here.

Several of our partners are here to assist businesses during this pandemic, including assistance in preparing loan documentation:

Price-Gouging. If you or someone you know needs to file a complaint against an individual or business for price gouging – which is illegal in California -- you can file your claim here.

Non-Essential Business Operation. The Santa Clara County District Attorney’s Office has established a new phone number and email for reporting non-essential businesses operating in violation of the Shelter-in-Place Order. Reports of businesses violating the order can be directed to or by calling (408) 792-2300.

Silicon Valley Strong. Through a partnership with DoorDash, Silicon Valley Strong is promoting an #OpenForDelivery campaign. This platform will provide more opportunities for residents to support local restaurants. With your help, this partnership will help restaurants taking advantage of the social distancing options stay in businesses! Find out more here.

Restaurants/venues that have had to completely close can work with Joint Venture Silicon Valley’s Food Recovery Council to distribute their suddenly-surplus food to families in need of meals. Restaurants or caterers interested in allocating surplus food can contact for more information. 

Volunteer Opportunities:

The Health Trust is looking for drivers for Meals on Wheels. You need to be 18 years old with a driver’s license and your own vehicle. You can find more information and apply here.

Second Harvest Food Bank needs volunteers to pre-box and deliver food to the community. Sign up here.

Silicon Valley Strong is looking for volunteers. Sign up here.

Donation Opportunities:

County of Santa Clara Health Care System is calling on the community to support our care providers with donations of funds and supplies. There is a high need of new medical protective supplies, including masks, gloves and wipes. For a complete list of supplies in need click here.

Red Cross​ is asking people who are healthy and do not have COVID-19 symptoms to donate blood now. Those who are healthy and eligible to give blood or platelets can make an appointment to donate or drop-in by visiting or calling 1-800-RED-CROSS.

COVID-19 Regional Response Fund  provides the community an opportunity to help our Bay Area region meet the developing challenges linked with COVID-19. Click here to find out more.

Small Business Relief Fund will provide critical loan and grant funding to small business owners struggling with the impacts of COVID-19. Click here to make a donation.

Nonprofit Emergency Fund is providing flexible operating support grants to nonprofit organizations providing emergency-related services or facing unexpected costs due to the COVID-19 pandemic. Click here and select “Santa Clara County” to donate to impacted non-profits in our community. Nonprofit organizations can apply here to become eligible for receipt of these donated funds.​​​​​​​​​​

Last updated: 3/27/2020 9:56 AM