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Updates Regarding County Services During Novel Coronavirus (COVID-19)

UPDATE: On May 18, 2021, the California Department of Public Health issued a new order establishing focused safety measures designed to reduce the spread of COVID-19 and announced that Santa Clara County will be entering the Yellow Tier of the State’s Blueprint for a Safer Economy. The new health order and the move to the Yellow Tier will both be effective May 19, 2021. Many of the previous restrictions are no longer necessary because there is increasing and widespread vaccination and fewer cases of COVID-19 in the community.

Many non-essential, in-person County services remain suspended to help slow the spread of COVID-19. Customers are asked to conduct business via phone or online channels. (Scroll down to see more details for each department.)

Essential services are defined as those necessary to protect the health, safety and welfare of the community. All Santa Clara County hospitals and health clinics continue to remain open. Services provided by law enforcement and first-responders will continue, and many departments will operate with modified services to minimize in-person contacts. 

This website will be regularly updated as new information becomes available.


Department-Specific Information and Operational Updates 


The Assessor's Office at 70 West Hedding will offer very limited service until further notice. A limited number of employees will remain available to answer questions via email or by phone (408) 299-5500. 

We urge residents to seek answers to common questions on the Assessor’s website​. During this period, we ask for your patience and understanding with any delayed response. ​​​​


The Behavioral Health Services Department ​(BHSD) is staffed with essential employees who are responding to calls to the following hotlines and call centers:

Mental Health Services Call Center

The Call Center will continue operating 24-hours, 7 days per week: 1-800-704-0900. The Center will make referrals to available community services.

If you speak another language, language assistance services, free of charge, are available to you. Call 1-800-704-0900 (TTY: 1-800.855.7100 or 711).

Suicide and Crisis Hotline

The Suicide & Crisis Hotline continues to operate 24-hours, 7 days a week: 1-855-278-4204

Crisis Text Line

The Crisis Text Line continues to be available and provides free, text-based, confidential assistance to people in need in Santa Clara County. To receive text-based support from trained Crisis Text Line counselors, Santa Clara County residents can text RENEW to 741741.

Substance Use Services Call Center

Substance Use Services Call Center (formerly Gateway Call Center) operations will continue Monday through Friday, from 8 AM to 5 PM, Ph: 1-800-488-9919. Callers will be referred to Detoxification and Residential Treatment services and to an available community out-patient program. After hours calls requesting Detoxification or Residential services will be forwarded and handled through the Residential Provider Network allowing for continued placement 24/7.

Uplift Family Services' Mobile Crisis Team

The Uplift Family Services' Mobile Crisis Team provides 24-hour intervention to children and teens in the community who are in acute psychological crisis. To access the 24-hour/7 days a week crisis line call 1-408-379-9085 or call toll-free 1-877-41-CRISIS (412-7474).

Mobile Crisis Response Teams (MCRTs)

The Mobile Crisis Response Teams continues to screen and assess crisis situations over the phone, and when needed deliver crisis intervention services at locations throughout the county. Call the Mobile Crisis Response Team at 1-800-704-0900, Monday through Friday, from 8 AM to 8 PM; select option #2 to request a Mobile Crisis Response Team member. If you experience a mental health crisis outside those hours, call 1-800-704-0900. A clinician is available 24 hours, 7 days per week to assess the situation and connect you to appropriate services.

Mental Health Urgent Care

Anyone with urgent psychiatric or medication needs should go to the Mental Health Urgent Care Center, a walk-in outpatient clinic for Santa Clara County residents who are experiencing behavioral health crisis and need help. The Mental Health Urgent Care Center is open from 8 AM to 10 PM daily and is located at 871 Enborg Court, Unit 100, San Jose.

Please note: Routine and non-urgent services and appointments are being replaced by telephone visits when possible.

Also, visit the BHSD website to access information about Coping with Stress During Infectious Disease Outbreaks available in English, Spanish, Chinese, Tagalog, and Farsi.​


Pursuant to the provisions of California Governor’s Executive Order N-29-20, issued on March 17, 2020, certain meetings of the Board of Supervisors and Board Policy Committees will be held by teleconference only. No physical location will be available for these teleconference meetings; however, members of the public will be able to participate in the meetings as noted below, and online streaming will continue as normal in the following forms:

Public Comment Instr​uctions

Members of the Public may provide public comments to teleconference meetings as follows:
  • Written public comments may be submitted by email to​. Written comments will be distributed to the Board as quickly as possible, however, please note that documents may take up to 24 hours to be posted to the agenda outline.
  • Spoken public comments will be accepted through the teleconference meeting. To address the Board, click on the link below for the appropriate meeting to access a Zoom-based meeting. Please read the following instructions carefully.
    1. You may download the Zoom client or connect to the meeting in-browser. If using your browser, make sure you are using a current, up-to-date browser: Chrome 30+, Firefox 27+, Microsoft Edge 12+, Safari 7+. Certain functionality may be disabled in older browsers including Internet Explorer.
    2. You will be asked to enter an email address and name. We request that you identify yourself by name as this will be visible online and will be used to notify you that it is your turn to speak.
    3. When the Board President calls for the item on which you wish to speak, click on “raise hand.” The Clerk will activate and unmute speakers in turn. Speakers will be notified shortly before they are called to speak.
    4. When called, please limit your remarks to the time limit allotted.

Upcoming Teleconference Meetings

Upcoming meetings of the Board of Supervisors and Board Policy Committees, conducted via teleconference, will be identified as teleconference meetings on each applicable agenda. Please see links below to the agenda portal for the Board of Supervisors and each Policy Committee. Teleconference links will be posted on each agenda, and on the Welcome page for the meeting group.

If you only wish to watch the meeting, not address the Board, the Clerk requests that you utilize one of the standard streaming options as noted above.

In compliance with the Ameri​​cans with Disabilities Act and the Brown Act, those requiring accommodation for these meetings should notify the Clerk of the Board's Office 24 hours prior to the meeting at (408) 299-5001 or


The Department of Child Support Services​ has closed its lobby effective March 17, 2020. Please call 866-901-3212 for assistance with child support cases. Services are limited at this time. Customers can also communicate with the department electronically via CUSTOMER CONNECT.

