Navigate Up
Human Relations
Menu +

Mediation Programs

Published on: 4/20/2016 3:47 PM
Mediation Programs
The Office of Human Relations provides community mediation programs that are community centric to individuals, families, schools, workplaces and neighborhoods and teaches and inspires the Santa Clara community to address conflict in a practical and peaceful manner. Community mediation services are available to all residents of Santa Clara County. Our Day of Court and Pre-Day of Court mediation is part of Alternative Dispute Resolution (ADR) and is an extension of our community centric mediation programs.
ADR is a process in which a neutral person helps people resolve their cases. ADR is designed to provide an opportunity to settle all or part of the case early on and keep the costs to a minimum. 
There are many different kinds of ADR. But all of them use a neutral person to decide a case or help both sides come to an agreement without trial. ADR is usually less formal, less expensive and less time-consuming than a trial.
We specialize in These Types of Mediation Cases
Small Claims
Family Members
Elder & Special Needs
Real Estate
Cross-Cultural Bias
Criminal Retaliation
How the Process Works
Once a case is opened each party in the dispute is contracted by the assigned mediator to discuss resolution strategies that may include:
·       Mediation - a process by which the conflicting parties come together with a trained professional neutral who works with them to reach mutually agreeable solutions.
·      Conciliation – a mediation process conducted through shuttle diplomacy, usually over the telephone, without direct contact between mediating parties.
·      Facilitation – a process offered in a variety of settings to assist in resolving multiparty problems by assisting in group planning sessions or developing group strategies for long range change.
Many cases are filed in small claims court that could have been resolved without a lawsuit. If you do file a lawsuit, you will find that you must spend time preparing your case. You will also have to pay certain court fees to have your case processed. A trial in court can be a time-consuming and emotionally draining experience for everyone involved.
The Office of Human Relations community centric mediation process is confidential, fast, and saves money over the traditional court process.
For more information please contact us at:
Community Mediation: (408) 993-4130
Day of Court Settlement Agreements: (408) 993-4120
Community Conciliation: (408) 993-4126
In addition, you may contact us through Online Dispute Resolution (ODR) at the following email: