For more information and regular updates, please visit the County Public Health website and the CDC website. The Santa Clara County Public Health Department has issued a set of frequently asked questions (FAQs) about the Shelter-in-Place Order.
2-1-1 for Local Assistance is a free, 24-hour telephone number that offers support with health and human services, utility assistance, housing and shelter, childcare, legal assistance, mental health and counseling, and other vital resources. If you need help with essential needs during the Shelter-in-Place Order, contact the County help line by dialing 2-1-1 and they will connect you to the most appropriate resources.
If you have been impacted by COVID-19 and need help navigating safety net services like unemployment, food, housing, and other types of assistance you can now visit Santa Clara County CAN (COVID-19 Assistance Navigation) or call the free hotline at 408-809-2124.
The Public Health Department’s online dashboards provide the public with the latest information about COVID-19 cases and testing in our County. Three dashboards are now available:
- The COVID-19 Cases Dashboard provides detailed information about cases and deaths from COVID-19 in Santa Clara County and is intended for informational purposes only.
- The Hospital Dashboard shows the numbers of acute hospital beds, intensive care unit beds, ventilators, and surge beds available and in use throughout Santa Clara County.
- The Laboratory Testing Dashboard shows the overall total and daily testing volume for COVID-19 in Santa Clara County. Find them all here.
The Institute of Aging 24-hour toll-free Friendship Line is an accredited crisis line for older adults and adults living with disabilities. Specialists at the Friendship Line offer the following services: Emotional support, elder abuse reporting, well-being checks, grief support, active suicide prevention, & info and referrals for isolated individuals. Call the Friendship Line at 800-971-0016. Find out more here.
Santa Clara County’s Meals on Wheels program, operated by the Health Trust, is still providing critical help to seniors, children and people at risk of, or living with, a chronic health condition. Information on how to sign up can be found here.
The City of San Jose has created a countywide interactive map of food distribution resources at http://bit.ly/SVStrongFood. There are also lists for youth under age 18 at http://bit.ly/svstrong-youth and for seniors age 60 and older at http://bit.ly/svstrong-senior.
For low-income households in need of groceries, Second Harvest of Silicon Valley offers a toll-free hotline that helps people find resources in their neighborhood. Individuals can call 800-984-3663 or text GETFOOD to 408-455-5181 to request assistance.
Senior-Only Shopping Times. Zanottos, Safeway, Target and many other supermarkets have created shopping hours exclusively for seniors and those with underlying health conditions so that they may shop in a safer environment. Please contact your local grocery store for details.
Local School Districts are currently providing meals during the closure to children under the age of 18. Please check your child’s school district’s website for details about their program.
Childcare & E-learning Assistance:
YMCA Silicon Valley is proud to partner with the Morgan Hill Unified School District in providing childcare to essential staff and first responders during the duration of the countywide school closures. The YMCA will provide a program for staff in need from March 23 to April 10, 2020. For more information contact Lovedeep Griswold-Sahota (Associate Executive Director) at 408-513-3178 and/or Maia Skreen (Program Director) at 408-762-6017.
Parents Helping Parents (PHP) is currently closed, but they are providing E-learning opportunities, online support groups, webinar workshops and trainings in multiple languages. Visit their website here to find out more. PHP wants to let people raising children with special needs know that they are not alone, and that they are here to help! You can also contact them by phone at 408-727-5775 (San Jose) or 408-7103257 (Gilroy).
While the Santa Clara County Library District (SCCLD) branches are all currently closed, staff is always looking at ways to serve the public.
Their digital resources include:
- Enhanced online library 24/7 including ebooks, audiobooks and streaming video
- Online classes and academic support
- Public Health Information on COVID-19
- “Ask a Librarian” by chat and email
- Extended due dates on all checked out materials
And so much more!
Check out the “Ten Cool Things you can do on SCCLD’s website” here.
SCCLD also has a comprehensive list of free virtual tours – including, museums, aquariums, national parks and historical sites. Explore these natural wonders without leaving your home here
Housing & Tax Assistance:
Mortgage Assistance. The Federal government has ordered lenders to make accommodations for people who cannot pay their mortgage because of COVID-19. You could be able to lower or suspend your mortgage payments for up to a year. Information about how to qualify and signup if you have a Fannie Mae-backed mortgage can be found here. Information for a Freddie Mac-backed mortgage can be found here.
Board of Supervisors voted to waive the 10% penalty and $20 fee on property tax payments that were due April 10 but paid late. The County will continue to publicize the payment options available, including the County’s acceptance of partial payment of property taxes. Read the full proposal here.
State Income Tax Assistance. If COVID-19 has impacted your ability to file your state income tax return on time, the State Franchise tax Board is allowing taxpayers to file for an extension here.
This pandemic is an especially hard time for victims of domestic violence. Unfortunately, home is not always a safe place for everyone, but help is available. Find a list of all the resources available during the shelter-in-place order here.
Community Solutions is providing two 24-7 Crisis Hotlines for South County Residents.
For survivors of intimate partner abuse/domestic violence, sexual assault and/or human trafficking: 1-877-END-SADV (363-7238)
For general support with crisis resources and mental health services: 1-408-683-4118
Silicon Valley Clean Energy (SVCE) is committing $10 million to programs providing relief to customers and communities. The programs will include direct financial support for lower-income customers, resiliency improvements at community and emergency facilities, and supplemental training programs for electrical, plumbing and mechanical workers impacted by shelter-in-place orders. Learn more here.
PG&E and SVCE customers who have had recent changes in their finances or have lost their job, even if receiving unemployment benefits, may be eligible for a reduced energy rate through CARE and FERA programs. Residents can see if they qualify and apply here
Benefits. The California Labor and Workforce Development Agency has summarized the benefits available to workers impacted by COVID-19 in an easy-to-use chart here.