Child support payments continue to be accepted online.​​


In light of recent developments, including new guidance from the Governor of the State of California as well as a new Order from our Public Health Department, the Clerk-Recorder's Office will not be able to provide services for walk-in customers from March 16, 2020, until further notice.

We have a drop box located in front of the Clerk-Recorder’s Office. Please ensure that your dropped off packet is securely packaged in an envelope/mailing box. Also, please be sure to enclose a check. Visit our website listed below for our fee schedule. If unsure of the amount, state a not-to-exceed amount (NTE $) in the memo. Once the drop off request has been processed, the completed requests will be returned by mail.

Real Estate - There will be no real estate recording accepted for walk-in customers. We will process documents sent through the mail and received through our drop box inside the County Government Center at 70 W. Hedding Street, East Wing, near the entrance of the Clerk-Recorder Office. Please note that all real estate recording drop-offs will be processed and mailed out within 6 and 8 weeks.

Grantor/Grantee Index – While there are no walk-in customers allowed to use the public research area, the Clerk-Recorder’s Office can send out a .csv file through email that contains all of the recordings for the day. These files will include: date, document number, grantor/grantee, document title(s), and transfer tax paid. To receive these emails, please submit a request to with the subject line of “Request for Recorded Documents Report” in order to be reviewed and added to our email list.

Passport Applications – Passport applications will not be accepted or processed.

Birth, Death, and Marriage Records Requests - Requests for vital records (birth, death, and marriage records) submitted online through the Vitalchek service, as well as requests received through the mail and our drop box will be processed. A completed sworn statement in addition to a notary acknowledgment is required. Completed requests will be sent through the US mail within 4 to 6 weeks.

Business Filings, Official Record Purchases - Business filings and official records (purchase of copies) submitted through the mail or the drop box will be processed. Completed requests will be sent through the US mail within 4 to 6 weeks.

Marriage Licenses Services are only available if either one or both of the parties are resident(s) of Santa Clara County. The process can be started by visiting our website below. Click on the Marriage Services tab and then the “Self-Service” Marriage Application tab. Once the application is filled out, please select “COMPLETE” and write down the Order #, Date, and Name of the submission. Further instructions will be contained on our website for completing the application process through a video conferencing application of either Skype or Zoom. 

​​​Additionally, for those couples that received a paper license prior to the Shelter in Place (SIP) Order and have not been able to have a ceremony or the license expired as a result of the SIP, please contact our office at with the subject line of “Marriage License.” A member of the Clerk-Recorder staff will be contacting you for further assistance.

Marriage Ceremony Service is available through video conferencing via Skype or Zoom. However, this service is only available if either one or both of the parties are resident(s) of Santa Clara County. The video conferencing ceremonies are by appointment only. Please contact our office at with the subject line of “Marriage Ceremony.” A member of the Clerk-Recorder staff will be contacting you for further assistance.

Notary Oaths and Filing – We accept filings sent through the mail or our drop box. An e-mail can also be sent to the Indicate in the subject line, “Notary Oaths.” Please include the phone number where you can be reached during the day.

General Phone Calls and Emails - Phone calls, voicemails and emails may be answered based on availability of staff.

CEQA Posting per Public Resources Code section 21152(c) - To view the complete document, please check the Clerk-Recorder’s Office website.

If you have an urgent matter that is not a listed service, please contact our help desk at (408) 299-5688.

For updates and additional information, please visit the Office of the Clerk Recorder website.​​​


Agriculture and Environmental Management

The Department of Agriculture and Environmental Management is continuing to provide essential services to the public. Please visit and click on the page of the specific program you are seeking assistance to learn about program hours, current services, and how to get in touch with a staff member.

Animal Services | San Martin Animal Shelter

The Animal Shelter continues to operate regular hours by appointment for all services except stray pet drop off. Please e-mail to make an appointment. Pet licensing can only be processed by mail or online. Animal Control field services are limited to stray dog and deceased animal pickup, critical public/animal health and safety issues and other services that can be handled while observing social distancing guidelines. To request service, please call (408) 201-0660.

Department of Environmental Health

The Department of Environmental Health Office is currently closed however we continue to assist our essential business community. For questions relating to plan check or to submit plans electronically please email us at For wildfire property damage please email us at and for all other inquires please email us at or call (408) 918-3400.

Recycling and Waste Reduction Division

Regular garbage and recycling collection services for unincorporated areas of the county are currently not affected. Household Hazardous Waste operations are operating at reduced capacity with heightened safety measures.

Vector Control District

The District is providing limited and modified services during these times. Educational consultations for nuisance vectors and animals are provided by staff following social distancing protocols. Requests for mosquitofish will only be delivered to front doors. If you would like to report a dead bird for pick up, submit a service request, or would like more information, please call (408) 918-4770 or email​​​​​​​​​


The Controller-Treasurer Department​ is primarily a central service organization providing the backbone accounting and financial support to the operations of the departments providing direct client services. Therefore, most activities need to be retained at some level, likely reduced, to support ongoing operations Countywide. To that end, in the event of significant staffing shortages related to COVID-19, efforts will be prioritized to ensure the following essential services are retained: 

  • Payroll Unit
  • Claims Unit
  • Investment Unit
  • Debt Unit

Additional prioritized focus will be on ensuring critical aspects of the following units are supported:

  • Property Tax Unit
  • Cost Management Unit

The following functions classified as Non-Essential have impacted service levels with key duties performed primarily on a telework basis:

  • General Accounting Unit
  • Tax Roll Control
  • Internal Auditing Division
  • Administration Unit

Other related customer service impacts include the following:

  • Taxpayer face-to-face contact regarding property tax roll corrections is suspended in place of telephonic and email communication.
  • The department’s reception desk is closed.
  • All essential meetings will be required to be conducted remotely (teleconference, Skype)
  • Face-to-face interviews by Internal Audit staff, and any others performing analysis, is suspended.
In order to protect the health of inmates and staff, all visitation has been suspended. We understand that visitations are important to both those incarcerated and their loved-ones; however, this step is necessary in order to limit the spread of COVID-19. Social visits will be reestablished as soon as it’s safe to do so.

