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Recovery Communications

Published on: 2/13/2013 4:18 PM
Business Planning for Disaster Recovery

Disaster recovery planning involves more than off-site storage or backup processing. Organizations should also develop written, comprehensive disaster recovery plans that address all the critical operations and functions of the business, including communications plans.  These plans should address questions staff are likely to have after a disaster:
  • Are communications resources available following the disaster?:
  • Are necessary long distance and local communications lines available to the organization?
  • How will staff be contacted?–What about Equipment?–– Transportation?  Hot site/alternate site?
  • Etc.
The benefits of developing a comprehensive disaster recovery plan include:
  • Minimizing potential economic loss.
  • Decreasing potential exposures.
  • Reducing the probability of occurrence.
  • Reducing disruptions to operations.
  • Ensuring organizational stability.
  • Providing an orderly recovery.
  • Minimizing insurance premiums.
  • Reducing reliance on certain key individuals.
  • Protecting the assets of the organization.
  • Ensuring the safety of personnel and customers.
  • Minimizing decision-making during a disastrous event.
  • Minimizing legal liability.

Critical Telephone Numbers

  • List critical telephone numbers, contact names, and specific services for organizations and vendors important in the recovery process.
  • Create a Notification Checklist to document responsibilities for notifying personnel, vendors and other parties. Each team should be assigned specific parties to contact.
  • Create a Master Call List to document employee telephone numbers.
  • Backup Position Listing to identify backup employees for each critical position within the organization. Certain key personnel may not be available in a disaster situation; therefore, backups for each critical position should be identified. Telephone Inventory Listing to document existing telephone systems used by the organization.
  • Insurance Policies Listing to document insurance policies in force.
  • Communications Inventory Listing to document all components of the communications network
  • What are the procedures for notifying corporate management?
  • Are there designated assembly areas?
(Attributed to: Disaster Recovery Journal)