On the evening of Wednesday, October 9, 2019, PG&E conducted a Public Safety Power Shutoff, which caused an estimated 33,443 customers in Santa Clara County to be without electrical power.
POWER SHUTOFF UPDATE
As of Friday morning, Oct. 11, 2019, PG&E estimated that power had been restored to roughly 94% of customers in Santa Clara County. Full restoration to all customers is expected by the end of Saturday, Oct. 12, 2019. PG&E is notifying customers when their power has been restored.
Until power is restored, residents are encouraged to follow a few basic procedures, which will help keep everyone safe:
- Turn off and unplug all appliances during an outage. When power is restored, plug appliances in one at a time. This will prevent power surges and reduce fire hazards when electricity is restored.
- Traffic signals may be out in some areas. Approach intersections with non-functioning traffic signals with caution. Treat them as if they were a four-way stop.
- For dangerous situations that threaten life or safety, call 9-1-1.
- Please do not call 9-1-1 to check the PG&E Power Shutoff status. 9-1-1 phone lines must be available to receive emergency phone calls.
- Make sure generators are never used inside a home or in enclosed spaces.
- To access social services such as food, shelter, counseling (and more), call 2-1-1.
PG&E Information about Power Restoration Phase
After the high wind warnings pass and it is safe to do so, PG&E crews work to visually inspect each mile of the impacted power lines to ensure they are free from damage and safe to energize.
Inspections take place during daylight hours and, in most cases, PG&E expects to be able to restore power within 24 to 48 hours after extreme weather has passed. However, depending on weather conditions or if any repairs are needed, outages (weather event plus restoration time) could last longer than 48 hours. For planning purposes, PG&E suggests customers prepare for multiple-day outages.
During this time, we urge the public to be respectful of and cooperative with PG&E workers so that their work can be completed quickly and safely.
To learn more about the PSPS and tips during the shutoff, visit:
For more information, customers can also call the PG&E customer service line at 1-800-743-5000 and check PG&E's social media accounts for more information on how to prepare before and during a power outage:
Facebook @ pacificgasandelectric