  • As the novel coronavirus (COVID-19) outbreak continues to accelerate in Santa Clara County, the County is implementing aggressive measures to prevent its spread in the County jails and juvenile facilities and to protect incarcerated youth and adults. 

  • The County of Santa Clara Health System’s Adult Custody Health Services is the health care provider to the County jails and juvenile facilities.  Healthcare staff has collaborated with the Public Health Department and, like other County healthcare providers, follows evolving best practices for COVID-19 prevention and containment. 

  • As a preventative COVID-19 measure, the Adult Custody Health Medical Director – in consultation with Public Health – recommended an immediate reduction to the adult jail population.  Since mid-March, the adult jail population has been reduced by over 400 inmates, consistent with public safety considerations, through proactive release and jail diversion efforts.  Continued efforts are underway to safely reduce the number of inmates in custody.  Custody Health staff, in collaboration with staff from the County’s Office of Reentry Services and Office of Supportive Housing, are working to link individuals leaving custody to healthcare needs and community services.  On March 20, the County established an interdepartmental team to focus specifically on working with Custody Health to complete or enhance assessments of those who are about to be released, stratify needs, assign and provide resources and services, provide temporary housing as needed, and work towards successful long-term outcomes following release.

  • On March 20, the Office of the Sheriff agreed to post the Reentry Resource Center’s modified schedule and phone number at various locations at the Elmwood Correctional Facility and forward the information to Sheriff’s Program staff.  As of March 23, the Office of Reentry Services (ORS) placed resource information in the lobbies at Elmwood Correctional Facility and the Main Jail, and is working on staffing up resource tables to connect individuals with services and resources upon release from custody.  In addition, ORS staff is following up with clients who call the Reentry Resource Center and linking those clients to services they seek, primarily information on how to obtain public benefits and access to primary health services.  

  • Custody Health staff has screened inmates for travel history to areas affected by COVID-19 since February 11.  As COVID-19 spread to Santa Clara County and involved community transmission, the County revised its screening criteria.  Beginning March 11, all inmates are pre-screened for COVID-19 symptoms before entering the jails and immediate isolation practices are implemented where necessary.  This screening practice allowed the County to identify and isolate the single COVID-19 positive individual currently in custody during the screening process, before the inmate was housed with any others currently in custody.

  • Beginning March 4, educational materials were posted throughout the jails advising staff, visitors, and inmates about COVID-19 prevention measures.  The materials also advise inmates to contact medical staff immediately if symptoms were noticed.  The County is providing ongoing education for custody and healthcare staff about COVID-19 prevention practices. 

  • Beginning March 18, the County began screening all Custody Health Services employees and contractors at the entrance prior to their regular shift to rule out any possible COVID-19 symptoms.  This screening has since expanded to cover all Custody and Probation employees.  As part of the screening, employees have their temperature checked, and are required to self-report if they have any specific symptoms. 

  • Essential in-house Custody Health services continue.  The medical sick call process continues twice a day.  Pill call is unaffected.  Inmates have continued daily access to nursing staff for healthcare needs 24 hours a day.  Essential mental health, medical, and non-routine dental care appointments are continuing.  Essential radiological services are still being provided.  Consistent with current practices in the medical community, non-urgent, non-emergent outside specialty clinics will be rescheduled.

  • Any inmate reporting symptoms consistent with COVID-19 will be immediately masked, isolated, and undergo further investigation.  Where appropriate, the inmate will be isolated pending influenza and/or COVID-19 testing.  If the inmate’s test is positive for COVID-19, the inmate will be treated using best practices for isolation and containment and will receive medical care from healthcare staff and the hospital as appropriate.

  • Medical privacy laws prevent the sharing of private medical information, which includes COVID-19 related information.  Accordingly, the County cannot share personal health information about inmates with friends and family.  Legal guardians of incarcerated minors are entitled to medical information. 

  • Consistent with practices throughout the County, Public Health is notified about all positive COVID-19 results.

​County 9-1-1 Communications​ is staffed with essential employees at both the 9-1-1 Center and the technical radio shop. There may be a delay in answering non-emergency calls but that would only be in the event of an uptick in the number of emergency calls.​


The Office of the County Counsel reception desk at 70 W. Hedding Street is not staffed, but is available for deliveries. Phone calls to the Office’s main line are answered during business hours (8:00 a.m. – 12:00 p.m. and 1:00 p.m. to 5:00 p.m.). The Office of the County Counsel continues to provide legal advice and support to the County of Santa Clara Board of Supervisors and all County agencies and departments through staff working off-site, and a minimum number of on-site staff.​​


County Fire​ has suspended all station tours, public education presentations, touch-a-truck events, apparatus displays, auction dinners,​ fire safety talks, blood pressure screenings, and other public events until further notice.​


Santa Clara County Library District (SCCLD) is offering library services at many library locations including contactless curbside holds pickup, lobby service, and library returns. For details, please visit Patrons are also able to place holds on materials through the website at In order to accept returns, SCCLD has established a system to quarantine returned materials for 24 hours for the protection of our patrons and staff.

SCCLD also offers limited computer and printing services. To make a 50-minute appointment to use a public computer, visit If you have a current library card and PIN, you can print a total of 25 pages for free using wireless printing. For instructions on how to use wireless printing, visit

SCCLD will continue to provide updates about future staged services and the timing as information becomes available at

The following online library services are available free through the website:

  • Community updates and critical information to the public
  • Ebooks, audiobooks
  • Streaming videos, movies, tv and music
  • Job and career resources including live online help through JobNow
  • Student homework help and live online tutoring through Brainfuse
  • eMagazines and news
  • Research resources
  • Online storytime for children and families
  • Virtual programs for all ages Monday-Saturday
  • Free online library eCard registration for Santa Clara County residents

Contact us Monday-Saturday from 10am-6pm via phone, chat, or email.

Account Questions: (408) 540-3945

Reference Questions: (408) 540-3947

For more information, visit or follow us on social media @SCCLD


The DA’s Office​ has worked with its justice system partners to take measures to reduce the number of people in jail and the number of in-person court hearings. 

Court deadlines for arraignments and trials are being extended, and discussions are ongoing regarding the possibility of conducting arraignments and other hearings through video conferencing. At this point, trials in progress will continue to conclusion. 

