Skip to navigation Skip to content Skip to footer
Search SCCGOV Main Portal

Updates Regarding County Services During Novel Coronavirus (COVID-19)

The public health officers of Alameda, Contra Costa, Marin, San Francisco, San Mateo, and Santa Clara counties, with the City of Berkeley, announced a legal order directing their respective residents to shelter at home for three weeks starting March 17. The order limited activity, travel and business functions to only the most essential needs. On March 31, Health Officers extended this previous stay-at-home order through May 3, 2020, in order to preserve critical hospital capacity across the region. It also limited more activities.​

During this time, the County of Santa Clara is closing all non-essential services to the public to help slow the spread of COVID-19. Most in-person services have been suspended and customers are asked to conduct business via phone or online channels. (Scroll down to see more details for each department.)

Essential services are defined as those necessary to protect the health, safety and welfare of the community. All Santa Clara County hospitals and health clinics continue to remain open. Services provided by law enforcement and first-responders will continue, and many departments will operate with modified services to minimize in-person contacts. 

This website will be regularly updated as new information become available.

For the latest guidance and information on COVID-19, please visit www.sccphd.org/coronavirus.

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​
Department-Specific Information and Operational Updates 

ASSESSOR'S OFFICE
+

The Assessor's Office at 70 West Hedding will offer very limited service until further notice. A limited number of employees will remain available to answer questions via email or by phone (408) 299-5500. 

We urge residents to seek answers to common questions on the Assessor’s website​. During this period, we ask for your patience and understanding with any delayed response. ​​​​

BEHAVIORAL HEALTH SERVICES DEPARTMENT
+

The Behavioral Health Services Department ​(BHSD) is staffed with essential employees who are responding to calls to the following hotlines and call centers:

Mental Health Services Call Center

The Call Center will continue operating 24-hours, 7 days per week: 1-800-704-0900. The Center will make referrals to available community services.

If you speak another language, language assistance services, free of charge, are available to you. Call 1-800-704-0900 (TTY: 1-800.855.7100 or 711).

Suicide and Crisis Hotline

The Suicide & Crisis Hotline continues to operate 24-hours, 7 days a week: 1-855-278-4204

Crisis Text Line

The Crisis Text Line continues to be available and provides free, text-based, confidential assistance to people in need in Santa Clara County. To receive text-based support from trained Crisis Text Line counselors, Santa Clara County residents can text RENEW to 741741.

Substance Use Services Call Center

Substance Use Services Call Center (formerly Gateway Call Center) operations will continue Monday through Friday, from 8 AM to 5 PM, Ph: 1-800-488-9919. Callers will be referred to Detoxification and Residential Treatment services and to an available community out-patient program. After hours calls requesting Detoxification or Residential services will be forwarded and handled through the Residential Provider Network allowing for continued placement 24/7.

Uplift Family Services' Mobile Crisis Team

The Uplift Family Services' Mobile Crisis Team provides 24-hour intervention to children and teens in the community who are in acute psychological crisis. To access the 4-hour/7 days a week crisis line call 1-408-379-9085 or call toll-free 1-877-41-CRISIS (412-7474).

Mobile Crisis Response Teams (MCRTs)

The Mobile Crisis Response Teams continues to screen and assess crisis situations over the phone, and when needed deliver crisis intervention services at locations throughout the county. Call the Mobile Crisis Response Team at 1-800-704-0900, Monday through Friday, from 8 AM to 8 PM; select option #2 to request a Mobile Crisis Response Team member. If you experience a mental health crisis outside those hours, call 1-800-704-0900. A clinician is available 24 hours, 7 days per week to assess the situation and connect you to appropriate services.

Mental Health Urgent Care

Anyone with urgent psychiatric or medication needs should go to the Mental Health Urgent Care Center, a walk-in outpatient clinic for Santa Clara County residents who are experiencing behavioral health crisis and need help. The Mental Health Urgent Care Center is open from 8 AM to 10 PM daily and is located at 871 Enborg Court, Unit 100, San Jose.

Please note: Routine and non-urgent services and appointments are being replaced by telephone visits when possible.

Also, visit the BHSD website www.sccbhsd.org to access information about Coping with Stress During Infectious Disease Outbreaks available in English, Spanish, Chinese, Tagalog, and Farsi.​

BOARD OF SUPERVISORS
+

Meetings of Board Policy Committees and Advisory Boards and Commissions may be cancelled on a case-by-case basis, upon consultation with the applicable Commission Chairperson and supporting County departments. Cancellation notices will be posted on the agenda portal and at 70 W. Hedding Street, and will be sent to Commissioners and interested parties. 

For meetings of the Board of Supervisors or Board Policy Committees that are held in Board Chambers, the County’s online streaming options include our agenda portal or our YouTube stream.

CHILD SUPPORT SERVICES
+

The Department of Child Support Services​ has closed its lobby effective March 17, 2020. Please call 866-901-3212 for assistance with child support cases. Services are limited at this time. Customers can also communicate with the department electronically via CUSTOMER CONNECT.

Child support payments continue to be accepted online.​​

CLERK-RECORDER
+

In light of recent developments, including new guidance from the Governor of the State of California as well as a new Order from our Public Health Department, the Clerk-Recorder's Office will not be able to provide services for walk-in customers from March 16, 2020, until further notice.

We have a drop box located in front of the Clerk-Recorder’s Office. Please ensure that your dropped off packet is securely packaged in an envelope/mailing box. Also, please be sure to enclose a check. Visit our website listed below for our fee schedule. If unsure of the amount, state a not-to-exceed amount (NTE $) in the memo. Once the drop off request has been processed, the completed requests will be returned by mail.

Real Estate - There will be no real estate recording accepted for walk-in customers. We will process documents sent through the mail and received through our drop box inside the County Government Center at 70 W. Hedding Street, East Wing, near the entrance of the Clerk-Recorder Office. Please note that all real estate recording drop-offs will be processed and mailed out within 6 and 8 weeks.

Grantor/Grantee Index – While there are no walk-in customers allowed to use the public research area, the Clerk-Recorder’s Office can send out a .csv file through email that contains all of the recordings for the day. These files will include: date, document number, grantor/grantee, document title(s), and transfer tax paid. To receive these emails, please submit a request to clerkrecorder@rec.sccgov.org with the subject line of “Request for Recorded Documents Report” in order to be reviewed and added to our email list.

Passport Applications – Passport applications will not be accepted or processed.

Birth, Death, and Marriage Records Requests - Requests for vital records (birth, death, and marriage records) submitted online through the Vitalchek service, as well as requests received through the mail and our drop box will be processed. A completed sworn statement in addition to a notary acknowledgment is required. Completed requests will be sent through the US mail within 4 to 6 weeks.

Business Filings, Official Record Purchases - Business filings and official records (purchase of copies) submitted through the mail or the drop box will be processed. Completed requests will be sent through the US mail within 4 to 6 weeks.

Marriage Licenses Services are only available if either one or both of the parties are resident(s) of Santa Clara County. The process can be started by visiting our website below. Click on the Marriage Services tab and then the “Self-Service” Marriage Application tab. Once the application is filled out, please select “COMPLETE” and write down the Order #, Date, and Name of the submission. Further instructions will be contained on our website for completing the application process through a video conferencing application of either Skype or Zoom. 

​​​Additionally, for those couples that received a paper license prior to the Shelter in Place (SIP) Order and have not been able to have a ceremony or the license expired as a result of the SIP, please contact our office at clerkrecorder@rec.sccgov.org. with the subject line of “Marriage License.” A member of the Clerk-Recorder staff will be contacting you for further assistance.

Marriage Ceremony Service is available through video conferencing via Skype or Zoom. However, this service is only available if either one or both of the parties are resident(s) of Santa Clara County. The video conferencing ceremonies are by appointment only. Please contact our office at clerkrecorder@rec.sccgov.org with the subject line of “Marriage Ceremony.” A member of the Clerk-Recorder staff will be contacting you for further assistance.

Notary Oaths and Filing – We accept filings sent through the mail or our drop box. An e-mail can also be sent to the clerkrecorder@rec.sccgov.org. Indicate in the subject line, “Notary Oaths.” Please include the phone number where you can be reached during the day.

General Phone Calls and Emails - Phone calls, voicemails and emails may be answered based on availability of staff.


CEQA Posting per Public Resources Code section 21152(c) - To view the complete document, please check the Clerk-Recorder’s Office website.

If you have an urgent matter that is not a listed service, please contact our help desk at (408) 299-5688.

For updates and additional information, please visit the Office of the Clerk Recorder website.​​​

CONSUMER AND ENVIRONMENTAL PROTECTION AGENCY
+

Agriculture and Environmental Management

The Department of Agriculture and Environmental Management is continuing to provide essential services to the public. Please visit the Consumer and Environmental Protection Agency website and click on the specific program you are seeking assistance to learn about program hours, current services, and how to get in touch with a staff member. 

