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Santa Clara County Dispute Resolution Training Institute Fall 2013 Program Accepting Applications

SANTA CLARA COUNTY, CALIF. – The County of Santa Clara Office of Human Relations Dispute Resolution Training Institute is now accepting applications for its Conflict Resolution Training, a 40-hour basic mediation course designed to spread the hope of peaceful conflict resolution in the community. The training is provided four times a year. The fall 2013 session will be held for five days on October 11, 12, 13, 18 and 19. The training is also California State Bar approved and qualifies for Minimum Continuing Legal Education (MCLE) that is required of California attorneys.
The Conflict Resolution Training covers five aspects of conflict resolution, including:
·        Principles of mediation;
·        Management of conflict;
·        Mediation models;
·        Diversity and understanding bias; and
·        Professional standards, ethics and confidentiality.
The mission of the program is to provide the community with education on how to resolve conflict at their places of work, homes, neighborhoods or schools. At the end of the course, students can expect improvement to their skills in communication, problem solving, conflict analysis, and dealing with anger.
“Having individuals and youths trained in mediation is invaluable in our diverse community. Our goal is to help others to learn how to avoid violent reactions to conflict,” said Delorme McKee-Stovall, Director of the Office of Human Relations. “The program helps to create harmonious schools, organizations, businesses and vibrant communities by giving people the tools and strategies to successfully resolve conflicts.”
The Office of Human Relations has been offering similar trainings since 1974. Every year, people working in the fields of counseling, education, and human resources benefit from the mediation training. In addition to the Conflict Resolution Training, the Office also offers Resolving School Based Conflict Training to school administrators.
After graduating from the Conflict Resolution Training, participants will receive a Certificate of Completion and MCLE State Bar credits. Qualified graduates can also participate in the Apprenticeship Training Program, where they will have the opportunity to observe mediations in the courts and co-mediate with highly qualified and experienced mediators.
The training costs $750 per person, which covers classroom materials, books, and equipment and facility usage. An application can be found online at:, under Hot Items. To apply, mail registration form and your check to Santa Clara County, 2310 North First Street, Suite 104, San Jose, CA 95131, attention: Dolores Morales. Registration deadline is October 8, 2013. For more information, email:, or call (408) 792-2321.


Media Contact:  Gwendolyn Mitchell/Lingxia Meng, Office of Public Affairs (408) 299-5130; Undray Moore, Office of Human Relations, Dispute Resolution Program (408) 792-2317
Posted: August 5, 2013