The Office will remain open to the public for general business and victim services, but in-person staffing has been significantly reduced.

The Division of Equity & Social Justice (DESJ) has taken number of precautionary measures to ensure the health and safety of our staff and residents. Such measures include placing on hold any activities, including meetings, workshops, or other face-to-face gatherings, and, to the extent possible, providing services remotely.

Please refer to the following contact list for any further information:

Division of Equity & Social Justice: Mike Gonzalez or

Office of Cultural Competency: Arcel Blume -

Office of Census 2020: Nick Kuwada -

Office of Gender Based Violence Prevention: Carla Collins -

Office of LGBTQ Affairs: Maribel Martinez -

Office of Immigrant Relations: Mike Gonzalez –

Office of Labor Standard Enforcement: Betty Duong -

Office of Women Policy: Protima Pandey -​​​


As an essential service, the Santa Clara County Emergency Medical Services​ (EMS) System will continue to respond to 9-1-1 calls for medical emergencies. We want to remind everyone that 9-1-1 use should be reserved for a medical emergency, especially one that requires immediate medical attention. ​


For the Employee Services Agency, in-person customer service will be discontinued until further notice, including one-on-one meetings, new employee orientations, and retiree medical enrollment sessions.

Written examinations for cadets have also been postponted until at least June 13. (Impacted candidates will be rescheduled when the new exam dates have been determined.) All other examinations are continuing while observing public health orders to limit size of groups, maintain social distancing and allowing flexibility in rescheduling exams.

Service will continue to be provided using SKYPE, phone, or email. The one exception will be for issuing ID badges to employees, which will continue to be done in-person for those who need their picture taken.

Please call or email the department’s or section’s assigned Human Resources Assistant with specific information as to the needs, question, or concerns. The Service Center or Human Resources Assistant will then contact you to discuss the issue or arrange a time for a SKYPE or phone meeting.​​​


All elective surgical and procedural services have reopened.

All primary care and specialty care services have reopened. Some services have been limited or adjusted to telephone/video visits, depending on circumstances.

Please call or schedule an appointment via My Health Online, or to get more information.

All pharmacies are fully operational. Hours they are open are the same as the clinic where they are located.

For updates on visitor policy, visit the Santa Clara Valley Medical Center website​.​


The Office of Mediation and Ombuds Services (OMOS) is open and conducting all business operations by phone, email and video conference.

The County recently passed a moratorium on evictions during the COVID-19 pandemic. As a part of the County’s comprehensive approach to executing this measure, OMOS’ mediation services are being used to address any conflicts that may arise as a result of this moratorium on Unlawful Detainer/eviction matters. More importantly, mediation is an effective way for landlords and tenants to proactively and productively discuss the payment of rent that is owed, once the moratorium lifts.

OMOS helps parties have difficult conversations, generate options, and reach voluntary resolution of their conflicts but does not provide legal advice. We offer help in English and Spanish.

For more information about all of OMOS’ mediation services, visit our webpage To reach a mediator about cases related to landlord, tenant or eviction issues contact OMOS’ County Community Mediation Program at (408) 993-4130 or email ​


For the safety of our employees and the community during the COVID-19 pandemic, the Office of the Medical Examiner-Coroner​ will remain open to the public during regular business hours: 8 a.m. to 4:30 p.m. To better assist you, please call the Medical Examiner-Coroner’s Office (408-793-1900) with your requests so we can process these more expeditiously either by phone or electronically. Please be mindful that the Medical Examiner-Coroner’s Office adheres to social distancing and the Public Health Officer’s directives. If you need to come to the Medical Examiner-Coroner’s Office, families are asked to designate one person to enter and conduct business with us to assure best practices are being followed and social distancing is maintained. Families are asked to designate one person to enter and conduct business with the Medical Examiner-Coroner as to assure best practices are being followed. ​


Parks and Recreation​ will keep areas open that are conducive to safe social distancing. However, all public gathering areas in County Parks are closed including: visitor centers, museums, velodrome, dog parks, Fields Sport Park, all campgrounds/campsites/group camp areas, group picnic areas. All special events, recreation and education programs are cancelled.

Minimized park crews will be maintaining and ensuring safety of park users in the open space and trail areas that remain open. Restrooms in key locations will be left open 24 hours.

For private events, reservations and Special Use Permits, the Department is suspending its cancellation policy. The public may cancel any events or reservations with a full refund.​​


​​​Please note:

The County of Santa Clara has jurisdiction over Unincorporated lands.

COVID-19: Operations and Services

In accordance with the “Shelter In Place (SIP)” order issued by the County of San​​ta Clara Health Officer​​, for the COVID-19 Pandemic the Department of Planning and Development (DPD), is providing online / electronic and virtual services to the public. When remote online / electronic virtual services are not achievable the DPD office is open by Appointments only.

The DPD is providing the following online / electronic services:

Public Inquiries

  • Email our Permit Center at and our permit technicians will respond to you
  • Schedule a virtual public counter consultation to schedule a videoconference meeting with our professional staff (Planning, Building, Geology, Environmental Health, Roads, Fire Marshal) to discuss your questions.

Submit a Planning or Development Application

Schedule an Inspection

Schedule a Building or Grading Inspection

The DPD will provide construction and building inspections services in compliance with Appendix B-1: Small Construction Project Protocol and Appendix B-2: Large Construction Project Site Protocol, as applicable.

In Person Services

Please note: The Department DPD is currently undergoing facility modifications to allow in person services to the public, in adherence with the required Social Distancing protocols. This website will be updated once these modifications are installed and in person services are available.

Santa Clara County Public Health information about COVID-19

The County of Santa Clara Public Health Department continues to work closely with healthcare providers, hospitals, and its partners to address novel coronavirus. The Health Department is taking action to protect the public and keep the community informed.