Animal Services | San Martin Animal Shelter

The Animal Shelter continues to operate regular hours but will be closed to volunteers, those wanting to license their pets, and will not be accepting/picking up healthy stray cats. Only stray dog pickup and critical public/animal health and safety issues will be responded to by Animal Control Officers at this time. To report a critical public/aniumal health issuse, please call (408) 201-0660.

Department of Environmental Health

The Department of Environmental Health office is open from 7:30am-12:30pm and 1:30-4:30pm, Monday through Friday, for assistance to essential business operations only. This includes drop-offs and pick-ups for plan reviews for retail food facilities, land use projects, and recreational health programs (spas, pools, water features, etc.). 

For all other inquiries, please email dehweb@cep.sccgov.org or call (408) 918-3400, and the office will respond within 48 hours. Please note, we are only accepting online, e-check and e-money orders for payments at this time.  

Recycling and Waste Reduction Division

Regular garbage and recycling collection services for unincorporated areas of the county are currently not effected. Bulky item collection, curbside cleanups and some additional services have been suspended in District East. Household Hazardous Waste drop off events and Community cleanups are also suspended.

Vector Control District

The Vector Control District is providing limited and modified services during these times. Educational consultations regarding nuisance vectors and animals are being provided by staff via phone and email only, at this time.  Requests for mosquitofish will be delivered at the front doors. If you are reporting a dead bird for pick up, please call 1-877-WNV-BIRD (1-877-968-2473). 

For more information and to request service, please call (408) 918-4770 or email vectorinfo@cep.sccgov.org. will continue to receive phone calls and emails, but is closed to walk-in clients. Only critical service issues, such as mosquito control, will be responded to at this time. 

​​​​​

CONTROLLER-TREASURER
+

The Controller-Treasurer Department​ is primarily a central service organization providing the backbone accounting and financial support to the operations of the departments providing direct client services. Therefore, most activities need to be retained at some level, likely reduced, to support ongoing operations Countywide. To that end, in the event of significant staffing shortages related to COVID-19, efforts will be prioritized to ensure the following essential services are retained: 

  • Payroll Unit
  • Claims Unit
  • Investment Unit
  • Debt Unit

Additional prioritized focus will be on ensuring critical aspects of the following units are supported:

  • Property Tax Unit
  • Cost Management Unit

The following functions classified as Non-Essential have impacted service levels with key duties performed primarily on a telework basis:

  • General Accounting Unit
  • Tax Roll Control
  • Internal Auditing Division
  • Administration Unit

Other related customer service impacts include the following:

  • Taxpayer face-to-face contact regarding property tax roll corrections is suspended in place of telephonic and email communication.
  • The department’s reception desk is closed.
  • All essential meetings will be required to be conducted remotely (teleconference, Skype)
  • Face-to-face interviews by Internal Audit staff, and any others performing analysis, is suspended.
CORRECTIONAL FACILITIES (MAIN JAIL/ELMWOOD)
+
In order to protect the health of inmates and staff, all visitation has been suspended. We understand that visitations are important to both those incarcerated and their loved-ones; however, this step is necessary in order to limit the spread of COVID-19. Social visits will be reestablished as soon as it’s safe to do so.

COVID-19 HEALTHCARE IN THE COUNTY JAILS AND SERVICES FOR THE REENTRY POPULATION
 
  • As the novel coronavirus (COVID-19) outbreak continues to accelerate in Santa Clara County, the County is implementing aggressive measures to prevent its spread in the County jails and juvenile facilities and to protect incarcerated youth and adults. 

  • The County of Santa Clara Health System’s Adult Custody Health Services is the health care provider to the County jails and juvenile facilities.  Healthcare staff has collaborated with the Public Health Department and, like other County healthcare providers, follows evolving best practices for COVID-19 prevention and containment. 

  • As a preventative COVID-19 measure, the Adult Custody Health Medical Director – in consultation with Public Health – recommended an immediate reduction to the adult jail population.  Since mid-March, the adult jail population has been reduced by over 400 inmates, consistent with public safety considerations, through proactive release and jail diversion efforts.  Continued efforts are underway to safely reduce the number of inmates in custody.  Custody Health staff, in collaboration with staff from the County’s Office of Reentry Services and Office of Supportive Housing, are working to link individuals leaving custody to healthcare needs and community services.  On March 20, the County established an interdepartmental team to focus specifically on working with Custody Health to complete or enhance assessments of those who are about to be released, stratify needs, assign and provide resources and services, provide temporary housing as needed, and work towards successful long-term outcomes following release.

  • On March 20, the Office of the Sheriff agreed to post the Reentry Resource Center’s modified schedule and phone number at various locations at the Elmwood Correctional Facility and forward the information to Sheriff’s Program staff.  As of March 23, the Office of Reentry Services (ORS) placed resource information in the lobbies at Elmwood Correctional Facility and the Main Jail, and is working on staffing up resource tables to connect individuals with services and resources upon release from custody.  In addition, ORS staff is following up with clients who call the Reentry Resource Center and linking those clients to services they seek, primarily information on how to obtain public benefits and access to primary health services.  

  • Custody Health staff has screened inmates for travel history to areas affected by COVID-19 since February 11.  As COVID-19 spread to Santa Clara County and involved community transmission, the County revised its screening criteria.  Beginning March 11, all inmates are pre-screened for COVID-19 symptoms before entering the jails and immediate isolation practices are implemented where necessary.  This screening practice allowed the County to identify and isolate the single COVID-19 positive individual currently in custody during the screening process, before the inmate was housed with any others currently in custody.

  • Beginning March 4, educational materials were posted throughout the jails advising staff, visitors, and inmates about COVID-19 prevention measures.  The materials also advise inmates to contact medical staff immediately if symptoms were noticed.  The County is providing ongoing education for custody and healthcare staff about COVID-19 prevention practices. 

  • Beginning March 18, the County began screening all Custody Health Services employees and contractors at the entrance prior to their regular shift to rule out any possible COVID-19 symptoms.  This screening has since expanded to cover all Custody and Probation employees.  As part of the screening, employees have their temperature checked, and are required to self-report if they have any specific symptoms. 

  • Essential in-house Custody Health services continue.  The medical sick call process continues twice a day.  Pill call is unaffected.  Inmates have continued daily access to nursing staff for healthcare needs 24 hours a day.  Essential mental health, medical, and non-routine dental care appointments are continuing.  Essential radiological services are still being provided.  Consistent with current practices in the medical community, non-urgent, non-emergent outside specialty clinics will be rescheduled.

  • Any inmate reporting symptoms consistent with COVID-19 will be immediately masked, isolated, and undergo further investigation.  Where appropriate, the inmate will be isolated pending influenza and/or COVID-19 testing.  If the inmate’s test is positive for COVID-19, the inmate will be treated using best practices for isolation and containment and will receive medical care from healthcare staff and the hospital as appropriate.

  • Medical privacy laws prevent the sharing of private medical information, which includes COVID-19 related information.  Accordingly, the County cannot share personal health information about inmates with friends and family.  Legal guardians of incarcerated minors are entitled to medical information. 

  • Consistent with practices throughout the County, Public Health is notified about all positive COVID-19 results.
COUNTY 9-1-1 COMMUNICATIONS
+

​County 9-1-1 Communications​ is staffed with essential employees at both the 9-1-1 Center and the technical radio shop. There may be a delay in answering non-emergency calls but that would only be in the event of an uptick in the number of emergency calls.​

COUNTY COUNSEL
+

The Office of the County Counsel reception desk at 70 W. Hedding Street is not staffed, but is available for deliveries. Phone calls to the Office’s main line are answered during business hours (8:00 a.m. – 12:00 p.m. and 1:00 p.m. to 5:00 p.m.). The Office of the County Counsel continues to provide legal advice and support to the County of Santa Clara Board of Supervisors and all County agencies and departments through staff working off-site, and a minimum number of on-site staff.​​

COUNTY FIRE
+

County Fire​ has suspended all station tours, public education presentations, touch-a-truck events, apparatus displays, auction dinners,​ fire safety talks, blood pressure screenings, and other public events until further notice.​

COUNTY LIBRARY SYSTEM
+
All eight libraries throughout the Santa Clara County Library District are closed and Bookmobile services suspended until further notice. SCCLD recommends patrons hold onto physical library materials on loan until the libraries reopen. No late fees will be assessed on materials returned when libraries reopen.

The following online library services are available for free through the website:

  • Community updates and critical information to the public
  • Ebooks, audiobooks
  • Streaming videos, movies, tv and music
  • Study resources including online tutors and homework help
  • eMagazines and news
  • Research resources
  • Online storytime for children and families
  • Free online library eCard registration for Santa Clara County residents

For more information, visit https://sccld.org/​.

DISTRICT ATTORNEY'S OFFICE
+

The DA’s Office​ has worked with its justice system partners to take measures to reduce the number of people in jail and the number of in-person court hearings. 

