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Consult with our established Conflict Resolution Programs for no-cost help.  

 Adult Custody Organizational Ombuds (ACOO) 

• Listening to different perspectives on what happens in County jails, providing a safe place to discuss concerns confidentially, and exploring constructive, next-step options with custodial officers, people housed in County jails, and others to help improve the experience for everyone.
• Clarifying underlying needs and goals, pinpointing obstacles, and introducing options to help work through difficulties and bring people together.

Children, Families, Seniors Conflict Resolution Program 

• Family meetings about care and housing of aging parents. 
• Family relationships and behavior plans. 
• Conservatorships 
• Trusts and Estates 

County Mediation and Conciliation Programs 

For County employees, agencies, and departments: 

• Relationship dynamics between work colleagues, managers and direct reports.
• Communication breakdowns and disharmony within teams and groups, with liaisons, and with customers/clients. 

For County community members and residents: 

• Business disputes: consumers, businesses, partnerships, products, goods, and services.
• Neighborhood disputes: issues with pets, parking spaces, trees, fences, and property lines. 
• Housing disputes: unlawful detainers, HOA's, landlord-tenants, roommates, and security deposits.
• LGBTQ discrimination. 

Juvenile Welfare Organizational Ombuds (JWOO) 

• Serving anyone with questions or concerns related to the Juvenile Dependency Court or Department of Family and Children's Services.  

Pre-day-of-court Mediation Program 

• Small Claims 
• Civil Harassment 
• Probate 
• Superior Court Limited Jurisdiction, In Pro Persona matters.  

Restorative Justice Mediation and Conciliation Program 

•  Victim-Offender (VOM) 
•  Parent-Youth 
•  Juvenile Justice and DA referrals   

Engage our neutral services, customized to your individual/group needs.

Conflict Coaching 

• Receive personalized assistance and recommendations for improving your communication and for shifting your unconstructive conflict responses  to more efficient and productive interactions. 
• Provide leaders with a forum to consider, plan, and strategize with a neutral, confidential  sounding board. 

Conflict Resolution and Communication Skills Training 

• Learn tools and techniques for de-escalating conflict. 
• Develop and improve skills, positive listening techniques. 

Consensus Building Workshops 

• Help your group come to consensus, reach decisions, and be prepared to take action. 

Group / Department Facilitations 

• Facilitation of team meetings and discussions. 
• Share ideas, brainstorm, address challenging group dynamics, change perceptions, identify problems, and propose solutions. 
• Develop plans for organizational change. 

Mediation (face-to-face) and Conciliation (phone-assisted resolution) Services 

• Voluntary 
• Neutral 
• Confidential 

Organizational Ombuds Programs 

• Aligned with the International Ombudsman Association's (IOA) Standards of Practice of Independence, Neutrality, Confidentiality, and Informality.