Pretrial Services is operating with nearly full staffing, mostly remotely and is performing the following essential safety services:

  • Jail Assessment Reports (JARS with criminal histories, which include probable cause determinations)
  • Backgrounds for Family Court protective order decisions
  • Pretrial release supervision, focusing on higher risk-higher needs, such as electronic monitoring clients

Other impacts:

  • Jail Assignment: to expedite pretrial and judicial safety reviews and releases, foregoing/abbreviating interviews
  • Family Court Services: background investigations and reports for protective orders and emergency hearings only
  • Supervision: performed largely remotely, except for necessary in-person electronic monitoring
  • Main Pretrial Office: staffed M-F, 8-5, but not scheduling in person appointments and referring walk-ins to telephonic communication with assigned supervision officers
    • Phones: staffed, but calls are being prioritized based on nature of request and some callers may experience delays
    • Drug Testing: suspended 
  • Court Attendance: suspended

​​​​​For more information, visit the Office of Pretrial Services website​.​

  • Adult Probation at 2314 N. First Street remains open to the public. However, clients are instructed to contact their assigned Probation Officer by phone before coming to the office as the Department has limited in office visits.
  • Clients who are recently released from custody need to call the Adult Division at (408) 435-2000 and ask for the Officer of the Day for direction and resources.

  • The lobbies located in North and South County offices are closed to the public until further notice.

  • The Juvenile Probation building and Courthouse remain open on a limited basis. However, clients are instructed to contact their assigned Probation Officer by phone before coming to the office as the Department has limited in office visits.

  • Visiting at both Juvenile Hall and William F. James ranch has been temporarily suspended. The Department is working to increase the use of phone and video calls for youth and families.

  • Programming provided by outside providers has been temporarily suspended at both the Juvenile Hall and William F. James Ranch. The Department is working to increase the use of phone and video technology for programming moving forward.


For inquires please call the following:

Adult Division (408) 435-2000

Juvenile Services: (408) 278-5800

Juvenile Hall: (408) 278-5850

William F. James Ranch: (408) 201-7600​

Visit the Probation Department website for service updates.


The Procurement Department ​offices will be closed to the public for appointments. However, the department is still accepting phone calls. Please call the main line at 408-491-7400.

The property disposal warehouse is closed and will not accept drop offs. Please call 408-918-1934 or email to make future appointments.​​


The Public Defender Office is operating with essential staff only but continues to make every effort to provide essential services to our clients. The information below is the most current information we have at this time. 

Client Represenation:
The court has significantly limited its operation for the next several weeks. The Santa Clara County Superior Court has information about its current operation on its website​.

Public Defender Office continues to represent clients in court on the following types of cases at the following courthouses:

Hall of Justice in San Jose, located at 190 W. Hedding Street
1. In custody misdemeanor arraignments – D.42
2. In custody felony arraignments – D.23 
3. Palo Alto/Morgan Hill In Custody arraignments – D.24
4. Family Violence arraignments (In custody and Out of Custody) – D.46
5. Violation of Probation arraignments – D.24 (Thursday at 9:00)
6. Preliminary Hearings – D.39, D.32 and D.34
Family Justice Center in San Jose, located at 201 N. 1st Street
1. Emergency Mental Health Reviews -D.61
Juvenile Justice Center in San Jose, located at 840 Guadalupe Parkway
1. Detentions and Jurisdictional Hearings

Alternate Defender Office​ continues to represent clients in court on the following types of cases at the following courthouses:

Hall of Justice in San Jose, located at 190 W. Hedding Street
1. In custody felony arraignments – D.23
2. Family Violence arraignments (In custody and Out of Custody) – D.46
3. Preliminary Hearings – D.39, D.32 and D.34
Family Justice Center in San Jose, located at 201 N. 1st Street
1. Emergency Mental Health Reviews -D.61
Juvenile Justice Center in San Jose, located at 840 Guadalupe Parkway
1. Detentions and Jurisdictional Hearings

All other criminal cases are being continued. To get more information about your case, you can use the Court's public portal. If you do not have an attorney and need further assistance, please call the court at (408) 882-2700 (press 8 then 0). You can also reach the Criminal Court Clerk's Office at 408-808-6600 (press 4 then 1). 

Seeking release of in custody defendants:
PARR Unit is working night and day to obtain release for individuals who are still incarcerated through collaboration with the Court, DA, Sheriff and Pretrial Services. We have gotten roughly 400 individuals released through this process.

Post custody release assistance:
PDO is also working to assist individuals once they are released, in conjunction with the Reentry Resource Center and the Emergency Operations Center.

Out of Custody In-Take Interviews:
PDO has suspended office in-take interviews. All interviews will be conducted by phone. If you already scheduled an interview a paralegal will call you at the scheduled time. You can call (408) 299-7700 if you need to schedule an interview or need to reschedule it.

Immigration Outreach:
PDO continues to provide immigration outreach. Please call (408) 299-7061. 

PDO Main Office: 120 W. Mission Street, San Jose – Office remains open to assist walk in clients, but phone calls are strongly encouraged if possible. You can call (408) 299-7700.

Investigation Unit: 701 Miller Street (2nd Floor only), San Jose – CLOSED (Call PDO Main)

South County: 17275 Butterfield Blvd, Suite B, Morgan Hill – CLOSED (Call PDO Main)

North County: 231 Grant Avenue, Palo Alto – CLOSED (Call PDO Main)​​​​​​​​​​


Please call 2-1-1 with questions about programs and resources available in response to the novel coronavirus. Telephone (408) 885-3980 to reach the Public Health Department with questions about COVID-19.


Many public health services are modified.


California Children’s Services benefits and eligibility staff are available by phone at (408) 793-6200. In-person physical therapy and occupational therapy appointments are cancelled. The Medical Therapy staff are available by calling (408) 793-5900, or you can contact your child’s assigned therapist by email.


WIC, the Women, Infants and Children Special Supplemental Nutrition Program, is providing services by phone at (408) 792-5101. All WIC offices operated by the County of Santa Clara are temporarily closed to all in-person appointments.


STD Testing is limited to patients meeting certain criteria.


The County of Santa Clara’s Needle Exchange program re-opened some of its needle exchange services at the following sites effective May 26, 2020. 