Court deadlines for arraignments and trials are being extended, and discussions are ongoing regarding the possibility of conducting arraignments and other hearings through video conferencing. At this point, trials in progress will continue to conclusion. 

The Office will remain open to the public for general business and victim services, but in-person staffing has been significantly reduced.
DIVISION OF EQUITY AND SOCIAL JUSTICE
+

The Division of Equity & Social Justice (DESJ) has taken number of precautionary measures to ensure the health and safety of our staff and residents. Such measures include placing on hold any activities, including meetings, workshops, or other face-to-face gatherings, and, to the extent possible, providing services remotely.

Please refer to the following contact list for any further information:

Division of Equity & Social Justice: Mike Gonzalez Mike.Gonzalez@ceo.sccgov.org or shannon.balco@ceo.sccgov.org

Office of Cultural Competency: Arcel Blume - Arcel.Blume@ceo.sccgov.org

Office of Census 2020: Nick Kuwada - nicholas.kuwada@ceo.sccgov.org

Office of Gender Based Violence Prevention: Carla Collins - Carla.Collins@ceo.sccgov.org

Office of LGBTQ Affairs: Maribel Martinez - Maribel.Martinez@ceo.sccgov.org

Office of Immigrant Relations: Mike Gonzalez – Mike.Gonzalez@ceo.sccgov.org

Office of Labor Standard Enforcement: Betty Duong - betty.duong@ceo.sccgov.org

Office of Women Policy: Protima Pandey - protima.pandey@ceo.sccgov.org​​​

EMERGENCY MEDICAL SERVICES
+

As an essential service, the Santa Clara County Emergency Medical Services​ (EMS) System will continue to respond to 9-1-1 calls for medical emergencies. We want to remind everyone that 9-1-1 use should be reserved for a medical emergency, especially one that requires immediate medical attention. ​

EMPLOYEE SERVICES AGENCY
+

For the Employee Services Agency, in-person customer service will be discontinued until further notice, including one-on-one meetings, new employee orientations, and retiree medical enrollment sessions.

Written examinations for cadets have also been postponted until at least June 13. (Impacted candidates will be rescheduled when the new exam dates have been determined.) All other examinations are continuing while observing public health orders to limit size of groups, maintain social distancing and allowing flexibility in rescheduling exams.

Service will continue to be provided using SKYPE, phone, or email. The one exception will be for issuing ID badges to employees, which will continue to be done in-person for those who need their picture taken.

Please call or email the department’s or section’s assigned Human Resources Assistant with specific information as to the needs, question, or concerns. The Service Center or Human Resources Assistant will then contact you to discuss the issue or arrange a time for a SKYPE or phone meeting.​​​

HOSPITALS AND CLINICS
+

Elective, non-urgent surgeries and other procedures are being cancelled and will be rescheduled when appropriate at all three public hospitals and clinics. Additionally, the following services may be reduced:

  • Routine and non-urgent appointments in primary care and specialty care clinics for both adults and children, to be replaced by telephone visits where possible;
  • Student education programs including those for medical, nursing, pharmacy, and ancillary (such as radiology and respiratory);
  • Non-core post-graduate training rotations;
  • Clean Slate Program for tattoo removal;
  • High Risk Infant Visitation Program, to be replaced by telephone follow-up where appropriate; Volunteer Programs;
  • Reduction of Pharmacy hours at some locations;
  • Administrative and support activities that do not directly impact critical services will also be reduced.

For updates on visitor policy, visit the Santa Clara Valley Medical Center website​.

​​​​

MEDIATION AND OMBUDS SERVICES
+

The Office of Mediation and Ombuds Services (OMOS) is open and conducting all business operations by phone, email and video conference.

The County recently passed a moratorium on evictions during the COVID-19 pandemic. As a part of the County’s comprehensive approach to executing this measure, OMOS’ mediation services are being used to address any conflicts that may arise as a result of this moratorium on Unlawful Detainer/eviction matters. More importantly, mediation is an effective way for landlords and tenants to proactively and productively discuss the payment of rent that is owed, once the moratorium lifts.

OMOS helps parties have difficult conversations, generate options, and reach voluntary resolution of their conflicts but does not provide legal advice. We offer help in English and Spanish.

For more information about all of OMOS’ mediation services, visit our webpage www.sccgov.org/omos. To reach a mediator about cases related to landlord, tenant or eviction issues contact OMOS’ County Community Mediation Program at (408) 993-4130 or email opencase@ceo.sccgov.org. ​

MEDICAL EXAMINER-CORONER
+

For the safety of our employees and the community during the COVID-19 pandemic, the Office of the Medical Examiner-Coroner​ will remain open to the public during regular business hours: 8 a.m. to 4:30 p.m. To better assist you, please call the Medical Examiner-Coroner’s Office (408-793-1900) with your requests so we can process these more expeditiously either by phone or electronically. Please be mindful that the Medical Examiner-Coroner’s Office adheres to social distancing and the Public Health Officer’s directives. If you need to come to the Medical Examiner-Coroner’s Office, families are asked to designate one person to enter and conduct business with us to assure best practices are being followed and social distancing is maintained. Families are asked to designate one person to enter and conduct business with the Medical Examiner-Coroner as to assure best practices are being followed. ​

PARKS AND RECREATION
+

Parks and Recreation​ will keep areas open that are conducive to safe social distancing. However, all public gathering areas in County Parks are closed including: visitor centers, museums, velodrome, dog parks, Fields Sport Park, all campgrounds/campsites/group camp areas, group picnic areas. All special events, recreation and education programs are cancelled.

Minimized park crews will be maintaining and ensuring safety of park users in the open space and trail areas that remain open. Restrooms in key locations will be left open 24 hours.

For private events, reservations and Special Use Permits, the Department is suspending its cancellation policy. The public may cancel any events or reservations with a full refund.​​

PLANNING AND DEVELOPMENT
+

The Department of Planning and Development will only be providing essential public services that are necessary to protect the health, safety, and welfare of our community. To facilitate these measures, all non-essential staff will be working remotely. 

Based on an updated “Shelter In Place” order issued March 31, 2020 by the County Health Officer, and in light of COVID-19 response measures from the Governor of the State of California ,  commencing Wednesday, April 1, through Friday, May 1, 2020,  the Department of Planning and Development (DPD) will be providing Essential Governmental 

DPD Essential Governmental Functions are limited to protect the health, safety, and welfare of our community and shall be performed in compliance with Social Distancing Requirements to the greatest extent feasible

The DPD office will be open during normal business hours: 8:00 a.m. - 5:00 p.m. (Monday – Friday) to provide essential public services. Only the types of construction and building inspections listed below are permissible.

Construction and Building I​nspections

  1. ​Fleet and Facilities (FAF) projects;
  2. Public Works projects (03/20/2020), if specifically designated as an Essential Governmental Function by the lead governmental agency;
    1. Maintenance, operation, or repair of Essential Infrastructure (i.e. airports, utilities (including water, sewer, gas, and electrical), oil refining, roads and highways, public transportation, solid waste facilities (including collection, removal, disposal, and processing facilities), cemeteries, mortuaries, crematoriums, and telecommunications systems (including the provision of essential global, national, and local infrastructure for internet, computing services, business infrastructure, communications, and web-based services);
  3. Medical and Health Care-related facilities (03/20/2020);
  4. Housing Construction;
    1. ​Affordable housing that is or will be income-restricted, including multi-unit or mixed-use    development, shelters and temporary housing. 
    2. Occupied Residences exposed to weather/elements (Note: Including roofs, siding and room additions); Occupied Residences without a kitchen or bathroom, if that work cannot be delayed;
    3. Property damage – Fire, water damage, etc.
  5. Water Heater, Furnaces, electrical services, sanitary sewers, and water services, as necessary to ensure that a residence or a building is safe, sanitary and habitable, if that work cannot be delayed.​

If you need an emergency permit, please call (408) 299-5700 and your call or message will be addressed as soon as possible. For non-emergency inquiries, please fill out the Non-Emergency Inquiry form​. The non-emergency inquiry will be reviewed daily and will be responded to on a case-by-case basis. Please note: responses to non-emergency inquiries could be delayed.

For more information, visit the Department's website.​​​​​

PRETRIAL SERVICES
+

Pretrial Services is operating with essential staff only and therefore, is only able to perform the following essential safety services:

  1. Jail Assessment Reports (JARS with criminal histories, which may be reduced to probable cause determinations only)
  2. Backgrounds for Family Court protective order decisions
  3. Pretrial release supervision, focusing on higher risk-higher needs

Other impacts:

  • Jail Assignment: criminal histories and reports only (not interviews) 
  • Family Court Services: backgrounds for protective orders only
  • Supervision: done by phone, but may be delayed 
  • Main Pretrial Office:
    • Phones: staffed, but calls are being prioritized based on nature of request and some callers may experience delays
    • Walk-ins: no in-person visits
    • Drug Testing: suspended 
  • Court Attendance: suspended
​​​​​For more information, visit the Office of Pretrial Services website​.
PROBATION DEPARTMENT
+

At Probation Department locations that are currently open, response time to phone calls and messages may take longer or may be delayed until after the shelter-in-place order expires, is rescinded or superseded on or before April 7, 2020.