Unemployment, Disability and Workers' Compensation Insurance. If you are unable to work due to having or being exposed to the COVID-19, you can file a Disability Insurance claim here: EDD Disability Insurance claim. If your hours have been reduced or your employer has shut down operations, or if you are working fewer hours or not working because your child's school is closed and you need to care for them, you can file an Unemployment Insurance claim here: EDD Unemployment Insurance claim.
California EDD call center is now open every day from 8 a.m. to 8 p.m. Customers can call 833-978-2511 for technical help with accessing UI Online and other general unemployment insurance questions. Representatives will not have access to your claim or payment information. New claims can be filed at 1-800-300-1516.
EDD will also start assisting residents with the new federal Pandemic Unemployment Assistance (PUA) program starting Tuesday, April 28. PUA benefits are distinct from unemployment benefits and cover the self-employed, employees who lack sufficient work history, gig workers and independent contractors. Read the FAQ about eligibility and benefit amounts.
Paid Family Leave and Sick Leave. If you or a family member are sick, there may be paid sick leave or other paid leave that is available. Discuss your options with your employer and read more about Paid Sick Leave eligibility here. If you're unable to work because you're caring for a sick/quarantined family member with COVID-19, you can file a Paid Family Leave claim here.
Local Jobs. The Mercury News compiled a list of employers that are hiring locally during the COVID-19 emergency. The listings are primarily temporary jobs in grocery, retail and delivery, and the companies range from Amazon Delivers to the U.S. Postal Service.
Read the County’s FAQ page for information about business operations during the Shelter-in-Place Order here.
If you are a business owner, nonprofit or worker that has been impacted by COVID-19, Santa Clara County has compiled a collection of information regarding resources here that may provide assistance.
The City of San José has launched a COVID-19 web page offering guidance for employers, workers and businesses here.
Santa Clara County now has a Assistance and Resources page for businesses impacted by the Coronavirus, which you can find here.
Low-Interest Federal Disaster Loans. If your business has suffered substantial economic injury as a result of COVID-19, you can apply for a low-interest federal disaster loan here.
Several of our partners are here to assist businesses during this pandemic, including assistance in preparing loan documentation:
Price-Gouging. If you or someone you know needs to file a complaint against an individual or business for price gouging – which is illegal in California -- you can file your claim here.
Non-Essential Business Operation. The Santa Clara County District Attorney’s Office has established a new phone number and email for reporting non-essential businesses operating in violation of the Shelter-in-Place Order. Reports of businesses violating the order can be directed to firstname.lastname@example.org or by calling (408) 792-2300.
Centers for Disease Control and Prevention have provided updated guidance for communities, schools and workplaces for cleaning and disinfecting their facilities.
Small Business Administration (SBA) has resumed accepting Payroll Protection Program loan applications from approved lenders on behalf of any eligible borrower. This will ensure that the SBA has properly coded the system to account for changes made by the legislation. With the additional funds appropriated by Congress, tens of millions of additional workers will benefit from this critical relief. All eligible borrowers who need these funds should work with an approved lender to apply. Learn more about SBA’s Paycheck Protection Program here.
Silicon Valley Strong. Through a partnership with DoorDash, Silicon Valley Strong is promoting an #OpenForDelivery campaign. This platform will provide more opportunities for residents to support local restaurants. With your help, this partnership will help restaurants taking advantage of the social distancing options stay in businesses! Find out more here.
Restaurants/venues that have had to completely close can work with Joint Venture Silicon Valley’s Food Recovery Council to distribute their suddenly-surplus food to families in need of meals. Restaurants or caterers interested in allocating surplus food can contact email@example.com for more information.
Health Care Services could use your help! It is projected that a significant number of volunteers will be needed to support health care workers. Whether you work in health care or not, talents of all kind are welcome and encouraged. Santa Clara County is helping to match volunteers to positions best suited for them. Find out how you can help here.
The Health Trust is looking for drivers for Meals on Wheels. You need to be 18 years old with a driver’s license and your own vehicle. You can find more information and apply here.
Second Harvest Food Bank needs volunteers to pre-box and deliver food to the community. Sign up here.
Silicon Valley Strong is looking for volunteers. Sign up here.
Want to thank Health Care Workers? Lift their spirits without leaving your home! KnowAVet is providing free templates for kids (and/or adults) to color and write 100,000 cards that they will be collecting and distributing to hospitals, clinics, fire stations, police stations and food banks across the country. Your part is all by email. Send an email to cards@KnowAVet.org and let them know if you want a template for Health Care Workers, First Responders, Seniors (or all three) and then send it back when you are done!
County of Santa Clara Health Care System is calling on the community to support our care providers with donations of funds and supplies. There is a high need of new medical protective supplies, including masks, gloves and wipes. For a complete list of supplies in need click here.
Red Cross is asking people who are healthy and do not have COVID-19 symptoms to donate blood now. Those who are healthy and eligible to give blood or platelets can make an appointment to donate or drop-in by visiting RedCrossBlood.org or calling 1-800-RED-CROSS.
COVID-19 Regional Response Fund provides the community an opportunity to help our Bay Area region meet the developing challenges linked with COVID-19. Click here to find out more.
Small Business Relief Fund will provide critical loan and grant funding to small business owners struggling with the impacts of COVID-19. Click here to make a donation.
Nonprofit Emergency Fund is providing flexible operating support grants to nonprofit organizations providing emergency-related services or facing unexpected costs due to the COVID-19 pandemic. Click here and select “Santa Clara County” to donate to impacted non-profits in our community. Nonprofit organizations can apply here to become eligible for receipt of these donated funds.