- Mondays, 1:30 pm - 3:30 pm at the Knox Avenue site: Story Road and Knox Avenue (one block west from King Road) in San Jose 

- Tuesdays, 3:00 pm – 7:00 pm at the Crane Center parking lot at 976 Lenzen Avenue in San Jose (on the southwest side of the building). Extended hours from 3:00 PM to 7:00 PM 

- Fridays, 9:30 am – 11:30 am at Valley Health Center at 7475 Camino Arroyo in Gilroy. Hours changed for COVID 19 to 9:30 to 11:30 am

- Fridays, 1:30 pm – 3:30 pm at the Little Orchard Street in San Jose (midway between Curtner and San Jose Avenue). 

• Syringe exchange (new needles in exchange for used needles)
• Referrals: Mental health, detox, substance use and Pre-Exposure Prophylaxis (PrEP) for HIV Prevention
• Opioid overdose prevention (naloxone kits and training)
• Safer sex supplies and hygiene kits
• Fentanyl test strips



Pharmacy services continue to be available at 976 Lenzen Avenue and 725 E Santa Clara Street in San Jose. All other Public Health Department buildings are closed to the public.


The Office of Vital Records and Registration at 976 Lenzen Avenue in San Jose continues to register births and deaths, and provide burial permits.


Tuberculosis prevention staff are providing most service remotely, rather than in-person, offering televisits and electronic Directly Observed Therapy.


Many other scheduled appointments and meetings are canceled, or moved online. Please call ahead for information on program modifications.







Updated, December 17, 2020

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 During the COVID-19 shelter in place directive, if you need services through the Reentry Resource Centers (RRCs) in San Jose or Gilroy, please see options for connecting to services below and refer to the links at the end of this message. Services are subject to change. The Reentry Resource Center in San Jose is conducting client registration and service triage 8am-5pm Monday through Friday. Starting January 2021 the RRC will be open on Tu/Th from 5-8pm and on the first Saturday of the month from 8am-12m for client service triage and information only. You can call 408-535-4299 for information. The Reentry Resource Center in Gilroy is conducting client registration and service triage 1pm - 5pm Monday and Wednesday and 8am-5pm on Tuesday and Thursday. You can call 408-201-0690 for information. If staff members are not available, please leave a clear message with your name, phone number and question. Someone will return your call. Thank you and stay safe.

Dear Community,

In response to the COVID-19 pandemic and adherence to the Public Health Department guidelines to slow the spread of the virus, services at the San Jose and Gilroy Reentry Resource Centers (RRCs) have been open but on a more limited basis. Please see the list of services and how to access them below. The Mission Street Sobering Center at the RRC remains open to all Santa Clara County law enforcement agencies, emergency psychiatric services and all behavioral health providers contracted with the County of Santa Clara. Individuals must be referred by one of these agencies/providers. No walk-ins will be admitted.

See links below for more resources.

Office of Reentry Services’ (ORS) contracted community-based organizations such as service navigators, employment providers, and legal service providers, continue to serve clients to the best of their ability. services should call the RRC main number 408-535-4299 and leave a message Individuals seeking stating their specific needs and RRC staff will contact providers who will in turn call the client. Providers are also focusing on establishing contact with currently enrolled clients.

Below are key updates on various services and programs at the San Jose and Gilroy RRCs:

  • Reentry Resource Center in San Jose is conducting client registration and service triage Monday through Friday from 8am - 5pm and starting in January 2021 the Center will be open Tu/Th from 5-8 pm and the first Saturday of the month 8am-12pm for client service triage and information only. You can call 408-535-4299 for information.
  • Reentry Resource Center in Gilroy is conducting client registration and service triage Monday and Wednesday from 1pm - 5pm and Tuesday and Thursday from 8am - 5pm. The Center is closed on Friday. You can call 408-201-0690 for information.
  • Mobile Medical Unit (MMU) is available to clients at the San Jose RRC on Mondays from 8:30am-12:00pm (medicine/psychiatry) and1:00pm-5:00pm (psychiatry only), Wednesdays from 12:00pm - 5:00pm (medicine/psychiatry), Thursdays 8:30am - 5:00pm (psychiatry by appointment only) and Fridays 8:30am-5:00pm (medicine/psychiatry). The MMU is available to clients at the Gilroy RRC on Tuesdays 8:30am - 4pm (medicine/psychiatry). These services are subject to change, especially during COVID-19. Please call (408) 535-4299 for availability. Medical Mobile Unit group sessions are scheduled as one-on-one sessions until further notice.
  • Office of Supportive Housing (OSH) provides housing support services to clients at the RRC Monday through Friday 8am-5pm and by phone. Clients can call the San Jose RRC main number 408-535-4299 and an OSH Community Worker will respond within one business day.
  • Social Services Agency is available at the San Jose RRC for in-person screenings and applications for General Assistance, CalFresh (food stamps), and Medi-Cal Monday through Friday 8am - 5pm. Clients can also access information for these services via telephone and online at or 1-877-962-3633. For EBT inquiries, call 1-877-328-9677.
  • Behavioral Health Services Department is available at the San Jose RRC for mental health and substance use treatment services Monday through Friday 8am-5pm and at the Gilroy RRC on Tuesdays from 1pm - 5pm.Screenings are also available by calling Gateway for Substance Use Services at 800-488-9919 or the Mental Health call center: 800-704-0900. 
  • RRC outpatient and case management groups are suspended until further notice. In lieu of groups, clinicians will remotely conduct sessions by phone.
  • Faith Based Services at the San Jose RRC are available Monday through Friday 8am - 5pm and at the Gilroy RRC Monday and Wednesday 1pm - 5pm, Tuesday 8:30am - 5pm and Thursday 8:30am - 4:30pm. Please call to make an appointment: 408-535-4274.