Juvenile Probation Office
The lobby remains open during normal business hours with limited access to the Court building.

Juvenile Hall
840 Guadalupe Parkway
San Jose, CA 95131

Juvenile Hall operations continue. In-person visitation has been suspended, and there will be increased use of telephone and virtual visits for youth and their families. All programming provided by community-based organizations will be suspended. The Probation Department is collaborating with the Santa Clara County Office of Education to continue offering educational services for youth at Juvenile Hall remotely. No school staff will be on site.

William F. James Ranch

Morgan Hill, CA

James Ranch operations continue. In-person visitation has been suspended, and there will be increased use of telephone and virtual visits for youth and their families. All programming provided by community-based organizations will be suspended. The Probation Department is collaborating with the Santa Clara County Office of Education to continue offering educational services for youth at the Ranch remotely. No school staff will be on site.

Adult Probation

Main Office
2314 N. First St.
San Jose, CA 95131
408-435-2000

The office is currently open during normal business hours for clients, although walk-ins are strongly discouraged. Most appointments have been deferred.

North County Office
270 Grant St.
Palo Alto, CA 94306

This office is open to the public on a limited basis.

South County Office
17275 Butterfield Blvd., Suite C
Morgan Hill, CA 95037

This office is open to the public on a limited basis.​

PROCUREMENT
+

The Procurement Department ​offices will be closed to the public for appointments. However, the department is still accepting phone calls. Please call the main line at 408-491-7400.

The property disposal warehouse is closed and will not accept drop offs. Please call 669-333-4624 or email surplusproperty@prc.sccgov.org to make future appointments.​​

PUBLIC DEFENDER
+

The Public Defender Office is operating with essential staff only but continues to make every effort to provide essential services to our clients. The information below is the most current information we have at this time. 

Client Represenation:
The court has significantly limited its operation for the next several weeks. The Santa Clara County Superior Court has information about its current operation on its website​.

Public Defender Office continues to represent clients in court on the following types of cases at the following courthouses:

Hall of Justice in San Jose, located at 190 W. Hedding Street
1. In custody misdemeanor arraignments – D.42
2. In custody felony arraignments – D.23 
3. Palo Alto/Morgan Hill In Custody arraignments – D.24
4. Family Violence arraignments (In custody and Out of Custody) – D.46
5. Violation of Probation arraignments – D.24 (Thursday at 9:00)
6. Preliminary Hearings – D.39, D.32 and D.34
Family Justice Center in San Jose, located at 201 N. 1st Street
1. Emergency Mental Health Reviews -D.61
Juvenile Justice Center in San Jose, located at 840 Guadalupe Parkway
1. Detentions and Jurisdictional Hearings

Alternate Defender Office​ continues to represent clients in court on the following types of cases at the following courthouses:

Hall of Justice in San Jose, located at 190 W. Hedding Street
1. In custody felony arraignments – D.23
2. Family Violence arraignments (In custody and Out of Custody) – D.46
3. Preliminary Hearings – D.39, D.32 and D.34
Family Justice Center in San Jose, located at 201 N. 1st Street
1. Emergency Mental Health Reviews -D.61
Juvenile Justice Center in San Jose, located at 840 Guadalupe Parkway
1. Detentions and Jurisdictional Hearings

All other criminal cases are being continued. To get more information about your case, you can use the Court's public portal. If you do not have an attorney and need further assistance, please call the court at (408) 882-2700 (press 8 then 0). You can also reach the Criminal Court Clerk's Office at 408-808-6600 (press 4 then 1). 

Seeking release of in custody defendants:
PARR Unit is working night and day to obtain release for individuals who are still incarcerated through collaboration with the Court, DA, Sheriff and Pretrial Services. We have gotten roughly 400 individuals released through this process.

Post custody release assistance:
PDO is also working to assist individuals once they are released, in conjunction with the Reentry Resource Center and the Emergency Operations Center.

Out of Custody In-Take Interviews:
PDO has suspended office in-take interviews. All interviews will be conducted by phone. If you already scheduled an interview a paralegal will call you at the scheduled time. You can call (408) 299-7700 if you need to schedule an interview or need to reschedule it.

Immigration Outreach:
PDO continues to provide immigration outreach. Please call (408) 299-7061. 

Offices:
PDO Main Office: 120 W. Mission Street, San Jose – Office remains open to assist walk in clients, but phone calls are strongly encouraged if possible. You can call (408) 299-7700.

Investigation Unit: 701 Miller Street (2nd Floor only), San Jose – CLOSED (Call PDO Main)

South County: 17275 Butterfield Blvd, Suite B, Morgan Hill – CLOSED (Call PDO Main)

North County: 231 Grant Avenue, Palo Alto – CLOSED (Call PDO Main)​​​​​​​​​​

PUBLIC HEALTH DEPARTMENT
+

Please call 2-1-1 with questions about programs and resources available in response to the novel coronavirus. Telephone (408) 885-3980 to reach the Public Health Department with questions about COVID-19.

 

Many public health services are modified.

 

California Children’s Services benefits and eligibility staff are available by phone at (408) 793-6200. In-person physical therapy and occupational therapy appointments are cancelled. The Medical Therapy staff are available by calling (408) 793-5900, or you can contact your child’s assigned therapist by email.

 

WIC, the Women, Infants and Children Special Supplemental Nutrition Program, is providing services by phone at (408) 792-5101. All WIC offices operated by the County of Santa Clara are temporarily closed to all in-person appointments.

 

STD Testing is limited to patients meeting certain criteria.

 

Needle Exchange services that distribute clean syringes are available from 5 p.m. to 7 p.m. on Tuesday in the Crane Center parking lot at 976 Lenzen Avenue in San Jose. Safe injection kits can be picked up, Monday through Friday 8 a.m. to 5 p.m. at the Public Health Pharmacy located at 976 Lenzen Avenue. You can also purchase syringes at your local pharmacy without a prescription. For more information call (408) 792-5529, Monday thought Friday 8 a.m. to 5 p.m. to speak with staff.

 

Pharmacy services continue to be available at 976 Lenzen Avenue and 725 E Santa Clara Street in San Jose. All other Public Health Department buildings are closed to the public.

 

The Office of Vital Records and Registration at 976 Lenzen Avenue in San Jose continues to register births and deaths, and provide burial permits.

 

Tuberculosis prevention staff are providing most service remotely, rather than in-person, offering televisits and electronic Directly Observed Therapy.

 

Many other scheduled appointments and meetings are canceled, or moved online. Please call ahead for information on program modifications.

 ​

​​​​

REENTRY SERVICES
+
Update, 5/1/20

During the COVID-19 shelter in place directive if you need services through the Reentry Resource Centers (RRCs) in San Jose or Gilroy, please see options for connecting to services below and refer to the links at the end of this message. Services are subject to change. The Reentry Resource Center in San Jose is conducting limited client registration and service triage 8am-5pm. You can call 408-535-4299 for information, to speak with a staff member or to leave a clear message with your name, phone number and question. Someone will return your call. Thank you and stay safe.

Dear Community,

In response to the COVID-19 pandemic and adherence to the Public Health Department guidelines to slow the spread of the virus, services at the San Jose Reentry Resource Center (RRC) have been limited but are now starting to expand. Please see the list of services and how to access them below.

The Mission Street Sobering Center at the RRC remains open to law enforcement agencies and emergency departments. Information for various services will be posted at the entrances of the San Jose RRC and the South County RRC for clients to access upon visiting the centers and on the County website at www.sccgov.org/reentry​See links below for more resources.

Effective Wednesday, March 18, 2020 the South County RRC in Gilroy is closed to the public. Clients can call the San Jose RRC main number at (408) 535-4299. Staff are available to respond remotely via phone or e-mail, although response time may be slower than normal.

Office of Reentry Services’ (ORS) contracted community-based organizations such as service navigators, employment providers, and legal service providers, continue to serve clients to the best of their ability. Individuals seeking services should call the RRC main number (408) 535-4299 and leave a message stating their specific needs and RRC staff will contact providers who will in turn call the client. Providers are also focusing on establishing contact with currently enrolled clients.

