Visit the PG&E website for information in English, Spanish, Mandarin, Vietnamese, Tagalog, Korean and Russian: http://bit.ly/PSPS-faq
To receive additional information and referrals to services in English, Spanish, Vietnamese, Cantonese and other languages, call 211.
During months where the risk of wildfire is high or periods of extended drought, Santa Clara County is at risk of a wildfire and/or a Public Safety Power Shutoff. Weather and fire conditions are subject to change, so everybody needs to be ready. Several important ways to prepare for emergencies are:
- Sign up for the County’s alert and warning system at http://bit.ly/alertSCC
- Download the ReadySCC, the emergency preparedness app at http://bit.ly/readyscc
- Follow the steps outlined in the 12 Month Emergency Preparedness Calendar
For PG&E customers:
- Stay informed on the latest Public Safety Power Shutoff updates at http://bit.ly/PSPS-faq.
- Update contact information at www.pge.com/mywildfirealerts or by calling 1-866-743-6589 during normal business hours. PG&E will use this information to alert customers when and where possible before turning off electric service for safety.
- If you or a household member requires a medical or life support device for medical conditions, apply for the PG&E Medical Baseline Program at http://bit.ly/Med-Base. If your device qualifies, you'll receive a lower rate on your monthly energy bill and receive extra notifications in advance of a Public Safety Power Shutoff. Download the Pacific ADA Center’s Emergency Power Planning Fact Sheet.
- Prepare for and practice an emergency plan to be emergency-ready and safe during an outage. Keep in mind family members who are elderly, younger children and pets. Information and tips including a safety plan checklist are available at www.pge.com/psps.
- Emergency supply kits can be a lifesaver during a power outage, earthquake, wildfire, flood or other disaster. See the emergency supply checklist for a Public Safety Power Shutoff at: http://bit.ly/em-supplies-PSPS
PG&E customers can also call the customer service line at 1-800-743-5000 and check PG&E's social media accounts for more information on how to prepare before and during a power outage:
Facebook @ pacificgasandelectric
DOWNLOAD THE PACIFIC ADA CENTER’S EMERGENCY POWER PLANNING FACT SHEET FOR PEOPLE WHO USE ELECTRICITY AND BATTERY DEPENDENT ASSISTIVE TECHNOLOGY AND MEDICAL DEVICES