    Faith Based Centers in the community continue to provide limited services to those released from custody. Please call for an appt. or intake over the phone prior to visiting:
    • Destiny (located at Bible Way Christian Center)
      2090 Oakland Road San Jose, CA 95131 
      408-571-2222 ext. 18 After Hours 408-599-8989 
    • Good Samaritan Project (located at Cathedral of Faith) 
      2315 Canoas Garden Ave., San Jose, CA 95125 
      408-979-3043 After Hours 408-841-0676 
    • Mission Possible (located at Maranatha Christian Center)
      1811 South 7th St., San Jose, CA 95112
      408-280-0145 After Hours 408-499-4064 
    • Bridges of Hope (located at John XXIII Multi-Services Center)
      195 E. San Fernando St., San Jose, CA 95112 
      408-582-3306 After Hours 408-528-4003
  • Custodial Alternative Supervision Program (CASP) participants are not required to report to the RRC until further notice.
  • Weekend Worker Program (WWP) participants are not required to report to the RRC until further notice.
  • AB 109 Probation Assessment Team Individuals recently released from state prison or the County jail formerly required to report to this team at the RRC should now call 408-535-4244.
  • Public Defender’s Record Clearance Program (expungement) is operational via telephone only, including processing intake of new clients. Please call 408-535-4290, leave a clear message and PDO staff will respond.
  • Child Support Services will be available via email and phone. Please contact Estelle Tanaka at or at 408-503-5471.
  • Employment and Education Services:
    • Goodwill: Paid on-the-job training and linkage to employment
    • Catholic Charities: Vocational skills, counseling, and professional job search assistance
    • San Jose City College: Free Peer Mentor Certification courses in Drug and Alcohol Counseling online through May 2021
    • County Office of Education: Earn credit towards a high school diploma (currently online)
    • Coursera: Free online vocational classes/certification
  • Financial Coaching is available for financial matters, help applying for unemployment, or filing taxes. Clients can call 408-918-5199 and leave a message or email
  • First 5 Program specialists are available by phone or email to connect families to resources and information including food pantries and meals, diaper and formula distribution, behavioral health services for families and unemployment and workers’ pay. Please call 408-260-3773 (English) or 408-260-3720 (Spanish) or email, or​​ 
  • Peer Mentor Roundtable meetings are on hold until further notice.
  • Housing Workshops are on hold until further notice.
  • Reentry Services contracted in-custody programming is happening on-line on a limited basis.

The Office of Reentry Services is currently working with key stakeholders to establish discharge plans for specific individuals released from the County Jails for supportive reentry services. 

To ensure individuals released from custody get information and linkage to support services immediately upon release, the Reentry Resource Center in collaboration with Faith Based Reentry Centers and reentry contracted providers are staffing a resource table at Elmwood Correctional Facility in Milpitas.

The Public Health Department’s website​ contains ongoing updates about COVID-19 and resources. 

With updates coming rapidly, these precautionary measures are subject to change. We remain committed clients the best we can during these challenging times. Be safe and well.


Resource Links:


The Registrar of Voter’s Office​ continues to be open for services including:

  • ​Voter Registration
  • Initiative, Referendum and Recall Petitions
  • Candidate and Campaign Filings
  • Limited voter registration and education activities

For visitors to the ROV Office, we have the following safeguards that must be followed:

  • All visitors must wear masks and gloves while in the office, which will be provided if needed.
  • All visitors must maintain a minimum of 6 feet distance.
  • All visitors will be required to use hand sanitizer upon entering our office.
  • We will limit the number of visitors permitted in its lobby and office to maintain social distance.
  • If you are experiencing any symptoms of illness please do not come to the office.

The ROV is actively preparing to conduct the November 3, 2020 Presidential General Election all voters will be mailed a ballot and we are planning for approximately 100 vote centers to be open for in-person voting for a minimum of four days with safety protocols in place.

Voters who require services are encouraged to contact the office or use the online services​ available at

Phone:            (408) 299-VOTE (8683)

                      (866) 430-VOTE (8683)

Email:   ​


For the Roads and Airports Department, road maintenance and traffic signal maintenance will be reduced to minimum levels. To report an incident or maintenance request (trees down, traffic signal off etc.) on a county road or expressway, please use the online reporting tool.

The East, West and South Maintenance Yards are closed. The Skyport Office location is closed to the public and phone service is limited. Emergency and after hours road service requests should be called in to 408-299-2507.  

The Reid-Hillview Airport office is closed to the public but the airport is open and operational. ​


The Office of the Sheriff​ is dedicated to ensuring public safety and will remain open 24x7 in order to respond to emergencies. All essential functions are open with appropriate precautions being implemented in order to reduce exposure and ensure the safety and health of our community.

Our public lobbies and visitor access may be temporarily closed to the public during this public health emergency and all sick visitors will be turned away. Some appointments, such as LiveScan fingerprinting, have been canceled and will be available for rescheduling in the future.

If you need law enforcement assistance, please contact 9-1-1 for all emergency situations. For non-emergency or general information, please contact (408) 808-4400. For law enforcement services during normal business hours at any of our substations, please contact us in order to arrange a time or handle over the phone when possible.

In order to protect the health of inmates and staff, all visitation has been suspended. We understand that visitations are important to both those incarcerated and their loved-ones; however, this step is necessary in order to limit the spread of COVID-19. Social visits will be reestablished as soon as it’s safe to do so.​​



Regulations have been changed to make it easier for clients to keep their health (Medi-Cal), food (CalFresh) and financial (CalWORKs, General Assistance & CAPI) benefits. The details of these regulation changes have been posted on the Santa Clara County Social Services (SSA) Department of Employment & Benefits website​.

  • Social Services Continuing Benefits – English 
  • Social Services Continuing Benefits - Spanish 
  • Social Services Continuing Benefits – Vietnamese​


The Social Services Agency has closed all service lobby areas, effective Monday, March 16th. All public assistance services will remain fully accessible through convenient online, phone, mail and drop box channels. We will continue to be available to help meet many of the community’s essential service needs without interruption, but with limited essential staff, there might be increased wait times. SSA is suspending in-person client contact but will continue to support all public assistance services, which will remain fully accessible through convenient online, phone, mail and drop box channels.

To Apply for Benefits or Homeless Assistance, Schedule or Reschedule an Appointment, Report Changes, Contact a County Worker, or Submit a Report or Document:

  • Go Online or Download App @
  • Call Us at 1-877-962-3633 or Your County Worker’s Direct Line
  • Mail to PO Box 11018 or Use Drop Box at Office
  • FOR EBT INQUIRIES Call: 1-877-328-9677

Very limited access to our lobbies will be made available on a case-by-case basis, by appointment only. Please contact us at 1-877-962-3633 or contact Your County Worker’s Direct Line to make necessary appointment or arrangement. 