Below are key updates on various services and programs at the San Jose RRC:

  • Reentry Resource Center in San Jose is conducting limited client registration and service triage from 8am - 5pm. You can call 408-535-4299 for information.
  • Mobile Medical Unit (MMU) is available to clients on Mondays from 8:30am-12:00pm (medicine/psychiatry) and 1:00pm-4:00pm (psychiatry only), Wednesdays from 12:00pm-5:00pm (medicine/psychiatry), Thursdays 8:00am-12:00pm (medicine/psychiatry by referral only) and Fridays 8:00am-5:00pm (medicine/psychiatry). Medical Mobile Unit group sessions are scheduled as one-on-one sessions until further notice.
  • Office of Supportive Housing (OSH) provides housing support services to clients at the RRC Tues. – Fri. 8am-5pm and by phone. Clients can call the San Jose RRC main number (408) 535-4299 and an OSH Community Worker will respond within one business day.
  • Social Services Agency is available at the RRC for in-person screenings and applications for General Assistance, CalFresh (food stamps), and Medi-Cal Mon. - Fri. 8am – 12pm. Clients can also access information for these services via telephone and online at www.mybenefitscalwin.org or 1-877-962-3633. For EBT inquiries, call 1-877-328-9677.
  • Behavioral Health Services Department is available at the RRC for mental health and substance use treatment services assessments and referrals on Mon. from 8am-12pm, Wed. 1pm-5pm & Fri. 8:30am-12:30pm. Screenings are also available by calling Gateway for Substance Use Services at 800-488-9919 or the Mental Health call center: 800-704-0900.
  • RRC outpatient and case management groups are suspended until further notice. In lieu of groups, clinicians will remotely conduct sessions by phone.
  • Faith Based Services at the RRC are available Fri. 8am - 5pm. Please call to make an appointment: 408-535-4274. 
​Faith Based Centers in the community continue to provide limited services to those released from custody. Please call for an appt. or intake over the phone prior to visiting:
      • ​​Destiny (located at Bible Way Christian Center) 2090 Oakland Road San Jose, CA 95131, (408) 571-2222 ext. 18 After Hours (408) 599-8989
      • ​Good Samaritan Project (located at Cathedral of Faith) 2315 Canoas Garden Ave., San Jose, CA 95125 (408) 979-3043 After Hours (408) 841-0676
      • Mission Possible (located at Maranatha Christian Center) 1811 South 7th St., San Jose, CA 95112 (408) 280-0145 After Hours (408) 499-4064
      • ​Bridges of Hope (located at John XXIII Multi-Services Center) 195 E. San Fernando St., San Jose, CA 95112 (408) 582-3306 After Hours (408) 528-4003

    • Custodial Alternative Supervision Program (CASP) participants are not required to report to the RRC until further notice.
    • Weekend Worker Program (WWP) participants are not required to report to the RRC until further notice.
    • AB 109 Probation Assessment Team Individuals recently released from State Prison or the County Jail formerly required to report to this team at the RRC should now call the officer of the day at 408-535-4244.
    • Parole Program continues to be administered by Reentry Services which navigates current service referrals from Parole agents. Parole program rehabilitation counselors will contact clients via phone and text.
    • Public Defender’s Record Clearance Program (expungement) is operational via telephone only, including processing intake of new clients. Please call (408) 535-4290, leave a clear message and PDO staff will respond.
    • Child Support Services will be available via email and phone. Please contact Estelle Tanaka at Estelle.tanaka@css.sccgov.org or at (408) 503-5471.
    • San Jose City College courses on Wednesday evenings will be held on-line through May 22, 2020.
    • Financial Coaching is available for financial matters, help applying for unemployment, or filing taxes, clients can call 408-918-5199 and leave a message or email sparkpoint@sjeccd.edu.
    • First 5 Program specialists are available by phone or email to connect families to resources and information including food pantries and meals, diaper and formula distribution, behavioral health services for families and unemployment and workers’ pay. Please call (408) 260-3773 or email jonathan.velaquez@first5kids.org.
    • Peer Mentor Roundtable meetings are on hold until further notice.
    • Housing Workshops are on hold until further notice.
    • Reentry Services contracted in-custody programming is on hold until further notice.

    The Office of Reentry Services is currently working with key stakeholders to establish discharge plans for specific individuals released from the County Jails for supportive reentry services.

    To ensure individuals released from custody get information and linkage to support services immediately upon release, the Reentry Resource Center in collaboration with the Public Defender’s Office, Faith Based Reentry Centers and reentry contracted providers are staffing a resource table at Elmwood Correctional Facility in Milpitas seven days a week.

    The Public Health Department’s website contains ongoing updates about COVID-19 and resources.

    With updates coming rapidly, these precautionary measures are subject to change. We remain committed to serving our clients the best we can during these challenging times. Be safe and well.​

    ​​​​​
    Resource Links:

    --------

    ​​Actualizaciones sobre servicios adicionales por fases a través de los centros de recursos de reingreso y sus socios durante COVID-19

    Español ? La enciclopedia gratuita

    Actualizado 5/1/20

    Durante la directiva COVID-19 de quedarse en casa, si necesita servicios a través de los Centros de Recursos de Reingreso (RCC) en San José o Gilroy, consulte las opciones para conectarse a los servicios a continuación y consulte los enlaces al final de este mensaje. Los servicios están sujetos a cambios.  El Centro de Recursos de Reingreso en San José está llevando a cabo un registro limitado de clientes y un triaje de servicio de 8am-5pm. Puede llamar al 408-535-4299 para obtener información, para hablar con un miembro del personal, o para dejar un mensaje claro con su nombre, número de teléfono y pregunta. Alguien te devolverá tu llamada. Gracias y mantente a salvo.

    Querida comunidad,

    En respuesta a la pandemia COVID-19 y la adhesión a las directrices del Departamento de Salud Pública para frenar la propagación del virus, los servicios en el Centro de Recursos de Reingreso de San José (RRC) han sido limitados, pero ahora están empezando a expandirse. Consulte la lista de servicios y cómo acceder a ellos a continuación.

    El Centro de Sobriedad de Mission Street en la RRC sigue abierto a los organismos encargados de hacer cumplir la ley y a los departamentos de emergencia. La información para diversos servicios se publicará en las entradas de la RRC de San José y la RRC del Condado Sur para que los clientes accedan al visitar los centros y en el sitio web del Condado en www.sccgov.org/reentry. Consulte los enlaces a continuación para obtener más recursos.

    A partir del miércoles 18 de marzo de 2020, el Centro de Recursos en Gilroy está cerrado al público. Los clientes pueden llamar al número principal de San José RRC al (408) 535-4299. El personal está disponible para responder de forma remota por teléfono o correo electrónico, aunque el tiempo de respuesta puede ser más lento de lo normal.

    Las organizaciones comunitarias contratadas por la Oficina de Servicios de Reingreso, como navegantes de servicios, proveedores de empleo y proveedores de servicios legales, continúan sirviendo a los clientes lo mejor que pueden. Las personas que buscan servicios deben llamar al número principal de RRC (408) 535-4299 y dejar un mensaje indicando sus necesidades específicas y el personal de RRC se pondrá en contacto con los proveedores que a su vez llamarán al cliente. Los proveedores también se están centrando en establecer contacto con los clientes inscritos actualmente.

    A continuación, se presentan actualizaciones clave sobre diversos servicios y programas en el RRC de San José:

    • El Centro de Recursos de Reingreso en San José está llevando a cabo un registro limitado de clientes y un triaje de servicio de 8 am a 5pm. Puede llamar al 408-535-4299 para obtener información.
    • Unidad Médica Móvil (MMU) está disponible para los clientes los lunes de 8:30am-12:00pm (medicina/psiquiatría) y 1:00pm-4:00pm (psiquiatría solamente), miércoles de 12:00pm-5:00pm (medicina/psiquiatría), jueves 8:00am-12:00pm (medicina/psiquiatría solo por referencia) y los viernes 8:00am-5:00pm (medicina/psiquiatría). Las sesiones de grupo de la Unidad Móvil Médica se programan como sesiones uno a uno hasta nuevoaviso.
    • Oficina de Vivienda de Apoyo (OSH) proporciona servicios de apoyo de vivienda a los clientes de martes a viernes 8am-5pm y por teléfono. Los clientes pueden llamar al número principal de San José RRC (408) 535-4299 y un trabajador comunitario de OSH responderá dentro de un día.
    • La Agencia de Servicios Sociales está disponible en la RRC para exámenes en persona y solicitudes de Asistencia General, CalFresh (estampillas de alimentos) y Medi-Cal lunes - viernes 8am – 12pm. Los clientes también pueden acceder a la información de estos servicios por teléfono y por internet en mybenefitscalwin.org o 1-877-962-3633. Para consultas de EBT, llame al 1-877-328-9677.
    • El Departamento de Servicios de Salud Conductual está disponible en el RRC para evaluaciones y referencias de servicios de salud mental y uso de sustancias los lunes de 8am-12pm, miércoles 1pm-5pm, y viernes 8:30am-12:30pm. Los exámenes también están disponibles llamando a Gateway para servicios de uso de sustancias al 800-488-9919 o al centro de llamadas de salud mental: 800-704-0900.
    • Los grupos ambulatorios y de gestión de casos de RRC se suspenden hasta nuevo aviso. En lugar de grupos, los clínicos realizarán sesiones de forma remota por teléfono.
    • Los servicios basados en la fe en el RRC están disponibles de lunes a viernes de 8am a 5pm. Por favor llame para hacer una cita: 408-535-4274. 

