Navigate Up
Menu + Public Affairs
Home > News Releases

Santa Clara County Conflict Resolution Training Accepting Applications

SANTA CLARA COUNTY, CALIF. – The County of Santa Clara Office of Human Relations Dispute Resolution Program is accepting applications for its Conflict Resolution Training, a 40-hour basic mediation course provided quarterly each year.
The five-day training from May 4th – 11th covers various aspects of conflict resolution including principles of mediation; management of conflict; mediation models; diversity and understanding bias; and professional standards, ethics and confidentiality. During the course, students will also acquire skills in communication, problem solving, conflict analysis, anger management and negotiation and power-balancing.
“Having individuals and youths trained in mediation is invaluable to our diverse community,” said Delorme McKee-Stovall, Director of the Office of Human Relations. “The program helps to create harmonious schools, organizations, businesses and vibrant communities.”
The Office has been offering similar trainings since 1974. Every year, people working in the fields such as counseling, education, and human resources benefit from the mediation training provided by the County. The course also qualifies for California State Bar Minimum Continuing Legal Education for attorneys.
After graduating from the Conflict Resolution Training, participants will receive a certificate of completion. Qualified graduates can also participate in the Apprenticeship Training Program, where they will have the opportunity to observe mediations in the courts and co-mediate with highly qualified and experienced mediators.
The training costs $750 per person, which covers classroom materials, books, and equipment and facility usage. An application can be found online at:, under Hot Items. To apply, mail registration form and check to Santa Clara County, 2310 North First Street, Suite 104, San Jose, CA 95131, attention: Dolores Morales. Registration deadline is April 30th. For more information about the program, email:, or call (408) 792-2321.


Media Contact:  Gwendolyn Mitchell/Lingxia Meng, Office of Public Affairs (408) 299-5119; Undray Moore, Dispute Resolution (408) 792-2317
Posted: March 20, 2013