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OVR Frequently Asked Questions

Published on: 4/7/2016 3:17 PM
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If I registered in person, whom do I contact to get my login information?
Include your first name, last name, date of birth, and identification type and number you provided (hint: like a driver’s license number) and send an email as follows:

If you plan to visit an inmate located in the Main Jail, email MainJail.Visiting@doc.sccgov.org

If you plan to visit an inmate located at Elmwood, email Elmwood.Visiting@doc.sccgov.org
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While completing the online registration form I get an error message indicating my id number is already in the system, what can I do?
It’s possible that you registered in person and DOC staff registered you in the OVR service. Please refer to question #1 to request your login information.​​


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I am trying to sign-up and get an error that the login id I am using already exists in the system with a different password? I do not remember signing up to use OVR service before, how can this happen?
It’s possible that you registered in person and DOC staff registered you in the OVR service. If the login id belongs to you, then you can use the “Forgot My Password” link and your updated password will be emailed to you. Note: This requires you to have registered an email address previously. If you did not register an email address, please refer to question #1 to request a new password.​​


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I am an approved visitor, my ID type and number have changed, I was using the OVR service to update my registration, but the system does not let me change my ID type and ID Number.
Refer to question #1 to send an email to Main Jail or Elmwood as appropriate. Include your first name, last name, date of birth, and identification type and number you provided (hint: like a driver’s license number) to update your ID type and number.​
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Do I need to submit my registration application for each inmate I want to visit?
No, you need to submit your registration application only one time. After the application is approved, you can schedule visits with any inmate housed in Santa Clara County.
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I received an email stating that my application to make appointments to visit an inmate at Santa Clara County Jail has been denied. Whom should I contact to get more information?
If applying online, visitors are told via email the reason for their denial. If they wish to appeal this denial, they may write a letter to the Facility Commander.

Main Jail 
For any further information on their denial, the visitor should come to the Main Jail lobby any day except Wednesday, from 7:00 – 11:00 a.m. or 1:00 – 3:00 p.m., and speak with the Visiting Clerk on duty 

Elmwood Complex 
For any further information on their denial, the visitor should call (408) 957-5900