      Los Centros Basados en la Fe en la comunidad continúan proporcionando servicios limitados a los que están liberados de la custodia. Por favor llame para hacer una cita o una admisión por teléfono antes de visitar:
    • Destiny (ubicado en Bible Way Christian Center)2090 Oakland Road San Jose, CA 95131 (408) 571-2222 ext. 18 Después del horario (408) 599-8989
    • Good Samaritan Project (ubicado en Catedral de la Fe) 2315 Canoas Garden Ave., San José, CA 95125 (408) 979-3043 Después del horario (408) 841-0676
    • Misión Posible (ubicado en Maranatha Christian Center) 1811 South 7th St., San José, CA 95112(408) 280-0145 Después del horario (408) 499-4064
    • Bridges of Hope (ubicado en el Centro de Servicios Múltiples Juan XXIII) 195 E. San Fernando St., San José, CA 95112 (408) 582-3306 Después del horario (408) 528-4003
    • Los participantes del Programa de Supervisión Alternativa de Custodia (CASP) no están obligados a reportarse al RRC hasta nuevo aviso.
    • El Programa de Trabajadores de Fin de Semana (WWP) no están obligados a reportar al RRC hasta nuevo aviso.
    • AB 109 Equipo de Evaluación de Libertad Condicional Individuos recientemente liberados de la Prisión Estatal o la Cárcel del Condado anteriormente requeridos a reportar al RRC ahora deben llamar al oficial del día al 408-535-4244.
    • El Programa de Libertad Condicional continúa siendo administrado por los Servicios de Reingreso que navegan las referencias de servicio actuales de los agentes de libertad Los consejeros de rehabilitación del programa de libertad condicional se pondrán en contacto con los clientes por teléfono y texto.
    • Programa de Compensación de Registros del Defensor Público (expungement) está operativo solo por teléfono, incluyendo el procesamiento de la ingesta de nuevos clientes. Llame al (408) 535-4290, deje un mensaje claro y el personal responderá.
    • Los Servicios de Manutención Infantil estarán disponibles por correo electrónico y teléfono. Póngase en contacto con Estelle Tanaka al tanaka@css.sccgov.org o al (408) 503-5471.
    • Los cursos de San Jose City College los miércoles por la noche se llevarán a cabo por internet hasta el 22 de mayo de
    • El Coaching Financiero está disponible para asuntos financieros, ayuda para solicitar el desempleo, o presentar impuestos, los clientes pueden llamar al 408-918-5199 y dejar un mensaje o correo electrónico sparkpoint@sjeccd.edu. 
    • Los especialistas del programa First 5 están disponibles por teléfono o correo electrónico para conectar a las familias con recursos e información, incluyendo despensas de alimentos y comidas, distribución de pañales y fórmulas, servicios de salud conductual para las familias, y el desempleo y el pago de los Llame al (408) 260-3773 o envíe un correo electrónico a jonathan.velaquez@first5kids.org.
    • Las reuniones de la Mesa Redonda de Mentores Pares están en espera hasta nuevo aviso.
    • Los talleres de vivienda están en espera hasta nuevo aviso.
    • Los servicios contratados de reingreso que proveen programación bajo custodia están en espera hasta nuevo aviso.


    La Oficina de Servicios de Reingreso está trabajando actualmente con las partes interesadas para establecer planes de descarga específicos para individuos liberados de las cárceles del condado para servicios de reingreso y de apoyo.

    Para garantizar que las personas liberadas de la custodia obtengan información y vinculación con los servicios de apoyo inmediatamente después de su liberación, el Centro de Recursos de Reingreso en colaboración con la Oficina del Defensor Público, los Centros de Reingreso basados en Fe, y los proveedores contratados de reingreso están trabajando en una mesa de recursos en el Centro Correccional de Elmwood en Milpitas los siete días de la semana.

    El sitio web del Departamento de Salud Pública contiene actualizaciones continuas sobre COVID-19 y recursos.

    Con las actualizaciones que llegan rápidamente, estas medidas de precaución están sujetas a cambios. Seguimos comprometidos a servir a nuestros clientes lo mejor que podemos durante estos tiempos difíciles. Por favor, estén a salvo y estén bien.

    Enlaces de recursos:

    ----

    Các Dịch Vụ Bổ Sung Qua Văn Phòng Các Nguồn Giúp Đỡ

    Để Tái Hội Nhập Vào Đời Sống Và Các Cơ Quan Hợp Tác

    Trong Giai Đoạn Dịch COVID-19

     

     Español | Tiếng Việt

     

    Cập nhật ngày 1 tháng 5 năm 2020

    Trong thời gian chỉ thị Ở yên trong Nhà vì dịch COVID-19 có hiệu lực, nếu cần được giúp đỡ qua văn phòng Các Nguồn Giúp Đỡ Để Tái Hội Nhập Vào Đời Sống (RRCs) San Jose hoặc Gilroy, vui lòng xem các chọn lựa dưới đây và vào các trang mạng ở phần cuối thông tin này để tham khảo. Dịch vụ có thể thay đổi. Trung Tâm RRC San Jose đang ghi danh và thẩm định cho một số khách hàng giới hạn, từ 8 giờ sáng đến 5 giờ chiều. Muốn biết thêm chi tiết, hãy gọi số 408-535-4299 để nói chuyện với nhân viên, hoặc để lại lời nhắn với tên họ, số điện thoại và câu hỏi. Chúng tôi sẽ gọi lại. Xin cám ơn và hãy nhớ giữ an toàn.

    Thư gởi Cộng Đồng,

    Để đối phó với đại dịch COVID-19 thể theo hướng dẫn của Sở Y Tế Công Cộng nhằm làm chậm sự lây nhiễm, vừa qua các dịch vụ của Trung Tâm RRC San Jose đã bị hạn chế, nhưng hiện nay lại được nới rộng ra. Hãy xem danh sách các dịch vụ để được giúp đỡ.

    Dịch vụ của Trung Tâm Giúp Cai Nghiện Rượu Đường Mission (Mission Street Sobering Center) tại RRC vẫn mở cửa phục vụ các cơ quan công lực và cấp cứu. Thông tin về dịch vụ sẽ được niêm yết ở lối vào của RRC San Jose và RRC phục vụ khu vực phía nam tại Gilroy cho những khách hàng ghé đến trung tâm, hoặc trên trang mạng của Quận Hạt www.sccgov.org/reentry. Hãy vào các trạng mạng dưới đây để biết thêm chi tiết.

    Kể từ Thứ Tư, ngày 18 tháng Ba năm 2020, RRC phục vụ khu vực phía Nam tại Gilroy đã đóng cửa không tiếp khách. Khách hàng có thể gọi đường dây chính của RRC San Jose số (408) 535-4299. Sẽ có nhân viên trả lời từ xa qua điện thoại hoặc qua điện thư, tuy thời gian hồi đáp có thể chậm hơn bình thường. 

    Các tổ chức trong cộng đồng có hợp đồng với Văn Phòng Dịch Vụ Giúp Tái Hội Nhập (Office of Reentry Services -ORS) như để hướng dẫn đến các dịch vụ, giúp tìm việc làm, cho nhu cầu về pháp lý, sẽ tiếp tục giúp đỡ khách hàng một cách tối đa trong khả năng của họ. Những ai cần được giúp đỡ, hãy gọi đường dây chính của RRC số (408) 535-4299 và để lại lời nhắn cho biết nhu cầu cụ thể là gì và nhân viên RRC sẽ liên lạc các cơ quan có hợp đồng để rồi sau đó các cơ quan này sẽ gọi lại cho khách hàng. Các cơ quan này cũng chú trọng vào việc thiết lập liên lạc với các khách hàng đã ghi danh. 

