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Dispute Resolution Program Services

Published on: 10/2/2017 5:24 PM
    What is Dispute Resolution?mediation session

    The Dispute Resolution Program Services (DRPS) is a program of the Office of Human Relations (OHR). DRPS works specifically to help further OHR's goals of promoting human rights and building a community of peace and non violence. The United Nations' Declaration of Human Rights specifies mediation as the most important tool for addressing human rights concerns. DRPS provides low or no cost dispute resolution and mediation services to the residents of the County of Santa Clara.
    Conceived in 1977, DRPS effectively advances the resolution of disputes on both the individual and community level by demonstrating, teaching, and advocating for mediation as a process whereby conflict may be resolved, through effective communication, fostering understanding, and mutual respect.
    DRPS  strives to broaden the nature and extent of its services in order to reach a diverse segment of the population and to educate the broader community as to the principles and practice of dispute resolution. It is our goal to foster a stronger, better equipped community of dispute resolution practitioners within  the courts, families, schools, and community based organizations.

    What is Mediation?

    Mediation is a communication between two or more people or groups conducted with the assistance of a neutral third party, called a mediator. The process can be made binding (by contract), or it can be non-binding and used simply in order to help people communicate and understand one another, and agree to modifications of behavior.

    The focus of a mediation is determined by what the participants themselves are seeking. Whatever that goal is, the role of the mediator is to help parties reach an outcome that satisfies them rather than one aimed at proving right and wrong. Through mediation, parties are able to work together to reach a solution which can be more creative than that which a court would impose. This is due in-part to the buy-in process achieved through mediation resulting in better compliance than a judge's ruling.
    DRP consist of the following:
  •  Community Mediation and Conciliation
  •  Day of Court  Small Claims, Civil Limited and Pre-Day of Court Mediation 
  •  Seniors, Family and Special Needs Mediation - Including cases filed in Probate Court
  •  Victim - Offender Mediation
  •  District Attorney ADR Cases