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Continuous Recovery Monitoring - CRM

Last modified: 11/8/2012 5:21 PM

What is Continuous Recovery Monitoring?

DADS Continuous Recovery Monitoring (CRM) is a new modality that focuses on the post-treatment phase of recovery. CRM involves providing periodic telephone checkups of clients by the primary counselor. How frequently these calls occur is client driven and scheduled based on a client’s preference.

The field of addiction treatment has largely adhered to an acute care model, in which individuals with substance use disorders receive intensive but relatively short episodes of care, with little or no follow-up contact. Although this model is effective for initiating abstinence, it is not designed to promote and facilitate sustained behavior change.

Like other chronic conditions such as heart disease or diabetes, treatment of addiction actually refers to an extended process of diagnosis, treatment of acute symptoms, identification and management of circumstances that initially may have promoted the alcohol and/or drug use, and development of life-long strategies to minimize the likelihood of ongoing use and its consequences. In this context, treatment is best viewed as a continuum of different types and intensities of services over a long period of time. A phrase commonly used in the current treatment field is "recovery management," referring to the structured process of accessing and completing the range of services on the road to health and self-sufficiency.

The Treatment Research Institute at the University of Pennsylvania has demonstrated that the telephone-based post-discharge check-up is a viable therapeutic tool for monitoring chronic disorders such as depression, obsessive-compulsive disorder, congestive heart failure and chronic pulmonary disease. For most substance-dependent clients who successfully complete the initial stabilization phase of outpatient treatment, telephone-based monitoring and brief counseling appear to be effective as form of step-down, continuing care as more intensive face-to-face counseling.

The topics on this page are designed to provide information on different phases of CRM. The page contains a section on FAQ (frequently asked questions) from providers, forms for gathering data, forms for obtaining client consent, instructions for the call script, the policies & procedures related to opening, closing client in CRM.


Table of Contents

Overview of Continuous Recovery Monitoring


Telephone call back procedures



Audio Clips – Click on the clips below for different call scenarios

FAQ-Frequently Asked Questions


CRM Policies & Procedures

For Assistance with Specific CRM Issues