    Dưới đây là các cập nhật chính về những dịch vụ và chương trình khác nhau tại RRC San Jose:

    • Trung Tâm Các Nguồn Giúp Đỡ Để Tái Hội Nhập Vào Đời Sống (RRC) tại San Jose hiện có ghi danh và thẩm định cho một số khách hàng giới hạn, từ 8:00 sáng đến 5:00 chiều. Quý vị có thể gọi số 408-535-4299 để biết thêm chi tiết.
    • Đơn Vị Y Tế Lưu Động (MMU) phục vụ khách hàng vào các Thứ Hai từ 8:30 sáng-12:00 trưa (thuốc men/tâm trí) và từ 1:00 trưa-4:00 chiều (chỉ cho tâm trí), các Thứ Tư từ 12:00 trưa-5:00 chiều (thuốc men/tâm trí), các Thứ Năm từ 8:00 sáng-12:00 trưa (thuốc men/tâm trí, theo hẹn) và các Thứ Sáu từ 8:00 sáng-5:00 chiều (thuốc men/tâm trí). Các buổi hẹn với Đơn Vị Y Tế Lưu Động sẽ là các buổi hẹn cá nhân cho đến khi có thông báo mới.
    • Văn Phòng Hỗ Trợ Chỗ Ở (OSH) có các dịch vụ hỗ trợ khách hàng tại RRC vào Thứ Ba – Thứ Sáu từ 8:00 sáng-5:00 chiều, và qua điện thoại. Khách hàng có thể gọi RRC San Jose số (408) 535-4299 và nhân viên OSH sẽ gọi lại trong vòng một ngày làm việc.
    • Sở Xã Hội sẽ thẩm định và giúp nộp đơn các chương trình Trợ Cấp Tổng Quát GA, CalFresh (Thực phẩm),và bảo hiểm y tế Medi-Cal cho khách hàng đích thân đến RRC từ Thứ Hai – Thứ Sáu, từ 8:00 sáng đến 12:00 trưa. Khách hàng cũng có thể biết thêm thông tin về các dịch vụ này qua điện thoại và qua mạng tại mybenefitscalwin.org hoặc gọi số 1-877-962-3633. Nếu có thắc mắc về thẻ EBT, hãy gọi số 1-877-328-9677.
    • Văn Phòng Dịch Vụ Hành Vi Tâm Trí thẩm định và giới thiệu giúp đỡ điều trị sức khỏe hành vi tâm trí và cai nghiện vào Thứ Hai từ 8:00 sáng -12:00 trưa, Thứ Tư từ 1:00 -5:00 chiều & Thứ Sáu từ 8:30-12:30 trưa. Gọi Gateway cho Dịch Vụ Cai Nghiện để được thẩm định số 800-488-9919 hoặc trung tâm tiếp nhận điện thoại về Hành Vi Tâm Trí số: 800-704-0900.
    • Bệnh nhân ngoại trú của RRC và các hồ sơ được quản lý theo nhóm sẽ tạm ngưng cho đến khi có thông báo mới. Thay vì gặp mặt để họp nhóm, bác sĩ sẽ họp nhóm từ xa qua điện thoại.
    • Dịch Vụ Của Các Cơ Quan Dựa Trên Đức Tin tại RRC làm việc từ Thứ Hai-Thứ Sáu, từ 8:00 – 5:00 chiều. Hãy gọi để làm hẹn: 408-535-4274.

      Các Cơ Quan Dựa Trên Đức Tin Trong Cộng Đồng tiếp tục giúp đỡ một cách giới hạn cho người vừa được phóng thích. Hãy gọi lấy hẹn hoặc để mở hồ sơ qua điện thoại trước khi ghé văn phòng:
    • Destiny (tại Bible Way Christian Center)
      2090 Oakland Road San Jose, CA 95131 
    ​​          (408) 571-2222 x 18. Sau giờ làm việc, hãy gọi 
              (408) 599-8989

      • Good Samaritan Project (tại Cathedral of Faith) 
        2315 Canoas Garden Ave., San Jose, CA 95125 
        (408) 979-3043. Sau giờ làm việc, hãy gọi (408) 841-0676 
      • Mission Possible (tại Maranatha Christian Center) 
        1811 South 7th St., San Jose, CA 95112
        (408) 280-0145. Sau giờ làm việc, hãy gọi (408) 499-4064
      • Bridges of Hope (tại John XXIII Multi-Services Center) 
        195 E. San Fernando St., San Jose, CA 95112 
        (408) 582-3306. Sau giờ làm việc, hãy gọi (408) 528-4003
    • Chương trình Giám Sát Thay Thế (CASP) người tham gia không phải trình diện với RRC cho đến khi có thông báo mới.
    • Chương Trình Làm Việc Cuối Tuần (WWP) người tham gia không phải trình diện với RRC cho đến khi có thông báo mới.
    • Nhóm Đánh Giá Quản Chế AB 109 Phạm nhân vừa được phóng thích khỏi nhà tù Tiểu bang hoặc trại giam của Quận Hạt, trước đây phải trình diện với nhóm này tại RRC, bây giờ nên goi cho nhân viên trực trong ngày số 408-535-4244.
    • Chương Trình Phóng Thích Có Điều Kiện tiếp tục được Văn Phòng Dịch Vụ Giúp Tái Hội Nhập điều hành, hiện điều phối các dịch vụ đã được nhân viên văn phòng này giới thiệu. Nhân viên tư vấn phục hồi của chương trình này sẽ liên lạc khách hàng qua điện thoại hoặc tin nhắn.
    • Chương Trình Giảm/Xóa Án (giảm/xóa tiền án) Của Văn Phòng Luật Sư Công chỉ làm việc qua điện thoại, kể cả thủ tục ghi danh cho khách hàng mới. Hãy gọi số (408) 545-4290, để lại lời nhắn rõ ràng và nhân viên văn phòng sẽ gọi lại.
    • Dịch Vụ Cấp Dưỡng Con Cái giúp đỡ qua điện thư và điện thoại. Hãy liên lạc Estelle Tanaka tại tanaka@css.sccgov.orghoặc gọi số (408) 503-5471.
    • San Jose City College các lớp học vào tối Thứ Tư sẽ được dạy qua mạng cho đến ngày 22 tháng Năm, năm 2020.
    • Hướng Dẫn Về Tài Chánh để giúp về các vấn đề tài chánh, giúp xin tiền thất nghiệp, hoặc khai thuế, khách hàng có thể gọi số 408-918-5199 và để lại lời nhắn hoặc gởi điện thư đến sparkpoint@sjeccd.edu.
    • Chương Trình First 5 có chuyên gia giúp kết nối các gia đình và người bị thất nghiệp và giúp phụ trả một phần tiền lương, với các nguồn giúp đỡ và thông tin gồm các tổ chức phát thực phẩm và dọn bữa ăn, phát tả và sữa, dịch vụ sức khỏe hành vi tâm trí qua điện thoại hoặc điện thư. Hãy gọi số (408) 260-3773 hoặc gởi điện thư cho velaquez@first5kids.org.
    • Peer Mentor Roundtable các buổi nhóm họp này sẽ tạm hoãn cho đến khi có thông báo mới.
    • Các buổi Hội Thảo Về Nhà Ở được tạm hoãn cho đến khi có thông báo mới.
    • Thành Lập Chương Trình Tạm Giữ Hợp Đồng Với Dịch Vụ Giúp Tái Hội Nhập sẽ tạm hoãn cho đến khi có thông báo mới.


    Văn Phòng Dịch Vụ Giúp Tái Hội Nhập hiện đang làm việc với các thành phần cộng tác chính để thiết lập các kế hoạch trả tự do cho một số phạm nhân cụ thể được phóng thích khỏi trại giam của Quận Hạt cho dịch vụ hỗ trợ giúp tái hội nhập.

    Để bảo đảm cho những phạm nhân được thả ra có được thông tin và kết nối với các dịch vụ ngay lập tức, Trung Tâm Các Nguồn Giúp Đỡ Tái Hội Nhập phối hợp với Văn Phòng Luật Sư Công, Các Trung Tâm Dựa Vào Đức Tin Có Dịch Vụ Tái Hội Nhập và những tổ chức cung cấp dịch vụ theo hợp đồng, để có nhân viên thường xuyên trực tại một bàn cung cấp thông tin về các nguồn giúp đỡ tại Trại Cải Huấn Elmwood ở Milpitas, 7 ngày một tuần. 

    Trang mạng Văn Phòng Y Tế Công Cộng được cập nhật thường xuyên về COVID-19 và các nguồn giúp đỡ.

    Với tình hình luôn thay đổi một cách nhanh chóng, các biện pháp phòng ngừa này có thể thay đổi. Chúng tôi cam kết vẫn phục vụ khách hàng tốt nhất có thể trong thời điểm đầy thử thách này. Hãy nhớ giữ gìn sức khỏe và an toàn.

     Kết nối vào các trang có nguồn giúp đỡ:


    REGISTRAR OF VOTERS
    +

    The Registrar of Voter’s Office​ continues to be open. The canvass process for the March Election is in progress. Election results will continue to be updated regularly. All voter education and outreach events have been canceled. Voters who require services are encouraged to contact the office by phone or email or use the online services available at www.sccvote.org.​

    ROADS AND AIRPORTS
    +

    For the Roads and Airports Department, road maintenance and traffic signal maintenance will be reduced to minimum levels. To report an incident or maintenance request (trees down, traffic signal off etc.) on a county road or expressway, please use the online reporting tool.

    The East, West and South Maintenance Yards, Reid Hillview Airport and the Skyport location will be closed to the public and phone service will be limited. Emergency or urgent after hours road service requests should be called in to 408-299-2507.​

    SHERIFF'S OFFICE/CORRECTIONAL FACILITIES
    +

    The Office of the Sheriff​ is dedicated to ensuring public safety and will remain open 24x7 in order to respond to emergencies. All essential functions are open with appropriate precautions being implemented in order to reduce exposure and ensure the safety and health of our community.

