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Unemployment Insurance

The Employee Benefits Department administers the mandated unemployment insurance program which:

  • Provides weekly unemployment insurance payments to qualified workers no longer employed by the County
  • Provides documentation and testimony for all claims against the County
For Employer Information Contact:
Magdalena Cruz
Employee Services Agency: Benefits Division
County of Santa Clara, 200 Race St., #201
San Jose, CA 95126
Phone: (408) 970-2604         
Fax: (408) 277-0318

For Employees Wishing to File a Claim Contact:  State of California Employee Development Department​


General information in Q&A format regarding Unemployment Insurance and the County's Unemployment Insurance Division​​​​​​​​​​​​​​​

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What is a "Notice of Claim Filed"?
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A "Notice of Claim Filed" is a State document informing the County that a former employee has filed for unemployment insurance. County departments receiving such notices should fax them immediately to the Employee Services Agency, Benefits Division at (408) 293-1516 and Pony the original to Employee Services Agency, Benefits Division, 70 West Hedding St., East Wing, 8th floor.​
Who can receive unemployment insurance benefits?
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Individuals who are unemployed or working part-time can apply to the State for unemployment insurance benefits. Specifically, claimants must be:

  • Out of work due to no fault of their own. 
  • Physically able to work. 
  • Actively seeking work. 
  • Ready to accept work.
How does one apply for unemployment insurance benefits?
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Those wishing to apply for unemployment insurance benefits should call the State Employment Development Department 1-800-300-5616. The State will ask various questions, then determine if the claimant is eligible to receive benefits.​
Who pays for unemployment insurance?
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The State pays the claimant, but ultimately, the employer pays. In our case, the County is billed quarterly by the State for these costs. If there has been more than one employer, they each pay a proportionate share, based on how long the employee worked there for the covered period of time.​

How often will beneficiaries receive a payment?
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The State sends unemployment checks every two weeks, but since there is a one-week waiting period after filing, the first check will be for half the amount of subsequent checks.​
What is an unemployment insurance hearing?
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Unemployment hearings are held by the State to resolve disagreements between the State and the claimant (or between the State and the employer) over whether or not the claimant is eligible for benefits.

Why does a claimant's supervisor or co-worker sometimes have to attend an unemployment insurance hearing?
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If a hearing involves a personnel action (such as termination for misconduct or some other disqualifying reason), the Administrative Law Judge conducting the hearing will want to hear testimony from first-hand witnesses regarding the facts surrounding the claimant's separation from County employment.

Where are unemployment insurance hearings held?
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Hearings are held at the State appeals office closest to the claimant's home. Often this means that the hearings are held at the San Jose Office of Appeals. If the hearing is more than 50 miles away, it may be held by phone.

What is Employers Edge?
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Employers Edge is the third-party administrator the County has hired to help reduce unemployment insurance costs. Employers Edge representatives may represent the County at unemployment insurance hearings.​
Last updated: 8/20/2019 8:26 AM