To Report Child Abuse:

The Child Abuse & Neglect Center is still operating and can be reached at (833) SCC-KIDS (722-5437)

  • In cases of an immediate emergency, always call 911 for law enforcement intervention. Where the situation is not an emergency needing the police, reports should be made to the Child Abuse and Neglect Center.4

To Report Adult Abuse:

Adult Protective Services APS 24/7 hotline remains operational, and reports of suspected or know abuse and neglect of Elders and Dependent Adults will continue to be accepted:

  • APS Hotline: 408-975-4900 and 1800-414-2002
  • For Law Enforcement only: 408-975-4800

Adult Protective Services is currently following State guidelines that allows APS programs to collect, and review information related to the client’s situation and needs by phone prior to conducting a face to face/in person visit. Priority will be assigned to those at highest risk and in imminent danger and APS will be coordinating with law enforcement for in person responses

To Apply for In-Home Supportive Services (IHSS):

  • Call 408-792-1600; Press # to leave a voice mail that you are requesting to apply with your name and phone number.
  • Fax – Send Name, Phone Number and request to apply for IHSS to 408-792-1601
  • Please do not come in person. Our lobby may be closed to the public.

For inquiries about IHSS timesheets and payment discrepancies:

Senior Nutrition Program

In an effort to protect the health of Senior Nutrition Program participants in this complicated time, SSA and partners have made the difficult decision to close all sites for dine-in meals. The Program has moved toward a take-out model at most locations, while a handful of locations have temporarily closed.

As of March 23, the following sites are temporarily closed:
Billy deFrank Community Center, Cubberley Senior Center, Korean-American Community Services, Live Oak Adult Day Services, Mountain View Senior Center, Vista Center. All other sites are open for take-out service.

Click here for a map of locations and hours of operation.

Meals on Wheels continues to provide home-delivery of meals. Call (408) 350-3246 for more information.

Office of the Public Guardian

The Public Administrator Guardian Conservator Office is only providing limited services and support. Please be aware that messages left on the main line may not be returned for some time. If you know your worker’s phone number, please contact them directly. If you are experiencing a life-threatening emergency, call 911.

Veteran Service Office

Located at 68 N. Winchester Ave has closed its lobby to the public. Our Veteran Service Representatives will be contacting clients with scheduled meetings to conduct the appointment by phone. Please call our office with questions at 408-918-4980.​​​​​​​​​​​​​​​​​​


The Department of Tax and Collections (DTAC) locations are operating minimum services to address urgent customer services matters only.

To limit the spread of the virus, taxpayers and members of the public are encouraged to conduct their business online or over the phone. Limited in-person services are available by appointment only, Monday – Friday between 9am – 1pm. (NOTE: In-person services are temporarily suspended and will resume on January 25, 2021.  Schedule an appointment for 1/25/2021 or later.)

You may schedule an appointment online at the DTAC Website.

For assistance with inquiries or payments please see below:

  • For Property Tax related inquiries, please leave messages at (408) 808-7900 or Payments can be made online at the DTAC Website or through the mobile app – SCC DTAC.
  • For Public Assistance Collections inquiries, please leave messages at (408) 326-1004 or Payments can be made online at the DTAC Website or at (844) 472-9772.
  • For other Collections inquiries, please leave messages at (408) 326-1000. Payments can be made online at the DTAC Website or at (877) 729-4773.

Payments in cashier’s checks, money orders or personal and business checks can be mailed to the department at:

Property Tax:


PO BOX 60534





SAN JOSE, CA 95110-1767

Public Assistance and Other Collections:



SAN JOSE, CA 95112

All inquiries and messages will be returned as quickly as possible.

Additional information is available at the DTAC Website​​​​.​​​

In response to the “shelter in place” order, VHP employees are working remotely and unable to take any walk-in appointments.

For assistance with your VHP Plan or inquiries about applying for health insurance:

If you need help from Member Services, please call 1.888.421.8444 (toll-free) or use our online contact:

If you need help getting health insurance, you can apply right now through a Limited Special Enrollment period because of the Coronavirus (COVID-19). To apply for health insurance, please contact us at or 408.885.3560 to speak with one of our team members between 9:00am to 5:00pm Monday-Friday. You may also to submit an application on your own.

En respuesta a la orden de “quedarse en casa”, los empleados de VHP están trabajando de forma remota, por lo que no podemos tomar citas en este momento.

Para asistencia con su Plan VHP o consultas sobre el seguro medico
Si necesita ayuda de Servicios para Miembros, llame al 1.888.421.8444 (gratis) o utilice nuestro contacto en línea en

Si necesita ayuda para obtener un seguro de salud, puede solicitarlo ahora mismo a través de un Período de Inscripción Especial Limitado, Limited Special Enrollment period debido al Coronavirus (COVID-19). Para solicitar un seguro de salud, comuníquese con nosotros en o 408.885.3560 para hablar con uno de los miembros de nuestro equipo de 9:00am a 5:00pm de lunes a viernes. También puede visitar para enviar una solicitud por su cuenta.

Tuân hành Lệnh “Ở Yên Trong Nhà”, các nhân viên VHP đều làm việc tại nhà, vì vậy, chúng tôi không thể tiếp các hội viên đến văn phòng trong thời điểm này. 

Hỗ trợ với chương trình VHP hoặc thắc mắc về bảo hiểm y tế
Nếu quý vị cần sự giúp đỡ từ Dịch Vụ Hội Viên, xin gọi 1.888.421.8444 (số miễn phí) hoặc xử dụng giấy liên lạc trên mạng tại

Nếu cần bảo hiểm sức khỏe, quý vị có thể nộp đơn ngay lúc này trong Thời Hạn GhiDanh Đặc Biệtvì đại dịch Coronavirus (COVID-19). Muốn xin bảo hiểm y tế này, xin liên lạc chúng tôi tại hoặc gọi số 408.885.3560 để nói chuyện với một nhân viên của chúng tôi, từ 9:00 sáng đến 5:00 chiều, Thứ Hai đến Thứ Sáu. Quý vị cũng có thể tự nộp đơn tại trang mạng​​​​​​​

Last updated: 6/7/2021 4:21 PM