    Our public lobbies and visitor access may be temporarily closed to the public during this public health emergency and all sick visitors will be turned away. Some appointments, such as LiveScan fingerprinting, have been canceled and will be available for rescheduling in the future.

    If you need law enforcement assistance, please contact 9-1-1 for all emergency situations. For non-emergency or general information, please contact (408) 808-4400. For law enforcement services during normal business hours at any of our substations, please contact us in order to arrange a time or handle over the phone when possible.

    In order to protect the health of inmates and staff, all visitation has been suspended. We understand that visitations are important to both those incarcerated and their loved-ones; however, this step is necessary in order to limit the spread of COVID-19. Social visits will be reestablished as soon as it’s safe to do so.​​

    SOCIAL SERVICES AGENCY
    +

    BENEFITS UPDATE:

    Regulations have been changed to make it easier for clients to keep their health (Medi-Cal), food (CalFresh) and financial (CalWORKs, General Assistance & CAPI) benefits. The details of these regulation changes have been posted on the Santa Clara County Social Services (SSA) Department of Employment & Benefits website.

    • Social Services Continuing Benefits – English 
    • Social Services Continuing Benefits - Spanish 
    • Social Services Continuing Benefits – Vietnamese​


    SERVICES UPDATE:

    The Social Services Agency has closed all service lobby areas, effective Monday, March 16th. All public assistance services will remain fully accessible through convenient online, phone, mail and drop box channels. We will continue to be available to help meet many of the community’s essential service needs without interruption, but with limited essential staff, there might be increased wait times. SSA is suspending in-person client contact but will continue to support all public assistance services, which will remain fully accessible through convenient online, phone, mail and drop box channels.

    To Apply for Benefits or Homeless Assistance, Schedule or Reschedule an Appointment, Report Changes, Contact a County Worker, or Submit a Report or Document:

    • Go Online or Download App @ MyBenefitsCalWIN.org
    • Call Us at 1-877-962-3633 or Your County Worker’s Direct Line
    • Mail to PO Box 11018 or Use Drop Box at Office
    • FOR EBT INQUIRIES Call: 1-877-328-9677

    Very limited access to our lobbies will be made available on a case-by-case basis, by appointment only. Please contact us at 1-877-962-3633 or contact Your County Worker’s Direct Line to make necessary appointment or arrangement. 

    To Report Child Abuse:

    The Child Abuse & Neglect Center is still operating and can be reached at (833) SCC-KIDS (722-5437)

    • In cases of an immediate emergency, always call 911 for law enforcement intervention. Where the situation is not an emergency needing the police, reports should be made to the Child Abuse and Neglect Center.4

    To Report Adult Abuse:

    Adult Protective Services APS 24/7 hotline remains operational, and reports of suspected or know abuse and neglect of Elders and Dependent Adults will continue to be accepted:

    • APS Hotline: 408-975-4900 and 1800-414-2002
    • For Law Enforcement only: 408-975-4800

    Adult Protective Services is currently following State guidelines that allows APS programs to collect, and review information related to the client’s situation and needs by phone prior to conducting a face to face/in person visit. Priority will be assigned to those at highest risk and in imminent danger and APS will be coordinating with law enforcement for in person responses

    To Apply for In-Home Supportive Services (IHSS):

    • Call 408-792-1600; Press # to leave a voice mail that you are requesting to apply with your name and phone number.
    • Fax – Send Name, Phone Number and request to apply for IHSS to 408-792-1601
    • Please do not come in person. Our lobby may be closed to the public.

    For inquiries about IHSS timesheets and payment discrepancies:

    Senior Nutrition Program

    In an effort to protect the health of Senior Nutrition Program participants in this complicated time, SSA and partners have made the difficult decision to close all sites for dine-in meals. The Program has moved toward a take-out model at most locations, while a handful of locations have temporarily closed.

    As of March 23, the following sites are temporarily closed:
    Billy deFrank Community Center, Cubberley Senior Center, Korean-American Community Services, Live Oak Adult Day Services, Mountain View Senior Center, Vista Center. All other sites are open for take-out service.

    Click here for a map of locations and hours of operation.

    Meals on Wheels continues to provide home-delivery of meals. Call (408) 350-3246 for more information.

    Office of the Public Guardian

    The Public Administrator Guardian Conservator Office is only providing limited services and support. Please be aware that messages left on the main line may not be returned for some time. If you know your worker’s phone number, please contact them directly. If you are experiencing a life-threatening emergency, call 911.

    Veteran Service Office

    Located at 68 N. Winchester Ave has closed its lobby to the public. Our Veteran Service Representatives will be contacting clients with scheduled meetings to conduct the appointment by phone. Please call our office with questions at 408-918-4980.​​​​​​​​​​​​​​​​

    TAX AND COLLECTIONS
    +

    The Department of Tax and Collections (DTAC) locations are operating minimum services to address urgent customer services matters only.

    To limit the spread of the virus, taxpayers and members of the public are directed to contact DTAC via phone or email only. In-person services are not available.

    For assistance with inquiries or payments please see below:

    • For Property Tax related inquiries, please leave messages at (408) 808-7900 or collector@fin.sccgov.org. Payments can be made online at the DTAC Website or through the mobile app – SCC DTAC.
    • For Public Assistance Collections inquiries, please leave messages at (408) 326-1004 or pac-collections@fin.sccgov.org. Payments can be made online at the DTAC Website or at (844) 472-9772.
    • For other Collections inquiries, please leave messages at (408) 326-1000. Payments can be made online at the DTAC Website or at (877) 729-4773.

    Payments in cashier’s checks, money orders or personal and business checks can be mailed to the department at:

    DEPARTMENT OF TAX AND COLLECTIONS

    PO BOX 60534

    CITY OF INDUSTRY, CA 91716-0534

    Or:

    DEPARTMENT OF TAX AND COLLECTIONS

    70 W HEDDING STREET, EAST WING, 6TH FLOOR

    SAN JOSE, CA 95110-1767

    All inquiries and messages will be returned when business returns to normal. Additional information is available at the DTAC Website​​​​.​​​

    VALLEY HEALTH PLAN
    +
    In response to the “shelter in place” order, VHP employees are working remotely and unable to take any walk-in appointments.

    For assistance with your VHP Plan or inquiries about applying for health insurance:


    If you need help from Member Services, please call 1.888.421.8444 (toll-free) or use our online contact: www.valleyhealthplan.org/contact

    If you need help getting health insurance, you can apply right now through a Limited Special Enrollment period because of the Coronavirus (COVID-19). To apply for health insurance, please contact us at BrokerRelations@vhp.sccgov.org or 408.885.3560 to speak with one of our team members between 9:00am to 5:00pm Monday-Friday. You may also visitwww.valleyhealthplan.org/shop to submit an application on your own.


    En respuesta a la orden de “quedarse en casa”, los empleados de VHP están trabajando de forma remota, por lo que no podemos tomar citas en este momento.

    Para asistencia con su Plan VHP o consultas sobre el seguro medico
    Si necesita ayuda de Servicios para Miembros, llame al 1.888.421.8444 (gratis) o utilice nuestro contacto en línea en www.valleyhealthplan.org/contact

    Si necesita ayuda para obtener un seguro de salud, puede solicitarlo ahora mismo a través de un Período de Inscripción Especial Limitado, Limited Special Enrollment period debido al Coronavirus (COVID-19). Para solicitar un seguro de salud, comuníquese con nosotros en BrokerRelations@vhp.sccgov.org o 408.885.3560 para hablar con uno de los miembros de nuestro equipo de 9:00am a 5:00pm de lunes a viernes. También puede visitar www.valleyhealthplan.org/shop para enviar una solicitud por su cuenta.


    Tuân hành Lệnh “Ở Yên Trong Nhà”, các nhân viên VHP đều làm việc tại nhà, vì vậy, chúng tôi không thể tiếp các hội viên đến văn phòng trong thời điểm này. 

    Hỗ trợ với chương trình VHP hoặc thắc mắc về bảo hiểm y tế
    Nếu quý vị cần sự giúp đỡ từ Dịch Vụ Hội Viên, xin gọi 1.888.421.8444 (số miễn phí) hoặc xử dụng giấy liên lạc trên mạng tại www.valleyhealthplan.org/contact

    Nếu cần bảo hiểm sức khỏe, quý vị có thể nộp đơn ngay lúc này trong Thời Hạn GhiDanh Đặc Biệtvì đại dịch Coronavirus (COVID-19). Muốn xin bảo hiểm y tế này, xin liên lạc chúng tôi tại BrokerRelations@vhp.sccgov.org hoặc gọi số 408.885.3560 để nói chuyện với một nhân viên của chúng tôi, từ 9:00 sáng đến 5:00 chiều, Thứ Hai đến Thứ Sáu. Quý vị cũng có thể tự nộp đơn tại trang mạng www.valleyhealthplan.org/shop​​​​​​​

    Last updated: 5/12/2020 12:56 PM